business image

Crash Champions #0632 Eagle Ranch

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)
61

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(505) 897-1949
No Business Hours Provided

Business Hours

* No Time Zone Provided
9111 Eagle Ranch Rd NW Albuquerque, NM 87120
Crash Champions #0632 Eagle Ranch's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)

AL
gravatar
Anthony L.
SUBA Forester Wilderness AWD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2024
verified customerVerified Customer
3
Lack of communication, morning only drop offs, feel the repairs were inflated (triple estimate!)
^The title has it, listen to the other reviews.
Marcos S. from Crash Champions #0632 Eagle Ranch responded on 09/06/2024 08:40 PM

Mr. Lohr-Valdez, thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!

Marcos S. from Crash Champions #0632 Eagle Ranch responded on 09/06/2024 08:41 PM

Thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.