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Quality Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(649 Reviews)
97
Write a Review
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Score Details

5 stars
97%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier choice for auto repair in Richmond, VA. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(804) 353-3919
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5005 W Marshall St Richmond, VA 23230
Get Directions
Quality Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(649 Reviews)
Write a Review
Recent Reviews
KD
KEITH D.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Another excellent service experience
Bruce and his team always do a great job servicing our vehicles. We have been using Quality Auto for many years for routine maintenance and major repairs. I highly recommend Quality Auto for honest, reliable and quick service.
DC
DOUG C.
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Quick turnaround on annual inspections
Drop-off (no appointment) for vehicle inspection. They turned it around in under 90 minutes. They’ve handled my inspections for at least 5 years. Always friendly and fast.
SB
Shawn B.
Virginia
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
Category: Service
Shawn said Bruce is a fair guy, prices are reasonable and they have been good to her family.
Recommended
RC
ROBIN C.
Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
HONEST
Quality Auto Service... The name supersedes its self. They have provided me with quality customer service and quality work on my vehicle.
Verified Customer
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Honest and Professional
They don’t try to upsell you on things you don’t need. Polite and communicative. The work seems solid.
FG
FRANK G.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Fantastic
Service is done thoroughly and quickly. Would recommend to all
WT
Wade T.
Virginia
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
Category: Service
Wade said that he trusts them and they do a good job.
Recommended
TM
TOM M.
Chevrolet S-10
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
1999 S-10
Bruce and Robert are great. My wife and I contracted Covid and Quality Auto were caring and allowed me to leave my truck there for almost 2 weeks at no charge. Don’t waste your time folks. Take your vehicles to Bruce and Robert at Quality Auto, on Marshall St. behind Krispy Kreme off Broad St.
SB
SAMANTHA B.
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Excellent service
Always so pleased when we have to get inspections or work done here. They are kind and prompt.
IP
IRENE P.
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Excellent auto repair!!!
I always go to Quality Motors for my auto repairs!!! I have always been impressed by the quality of the work and the reasonable price!
LB
LAKITA B.
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Awesome
I took my car in after having it done at another shop and they fixed it ASAP. They have very good customer service and very honest.
NA
NIKITA A.
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Great service
The service was great and they took care of what I needed. Did not make me over pay
JM
John M.
Virginia
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
Category: Service
John said he's been going there for at least 12 years and they always do right by him. They're always helpful and he's always been satisfied. He's glad Bruce and Rob are there, they're good people.
Recommended
AM
AUNDREA M.
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Service
Always excellent service
JS
John S.
Virginia
Chevrolet Silverado 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
John said the service was great. He said he has been a customer for 30 years and they have always taken good care of him.
Recommended
Displaying Review 1 - 15 of 649 in total
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