Whether your vehicle is due for an oil change or if it needs major engine repairs, Quick Line Automotive of Miami is qualified to handle it all. We hire only the highest trained ASE certified technicians to address all car service and auto repairs. We get to know our customers by name, and work with them to keep their cars on the road as Whether your vehicle is due for an oil change or if it needs major engine repairs, Quick Line Automotive of Miami is qualified to handle it all. We hire only the highest trained ASE certified technicians to address all car service and auto repairs. We get to know our customers by name, and work with them to keep their cars on the road as long as possible. We truly understand car repairs and stick to the manufacturer’s guidelines to make sure that it is repaired correctly the first time. We also keep our shop stocked with factory parts so that your car runs as good as new once we are finished repairing it. Call us or set up an appointment online to see the many ways we can keep your car on the road. If you have any general questions about your car, give us a call! We are here to help you in any way that we can. ...more
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Yesterday on 9/22/23 I went to your shop for the same apparent water leak that started about a month ago. I’ve been refilling the expansion tank to keep up to the recommended level.
However, your service advisor, I believe his name is Ivan, told me that the coolant leak is not from the water pump itself, but from the gasket or O ring of a crossover tube pipe going to the water pump / casing. And is not covered under warranty...What?!?!?!?!...
The repair order work description clearly says that the “The water pump assembly, along with gaskets and water pump belt were replaced” and tested…
I expect “The Car Clinic of Miami, "Where Honesty Meets Quality” to honor the written pledge and the 3 years / 36000 miles warranty, without proceeding any further in the legal complaint claim process.
Unfortunately Mr. Ivan lacks Professional Customer relations and knowledge of Warranty evaluation. Even sounds like he is doing every possible way to avoid complaints from customers to reach the attention of Fernando Aguilar by always saying he is not there. He says he will return your phone call and all kinds of stories...So far for two consecutive weeks...
Why do I say this?...Because I am a retired Automotive Professional with a solid proven experience of 35 years career in the field…From Automotive technician to Dealer Service Manager, Warranty Administrator, Automotive Technology Instructor, Overseas Service Representative and much, much more.
Very truly yours,
I expect to hear from you soon,
Thank you
Alex Pereira
axpm@live.com
786 431-9021