Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I had little communication from Cascade, but they kindly provided a loaner car which was a huge help. Communication was better with Quality. Parts delays and having different mechanics involved may have slowed the process too.