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Rad Air Complete Car Care and Tire Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)
33
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
33
Net Promoter Score ®

Business Details

About

Rad Air has four golden rules:

Fix the car right the first time.
Charge a fair price.
Never sell the client something they
Rad Air has four golden rules:

Fix the car right the first time.
Charge a fair price.
Never sell the client something they don’t need.
Make sure the client is happy.
...more

Categories
Auto Maintenance, Auto Repair, Oil Change
Contact
(216) 344-0145

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1277 Hamilton Ave Cleveland, OH 44114
Rad Air Complete Car Care and Tire Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)

JG
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Jimmy G.
Strongsville, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/27/2023
0
My experience with Rad Air Complete Car Care and Tire Center Strongsville is a disaster
My experience with Rad Air Complete Car Care and Tire Center Strongsville is a disaster. Mike is an arrogant and rude manager. He does not know how to communicate and appropriately address customer concerns, only escalates situation. He can surprisingly mess up an easy oil change job and permantly loss a potential new customer for repeating businesses. Here are some highlights on what happened:

1) Mike SLAMMED the door at my face for TWO times because I care about my car and want to offer a way that I feel comfortable with to remove a possibly stuck oil filter cap. And yes in the reply of this bussiness they will emphasize that I entered their service area for about 3 mins and stood far away almost hugging the wall from where they were performing the job trying to talk to the mechanics on a possible other way to remove the stuck cap. This would be a classic logic error that excuses others in order to cover up their own wrong action. DON'T BUY THAT. Regardless me entered the service area or not, this is absolutely NOT the way to treat a customer! By the way it was raining out there perhaps Mike just wanted a concernced customer to stand out there getting wet while trying to gain understanding on what they are trying to do on his car through a little window. Mike's angry and offensive surprised me very much and I could not come up with a single legit reason for his all of a sudden such attitude unless the service area is unpresentable. Don't say that it's your insurance policy that does not allow any one other than workers be in the service area. No normal people purposely enter the area to get hurt and put you in trouble! They just care about their cars and Mike seems NOT showing any sympathy on that.

2) I made it fully clear to Mike that I am aware the oil filter cap may be stuck and normal appproach of 3/8 drive wrench may not remove it. I further acknowledged and agreed that if the cap breaks upon removal using more aggressive way I am willing to purchase a new cap from them and cover additional costs. All I asked was letting them try my own specialized oil fiter wrench with a longer 1/2 inch drive breaker bar for more leverage before they use their way to remove the cap. And they don't want to do that not even listen to me. Mike mentioned it serveral times that going their way may break the cap and I would have to purchase a new one from them. They were not willing to take a moderate approach suggested by customer and eagerly jumping to the most aggressive approach and suggested that my approach is "a waste of time". I will leave the implication of Mike's action to who are reading this review to digest.

3) DON'T BUY the reply from this business that our service record indicates that no service was performed for this customer. Of course, I take my business to other places that are more trustworthy. At least they DO NOT SLAM DOOR ON CUSTOMER'S FACE.

I am always an easy going and reasonable person and in fact this is the first negative review I ever posted on the Internet. After visiting Mike's Rad Air Complete Car Care and Tire center Strongsville, I could not suppress the urge to share my absolutely bad experience with them. My experience with Mike's Rad Air Complete Car Care and Tire center Strongsville is a classic example of how the distrust between customers and auto shops builds up. If you plan to visit Rad Air Complete Car Care and Tire center Strongsville, beware that Mike is extremely guarded up about what they are doing in back there and will try all his resorts to make you go with "his ways".

I would NOT recommend this business to anyone who wants to be envolved in auto services, does not to be kept in dark, and loves and cares about their cars!

EJ
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Evelyn J.
Beachwood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2022
10
Engine light was on
Excellent service great customer service. Rob is very good with people. Thank you.

EJ
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Evelyn J.
Beachwood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2022
10
Engine light was on
Excellent service great customer service. Rob is very good with people. Thank you.

MC
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Michael C.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Amazing Service EVERY TIME!
It is very hard to beat the customer service that Rad Air offers. Friendly staff matched with very good pricing makes for a unique experience in the auto service industry. I will certainly be back!
Recommended

MC
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Michael C.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Amazing Service EVERY TIME!
I have never seen such incredible car service repair in all my life. What an operation! These folks down here at Rad Air are the diamond in the rough and truly stand apart from other car service companies.

They really do care about the customer and it really shows. The prices are unbeatable and the professionalism is top notch.

I'm considering breaking my car again just so these guys can work on it again. Do yourself a favor and get to the Rad Air downtown Cleveland for all your repair needs!
Recommended

Verified Customer
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
verified customerVerified Customer
Integrity
I feel that the staff will be honest with me as to what is wrong with my car and what repairs I honestly need to have,
Recommended

Verified Customer
Pepper Pike, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
verified customerVerified Customer
Prompt, reasonable, honest service
See above
Recommended

DB
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DANITA B.
Cleveland, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2018
verified customerVerified Customer
Customer service
Yes I would recommend this business because the manger of the office always keep the customer updated on what type of service is needed and if the car is not ready always willing to offer a rental car.
Recommended

DH
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DINA H.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
verified customerVerified Customer
Reliable, Personal Service. Competitive Pricing.
I would definitely recommend Rad-Air for any automotive needs. This is my second time using their services and I will be back. I work with Tom and he's always given me personal service that I can trust. I've shopped around and found that Rad-Air consistently has the most competitive pricing.
Recommended

AC
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AVERY C.
Lyndhurst, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
verified customerVerified Customer
Apologies for delay. The service was excellent. Would return anytime service needed
I would return anytime service is needed and would recommend to others
Avery Cohen
Recommended

LC
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LISA C.
Independence, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
verified customerVerified Customer
Good service, friendly and honest
I've been going to RadAir for a couple years now. They always fix it right the first time and don't try to sell you extras like other repair facilities.
Recommended

VW
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VICTOR W.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
verified customerVerified Customer
Good job
Service was great just wish the prices was a lol better but I'm happy
Recommended

DE
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DAWN E.
Ann Arbor, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2018
verified customerVerified Customer
Fantastic service!
Great service and always willing to get my car in quickly. Thanks!!
Recommended

CC
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CAROL C.
Lorain, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
verified customerVerified Customer
Top notch service
The service at RadAir is top notch. I appreciate the convenience, expert solid advice and knowing my vehicle is in good hands. Thank you!
Recommended

DB
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DANITA B.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customerVerified Customer
customer service
Always keep the customer updated on the repairs of the car. The loaner car is always the best you can continue your everyday life with out worrying how are you going to get to work or other places
Recommended

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