Mr. Lohr-Valdez, thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!
Thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!