Verified CustomerWe appreciate your feedback and understand your frustration regarding the lack of communication and attention to detail. It's clear that we dropped the ball, and we apologize for any inconvenience this has caused you. The last thing we want is for you to turn into a car detective, hunting down noises that should have been addressed from the start. We're always looking to improve, and we'll certainly take your comments to heart to ensure our future services hit all the right notes—without the squeaks. Thank you for bringing this to our attention.