At Red Rock Auto & Cycle, we employ a transparent approach to doing business with you. That is why we would like to educate you—our valued customers—on everything that is entailed in the repair of your vehicle. By providing you access to information rather than simply telling you what's wrong, you can have a better understanding of what At Red Rock Auto & Cycle, we employ a transparent approach to doing business with you. That is why we would like to educate you—our valued customers—on everything that is entailed in the repair of your vehicle. By providing you access to information rather than simply telling you what's wrong, you can have a better understanding of what we do and who we are. ...more
Verified Customer
Verified Customer
Verified Customer
Mr Moss. I regret that your experience did not meet your expectations and I appreciate your feedback regarding our services. After all the years that we've been working together, I feel very dissapointed that it's come to this. I had a very long conversation with Matt about this after we spoke on the phone. I understand and agree that you should have been informed that we were not able to complete the service on your truck that day. We take full responsibility for that as we are aware that you have to come in from the VOC and that it's difficult for your wife to make that trip. For that sir, I am sorry. I also went back through all of your service history with us to see what may have happened. I feel that there were several mistakes made and possibly some miss communication. When you brought your truck in for a door lock actuator the first time, from what I undererstand, you told Matt that you wanted the actuator replaced because it was intemittently not operating correctly. One of our technicians tryed many times to duplicate the issue but it operated correctly every time. But you wanted a new actuator installed regardless. So we installed a new actuator. Normally we would not have done this without performing a proper diagnostic procedure. You needed your truck back ASAP so we replaced it and let it go. When you brought it back for the same issue, we were going to perform a proper dianostice procedure but we ran into an issue with another vehicle that took more time to complete than we had planned and we ran out of time before we could get your truck in.
I'm sorry to see you go, but I hope Black Hills or Village Car Care can better serve your needs. If you would like to talk with me directly please feel free to reach out.
Bill Raper (Owner)
Verified CustomerWe appreciate your feedback on our efficient and timely service. Your satisfaction is important to us. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill R (Owner)
Verified Customer
Verified CustomerThank you Richard.We appreciate your positive feedback and are glad to hear the team, along with Will, provided excellent service for your Honda Civic. Your satisfaction is important to us. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill R (Owner)
Verified CustomerWe appreciate your positive feedback regarding our thorough A/C service. Your satisfaction is important to us, and we strive to provide excellent care for our customers' vehicles. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill R (Owner)
Verified CustomerWe appreciate your feedback and are glad to hear that we could accommodate your timing effectively. Your satisfaction is important to us. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill R (Owner)
Verified CustomerWe appreciate your understanding regarding the delay in parts and are glad our team efficiently completed the repairs for you. Your feedback is invaluable to us.Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill R (Owner)
Verified Customer Hi Steve. Bill here from Red Rock Auto Center. I just saw this review and obviously I became concerned so I checked into it. On the repair order it states 63k mile service. so I looked up what Infinity wants at 63500 miles. All they want is an oil change and check all the stuff that we normaly check. It recommended a cooling system service as a catch up maintanance so I looked in your history and found that we did that at 61918 miles. eveything else was great. You should have recieved an inspection report that goes over everything that was done and I apoligize that Matthew didnt send that to you. Im sorry for the confusion but we did in fact do every thing that Infiniti recommends for a 63k service. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill R (Owner)
Verified CustomerThank you Scott. We appreciate your positive feedback regarding our service and staff. Your satisfaction is important to us. Thank you for choosing Red Rock Auto Center.
Bill Raper (Owner)
Verified CustomerWe appreciate your feedback and are pleased to hear that your vehicle was well taken care of for your journey. Your trust in our service is valued. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill Raper (Owner)
Verified CustomerWe appreciate your recommendation and are pleased to have met your needs promptly before your trip. Your support is valued. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill Raper (Owner)
Verified CustomerWe appreciate your feedback and are glad to hear that our inspection provided you with peace of mind regarding your vehicle. Thank you for choosing Red Rock Auto Center for your automotive service needs.
Bill Raper (Owner)