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Renton Kia

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(4 Reviews)
-100
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Score Details

5 stars
50%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Renton Kia is proud to be a part of the Kia family. To get you in the Kia you want, we will do everything it takes all while providing outstanding and professional service. Renton Kia is proud to be a part of the Kia family. To get you in the Kia you want, we will do everything it takes all while providing outstanding and professional service.

Categories
New Car Dealer, Auto Repair, Auto Maintenance
Contact
(888) 775-6752
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
closed
* Pacific Time (Us & Canada)
200 SW Grady Way Renton, WA 98057
Get Directions

Score Details

5 stars
50%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Renton Kia is proud to be a part of the Kia family. To get you in the Kia you want, we will do everything it takes all while providing outstanding and professional service. Renton Kia is proud to be a part of the Kia family. To get you in the Kia you want, we will do everything it takes all while providing outstanding and professional service.

Categories
New Car Dealer, Auto Repair, Auto Maintenance
Contact
(888) 775-6752
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
closed
* Pacific Time (Us & Canada)
200 SW Grady Way Renton, WA 98057
Get Directions

Score Details

5 stars
50%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Renton Kia is proud to be a part of the Kia family. To get you in the Kia you want, we will do everything it takes all while providing outstanding and professional service. Renton Kia is proud to be a part of the Kia family. To get you in the Kia you want, we will do everything it takes all while providing outstanding and professional service.

Categories
New Car Dealer, Auto Repair, Auto Maintenance
Contact
(888) 775-6752
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 7:00 PM
Sun
closed
* Pacific Time (Us & Canada)
200 SW Grady Way Renton, WA 98057
Get Directions
All Departments' Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(4 Reviews)
Write a Review
Recent Reviews
BS
gravatar
Bonnie S.
Eugene, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2021
0
Category: Service
poor customer service!
went in for an 11:00am diagnostic test that should have been 3-4 hours at best. Got a call that car was to be in shop for the night for more testing. I called to find out what was going on. I called multiple times the following day and the woman who was to help me didn't return calls. Her co-worker took my messages and said the woman would call after she finished with a customer. She still never called just to give me current update. I didn't get my car back until Fri. PM an hour and half before closing. My whole day was wasted! I have never stressed over a service diag. like this. All I needed was a simple call. Poor poor customer care.
SI
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SAWE I.
Federal Way, WA
KIA OPTIMA HYBRID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2015
verified customerVerified Customer
Category: Service
Excellent customer service.
Excellent customer service.
Recommended
AM
gravatar
Amber M.
Bothell, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2015
Category: Sales
Single women beware!! Run far from this place!
I found the car I knew I wanted and made a two hour round trip drive. I was promised a 25.00 gas card... That never happened even after asking three times. I mentioned I wanted the lowest price offered on the Edmonds car site and was told that they just wouldn't. I should have known then to walk away. There went a thousand dollars. After taking the car home I found the alignment pulled and after a trip to the vet with our cat in the back I discovered the door unlatched on its own. They took the car in to have it fixed and promised to fill the tank. The parts department never got this message so again a broken promise. I took the car home to find the alignment fixed but the latch still not working right and now the lights dim. Not the battery but possibly the alternator. Also a loud screeching when starting it up from a belt under the hood. Upon calling I get no one calling back, emailing back, or willing to resolve the matter. The three month warranty is crap if they don't honor it. It sounded like a nice and reliable family run legacy of a car lot... Instead it's like so many others out there seeking to take advantage of you and writing you off as soon as you leave the building. Dissapointing that it's come to this.
Not Recommended
HM
gravatar
HONORE M.
Renton, WA
NISSAN XTERRA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2015
verified customerVerified Customer
Category: Service
Work good - Communication, not so good
Got a 2nd anniversary of my purchase call, so made an appt to get some warranty issues looked in to. They turned out not to be covered, but dim headlights meant I needed a new alternator and that was covered. Since I bought my used Nissan Xterra there, they don't have Nissan parts. Add a day to the repairs. No money for a rental car, but just one additional day I could swing a ride to/from Seattle I guess. Late afternoon on "It will be done tomorrow" day, and no word on when I could pick it up. Left a VM for the Svc Mgr. Still no word. Called back, asked for the Svc Dept and they had no record of my car, "Are you sure you don't mean Yonkers Nissan across the street?". Um, no, but they HAD connected me to HONDA Svc not KIA svc. Called back again, my Svc Mgr is off today so they'll have someone else call me back with status. An hour later (it's 5:15 now, I'm in Seattle, this isn't going well), I called back again and sat on hold for 10 minutes only to find out that it wont be ready until tomorrow. Needless to say, not at all the news I needed. Another day of coordinating a ride to/from Seattle (I needed to be on job sites, as well, so this WAS also affecting my job - thanks guys). Luckily, my son could lend me his 1989 GMC work truck and also lucky that this meant I could actually head straight to the shop at 9am and pick up my car - which was READY already. The two guys in service - awesome, patient with a not-so-happy me. But overall communication - be diligent, call early and call often for status/update.
Recommended
BL
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BRIANNA L.
Maple Valley, WA
KIA FORTE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2015
verified customerVerified Customer
Category: Service
?
Genuine care.
Recommended
SM
gravatar
SARAH M.
Renton, WA
KIA SOUL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/09/2015
verified customerVerified Customer
Category: Service
I wasn't at Renton Kia on December 8th
I had an appointment on October 10th because my speaker blown on my 2015 Kia Soul. They treated me like an idiot that has never listened to music before. The removed all bass from the speakers and told me the speakers were fine. When I disagreed they said they would go ahead and order the speaker. It has been 2 months and I still have the same blown speaker even after emailing them expressing my dissatisfaction.
Not Recommended
PB
gravatar
PHILLIP B.
Renton, WA
KIA OPTIMA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/09/2015
verified customerVerified Customer
Category: Service
The lack of communication to the customer
I would give the Service department a 5 out of 10. This is due to the lack of communication they gave me in regards to my part being done on time
Not Recommended
JS
gravatar
JOY S.
North Bend, WA
KIA SORENTO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2015
verified customerVerified Customer
Category: Service
new cars
Great deals, good service & great to work with
Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/08/2015 05:53 PM


Thank you for your business, Joy!  We appreciate you!

Best regards,

Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
DF
gravatar
DAVID F.
Seattle, WA
KIA OPTIMA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2015
verified customerVerified Customer
Category: Service
Excellent Servive and Follow-up
My check engine light came on, but the initial visit didn't show any error codes, so Renton Kia cleared the light, and did do an ECU upgrade. That cured the mild stumble I was experiencing, but the CEL came back the following day, although with no change in car performance (which was excellent now). They were happy to have me come in following the trip I was on at the time, and now found an error code - defective transmission temp sensor. They replaced the sensor and also changed transmission fluid at my request. Throughout, the service representative kept me well-informed, and the work was done very quickly and thoroughly.
Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/07/2015 03:53 PM


We are happy we could assist you, David!  Thank you so much for allowing us to repair the sensor for you!  Our goal is to make sure you are on the road safely; we are glad to have been able to find the error code and get you on your way.

Don't hesitate to call on us if you need anything before your next visit!

All the best,

Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
ME
gravatar
MICHAEL E.
Seattle, WA
KIA OPTIMA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2015
verified customerVerified Customer
Category: Service
Routine service
The customer service is great.
Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/07/2015 03:49 PM


We appreciate the opportunity to serve you!  Please do not hesitate to call on us if you need anything, Michael.

Kind regards,


Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
GB
gravatar
GARY B.
Sea Tac, WA
KIA SORENTO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2015
verified customerVerified Customer
Category: Service
Service
Excellent service
Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/07/2015 03:48 PM


Thank you!

See you next time!

Best regards,

Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
JY
gravatar
JENNIFER Y.
Renton, WA
KIA SORENTO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2015
verified customerVerified Customer
Category: Service
Superb staff
The staff are great and easy to talk to....
Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/07/2015 03:48 PM


Thank you for your business, Jennifer!  We appreciate you!

Regards,


Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
DH
gravatar
DARREN H.
Kent, WA
KIA SEDONA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2015
verified customerVerified Customer
Category: Service
Love this dealer.
I would have given them 5 stars, but last time I was in I thought the work would be covered by my warranty since I never received an estimate before the work was completed and that was not the case. When my car was done I had a bill for $74. :-(
Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/04/2015 04:02 PM


Thank you for your feedback, Darren!

We will make sure your feedback gets to our Service Manager - our goal is to provide accurate communication, that includes providing estimates before work is started.

We apologize for the miscommunication.  If there is anything else I can assist you with, please do not hesitate to let me know.

Best regards,

Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
CL
gravatar
CHUCK L.
Des Moines, WA
MINI COOPER HARDTOP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2015
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE
EXCELLENT CUSTOMER SERVICE & REPAIRS
Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/03/2015 10:30 AM


Always a pleasure to see you, Chuck!  Thank you for your loyalty to Renton Kia!

Regards,

Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
RC
gravatar
ROBERT C.
Kent, WA
KIA RIO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/02/2015
verified customerVerified Customer
Category: Service
Kia Truth or Lie
Last time we were they said we needed a new battery but this time it was suddenly cured ? Then they told us are back brakes were at 2mm but we went to have then checked my someone else they said they were at 6mm.Do we believe these people or not ?
Not Recommended
Angela M., Senior Customer Care Specialist from Renton Kia responded on 12/03/2015 10:32 AM


Good morning, Robert,

We are truly sorry to see your review.  As I am not aware of your recent service visits, I am forwarding your feedback to my Service Manager, Jim Ackerman, for follow-up.  He should be in touch with you shortly.  We look forward to having the opportunity to resolve your concerns.

Kindest regards,

Angela McKenzie
Senior Customer Care Specialist
Phone:  (425) 277-4217
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