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Recent Reviews

Alyssa M.

Quincy, MA

09/15/2024

Category: Sales

Oil consumption issues

Wish I could give 0 stars. So here I am 1 year later and I’m FINALLY supposed to be getting a new motor put in for oil consumption. Now I personally know 3 different people with this same issue and they have had horrible customer service as well dealing with Hyundai. I brought my car in a year ago for oil consumption. You know the recall and extended warranty for this exact problem also class action lawsuit against Hyundai as well for this. I have gotten SOOO MANY run arounds as to why they aren’t responsible. So I keep pushing because, yes they are responsible for making such a crappy engine AND putting it on the market to be sold! So the first response I got from them was they agreed to cover 90% of the cost. (Basically saying we’re 90% at fault.) Leaving me with a hefty $700 charge. I said absolutely not. Then we get a 95% offer from them to leave me with $300 cost. I agreed only because I’m sick of this! So this agreement alone was 2 months ago! Now I get a call to schedule to actually have it done. Go figure they want me to drop my car off for another 2-3 days with no rental. How do I get to work? Why do you get my car for all this time and $ from me while I’m left to yet again pay for more cost for transportation. Anyway can’t get it in there because I’m constantly getting the run around. First, two people were ahead of me to have their motors repaired. Okay wow. Then I talk to someone who told me to call 1800 Hyundai and ask them for a rental WHICH I would have to pay for, then submit paperwork to be reimbursed. I mean this is just ridiculous worst customer service ever! I’ve already bought the $25,000 vehicle that I’ve had to dump a shit ton of oil into which isn’t cheap. Then through this entire process I’ve had to spend more on transportation while they have my car. I’m a single mother of two girls under the age of 12. I need my car that was supposed to be a safe vehicle for us. This has been the biggest mistake of my life buying a Hyundai. I have already started spreading the word and even tell customers in the shop looking to buy to save yourself the trouble. This will happen to them and they will be treated with no respect and they will do as little as possible to help. Will drain you financially. This is a horrible company and I really hope to see them go out of business. It’s just not fair for the people that did nothing to cause such issues and are treated like they don’t matter and Hyundai does not care on bit!

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