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PRISM Automotive Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,301 Reviews)
98
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(770) 205-1400
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1694 Chamblee Gap Rd Cumming, GA 30040-8340
Get Directions
PRISM Automotive Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,301 Reviews)
Write a Review
Recent Reviews
SS
Sean S.
Ball Ground, GA
INFINITI QX80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Quick and Honest Service
Locally owned company that always provides great service and great experience with a fair price. You get the service you need everytime.
BB
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Bob B.
Cumming, GA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
PRISM IS TOP NOTCH
My go to folks, Jason and Shannon, for my auto service needs. Fair (no up selling!) , reasonable and friendly. No need to go elsewhere!!
Verified Customer
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
I was so pleased with the service I received.Shannon was awesome
I recommend them to anyone.
BJ
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Brandon J.
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Excellent Service
The Boys at Prism did it again. Brought our daughters car in thinking she killed the starter, it was more. New starter, new fuel pump, battery and spark plugs. Shannon in the office kept me informed throughout. I could not ask for a better mechanic group. Thank you
FN
Frank N.
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Owner
Friendly.
TA
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Tony A.
Alpharetta, GA
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Excellent Service
Jason and Shannon are great people and provide their customers with top notch service.
I’ve been taking our vehicles to Prism for 3 years, they have always been honest with their estimates.
Highly recommend Prism Automotive.
SO
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Sean O.
Cumming, GA
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
100% Satisfaction
It is hard to find an honest, reliable mechanic. You can stop looking. Prism has worked on 2 of my vehicles, both times were a pleasant experience!
BR
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Barry R.
Cumming, GA
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Oil Change and
Jason and Shannon were both very helpful as usual. Went in for an oil change, and ended up getting important info on the status of my tires and they also helped troubleshoot some other concerns I had. Quality customer service, and friendly conversation. Thanks guys!
Verified Customer
Cumming, GA
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Fast friendly service
Fast friendly service every time.
JP
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Jacob P.
Cumming, GA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Quick and Efficient Response and Great Service
My check engine light came on, so I stopped by to see if Prism could help me out. Even though they were already booked for the day, they offered to find time to fit me in and they called the next day with the car fixed up and ready to go! Always friendly and offer quick and professional service!
Verified Customer
Cumming, GA
Dodge Durango
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Vehicle repair
Excellent customer service and reliable auto repair service.
LD
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Lori D.
Cumming, GA
Saturn Ion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
When vehicles are “not quite right”
We’ve been having our cars serviced here for years. If there is an issue, it is found. If nit, we are assured of the fact that the vehicle is safe! Work done is timely and we never have to question the cost since we are confident of their honesty and integrity at Prism Automotive
BB
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Becky B.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
10
Excellent service!
We have been using Prism for all of our car’s maintenance and repair for many years now. As always they provide detailed information, excellent customer service, and reliable workmanship. Highly recommended.
DZ
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Don Z.
Alpharetta, GA
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Highly recommend
Was referred by a friend and they did not disappoint. Very thorough, great communication, and top notch work. Thank you!
TA
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Thomas A.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Always great...
As always a great, stress free experience. Great work with prompt service.
My go-to shop for repairs and maintenance.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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