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Robby's Auto Service & Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,894 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
2.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Here at Robby's Auto Service & Repair we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair Poway offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at Robby's Auto Service & Repair we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair Poway offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(858) 748-6672

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
13919 Poway Rd # E Poway, CA 92064-4860
Robby's Auto Service & Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,894 Reviews)

Verified Customer
Poway, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Timely repairs, fair pricing
Good quality workmanship at a fair ptice

CB
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Craig B.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Wiper motor replacement
Robbies did a great job finding wiper motor for my 1993 GMC Suburban and efficiently installed it.
The Team from Robby's Auto Service & Repair responded on 05/26/2025 09:36 AM

We're glad to hear we could help get your 1993 GMC Suburban back to its best! Finding parts for a classic like that can feel like a treasure hunt, so it's great to hear we hit the mark. Our team loves making those wipers work as smoothly as your driving style. If you need anything else—like a 1993 time machine—just let us know!


GV
Gavin V.
Poway, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
Category: Service
Gavin said they were very nice and walked him through everything.
Recommended
The Team from Robby's Auto Service & Repair responded on 05/25/2025 09:40 AM

We appreciate your feedback and are glad to hear that our team was able to provide you with a clear walkthrough of the process. It's always our goal to make things as easy as possible, like explaining car repairs without needing a decoder ring! If you have any more questions or need assistance in the future, don’t hesitate to reach out.


CG
Carl G.
Poway, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
Category: Service
Carl said Manny is very honest, he likes that about the business, Terry is great too, he has a lot of faith in them that they will treat him well and not overcharge him.
Recommended
The Team from Robby's Auto Service & Repair responded on 05/24/2025 09:40 AM

We appreciate you taking the time to share your experience. Honesty and fair pricing are our bread and butter, or perhaps we should say our oil and filter! Manny and Terry work hard to ensure that every customer leaves with confidence in the service provided. We're glad to know that you have faith in us; rest assured, we treat every vehicle like it’s our own. Here’s to keeping your wheels turning smoothly!


Verified Customer
Vista, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Honest and trustworthy
They have been providing service for my family vehicles for many years. Always appreciate their service and recommendations. Very honest and trustworthy. I commute here and work in town. I can drop my vehicle off in the morning and pick it up at the end of the day. Appreciate their customer service and support. Thank you very much.
The Team from Robby's Auto Service & Repair responded on 05/23/2025 09:40 AM

It’s great to hear from such a loyal customer! Your trust and appreciation for our service means the world to us. We pride ourselves on being honest and providing solid recommendations – it's just part of our charm. Knowing we can keep your family’s vehicles running smoothly while you manage your busy schedule is what we aim for. Any time you need us, we’re just a drop-off (and pickup) away!


DS
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David S.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Always Great Service
I have been coming to Robby's for years. Their service is always top notch!
The Team from Robby's Auto Service & Repair responded on 05/21/2025 09:39 AM

It’s wonderful to hear that you’ve been a loyal customer for years! We’re happy to be your go-to spot for car care. Our team always aims for the stars—at least until we realize we have to find the way back to Earth with the right tools. Your continued support means a lot to us. Thank you for trusting us with your vehicle!


TJ
Tracy J.
Escondido, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2025
verified customerVerified Customer
10
You the best
I am very pleased with the work they ( Robbie’s) has done on my vehicle they are careful with your money don’t want to unnecessarily spend more on your car than they need to and they talk to you about what they are doing so you understand what’s going on . Thank you so much
The Team from Robby's Auto Service & Repair responded on 05/18/2025 09:39 AM

We're glad to hear that you had a positive experience with us! It's great to know that our efforts to keep costs reasonable and educate our customers on their vehicle's needs have made a difference for you. We're all about transparency and want to make sure you're informed every step of the way. If there's ever anything more we can do to get that extra star, just let us know! Your vehicle is in good hands here.


DG
Diana G.
Poway, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Check engine light
The check engine light came on Saturday night before mother's day. All shops were closed on Sunday. My husband said we could take it to Robby's early in the morning. Someone from work had recommended the place. They weren't open at 7am, but we filled out an envelope and left the keys there and went to work. I was hesitant because I've never dropped off keys and left my car without talking to anyone.
They called me a couple of hours later and explained they would do a diagnostic and that would be around $170. If I decided to do the work that amount would go into the cost of the repair, which seemed fair. The nice lady called me later and told me it was something with my catalytic converter, but the warranty should cover it, so I should take it to Honda. When I picked up my car they waived the diagnostic fee. I ended up taking it to Honda and it was in fact covered under warranty and didn't have to pay a penny.
The Team from Robby's Auto Service & Repair responded on 05/17/2025 09:41 AM

We're glad you took a leap of faith and left your car with us! It's a bit like leaving a sleeping baby with a stranger—definitely a bold move. Sounds like the check engine light was being a bit dramatic too, but fortunately, we were able to play detective and figure it out. We're happy to hear Honda picked up the tab and that you're back on the road without a scratch on your wallet. If your car or check engine light ever needs another chat, we're just a key drop away!


ER
Ernie R.
Poway, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Excellent automotive service
I would not think of taking my car anywhere else. Robbie’s has been the very best when it comes to taking care of my car. The people are pleasant and very helpful. Would highly recommend their service.
The Team from Robby's Auto Service & Repair responded on 05/03/2025 09:40 AM

We're delighted to hear that Robbie's Auto Service & Repair has earned your trust! It's always our goal to ensure your car gets the best care possible, and we're thrilled to know that our team made your experience a pleasant one. We're just as happy to help as a kid in a candy store. Thanks for spreading the word—your recommendation means a lot to us!


Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
9
Easy peasy
Good experience!
The Team from Robby's Auto Service & Repair responded on 04/24/2025 01:06 PM

It's great to hear you had a good experience with us! We aim to keep things running smoothly—just like your vehicle. If there's anything more we can do to keep that good vibe going, don't hesitate to reach out. Your satisfaction keeps our gears turning!


BT
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Brien T.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Great service!
The only matter that concerns me is the left turn signal works but still has a rapid pulse when in use. I will monitor the signal and let you know if it goes out.
The Team from Robby's Auto Service & Repair responded on 04/26/2025 09:39 AM

We appreciate you bringing this to our attention! It sounds like your left turn signal is trying to audition for a role in a light show with that rapid pulse. It's great that you're keeping an eye on it, and we will be here if you need us to troubleshoot any further. Let us know if you need help – we promise to keep our troubleshooting skills in check!


Verified Customer
Poway, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
F150
I really appreciate the commitment and professionalism Manny took to determine why my vehicle wouldn’t pass California smog. I had taken it to 2 separate mechanics which failed to determine the cause. After much difficulty and bringing in specialized equipment he was able to finally give me an answer. I would highly recommend Robby’s to others.
The Team from Robby's Auto Service & Repair responded on 04/15/2025 10:35 AM

We're glad to hear that Manny was able to uncover the mystery behind your smog woes. Thank you for recommending us! Safe driving on those California roads!


GJ
Gary J.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Gary said he's been going there for over 30 years and he's gotten great service, they're good people.
Recommended
The Team from Robby's Auto Service & Repair responded on 04/07/2025 09:38 AM

Wow, over 30 years! That's practically a lifetime of car care, and we're glad to have been a part of your journey. It's great to hear that our team has made a positive impression along the way. Here's to many more years of keeping your ride running smoothly, and hopefully, without any surprise detours. We appreciate your loyalty and trust in us!


GF
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Gayle F.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Above and Beyond
As they have many times before, Manny and his team recently went above and beyond to solve a bothersome problem with my car. You are in the best hands here!
The Team from Robby's Auto Service & Repair responded on 03/30/2025 09:39 AM

We appreciate your fantastic feedback! It's always our goal to go the extra mile – or should I say, the extra oil change – for our customers. We're glad to hear Manny and the team knocked it out of the park with your car problem. Your trust means the world to us, and we're proud to be the best hands in town! Keep those wheels turning smoothly.


Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Great Service
I've gone to Robby's for over 20 years. I've never been disappointed. Good people and service.
The Team from Robby's Auto Service & Repair responded on 03/17/2025 09:38 AM

We appreciate you taking the time to share your experience! It sounds like you've been part of the Robby's family longer than some of our tools. It's great to know that our team has consistently met your expectations over the years. Here’s to many more years of reliable service and good times ahead!

Service Coupons and Posts

🚚🔧 Big rigs need love too! We're thrilled we could revive your 2002 diesel and keep you in the loop during the process. Thanks for the trust and the great recommendation! We're always here to tackle those truck troubles! #AutoRepair #HappyCustomer
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Thanks for the kind words! 😄 We're thrilled to hear you had a smooth ride with us, even after that pesky tire trouble! 🚗💨 Manny is dedicated to keeping the good vibes rolling. We’re here for all your auto needs! #RobbysAutoService #TrustTheExperts
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Thanks for the shoutout! 🚗💨 We're thrilled you enjoyed our service! We aim to keep your ride running smoother than your Monday morning coffee. ☕️ Ready when you are for your next visit! #CarCare #HappyCustomers
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Thanks for the kind words! At Robby's, we believe every car deserves a spa day. ?✨ No matter the issue, we’re here to make sure you’re back on the road with a smile! #AutoCare #RobbysService
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Thank you for the glowing review! ? We're thrilled to hear our family tradition continues. Honesty is our policy (and it’s not just for show)! We're here to keep your ride safe. See you next time! ? #TrustworthyService #FamilyTradition
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Thanks for the trust, and cheers to many more miles together! ?? #Grateful #FiveStars
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Thanks for the trust, Paul! Our mission is to provide top-notch service without the upsell pressure. We're thrilled to be your go-to auto mechanic for 30 years! ?? #CustomerSatisfaction #RobbyAutoService
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Thanks for the awesome review, Leonard! ⭐️ We're glad to hear you're happy with our prompt and thorough service. ?? Looking forward to seeing you again! #HappyCustomer #Robby'sAuto
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We're thrilled to have been your trusted mechanic for 29 years! ? Thank you for the kind words, and we're committed to keeping your car in top shape! ? #CustomerAppreciation #Robby'sAutoService
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? We're so glad we could help you out, and we're thrilled to hear that you felt like part of the family! Thanks, Colleen, for the rave review! We'll always be here to lend a hand. #CustomerAppreciation #RavingReview
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? We're thrilled to hear that you've been pleased with our service, Mary Ann! ? Your confidence means so much to us. Thank you for choosing Robby's Auto Service & Repair! #CustomerSatisfaction #AutoRepair
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?? Thank you for your kind words! We're thrilled to have earned your trust for 20 years. Here's to many more years of keeping your family safe on the road! #CustomerService #CarCare
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Thanks for giving us a try, Lisa! We're glad we could help alleviate your car service anxiety. We're here to give you peace of mind with top-notch service! ?? #CustomerSatisfaction #RobbyRocks
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Thank you for your ⭐⭐⭐⭐⭐ review! We appreciate your kind words and continued support ?? #CustomerAppreciation #RobbyAutoService #Poway
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? Thank you for the kind words! ? We're glad you trust us with all your cars ??, from vintage beauties to modern rides. ⚙️ Fast turn around and reasonable prices are what we strive for. ? We appreciate your support! ? #Robby'sAutoService #
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????? Thank you for your amazing review! We're thrilled to have earned your trust with our honest service. ? It's our pleasure to go above and beyond for you, even if it means saving you money. We're here to make sure your car gets the best care possible
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Thanks for the kind words, Richard! ? We're glad you had a great experience with us. #RobbyAutoService #Poway #Honest #Fair
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Thanks for the kind words, Gayle! ? We're so glad you trust us with your car and that you're so loyal. We appreciate your referrals too! #RobbyAuto #Poway #AutoRepair #HonestService
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Thank you, Dona! ? We are so glad you trust us with your car care. We strive to provide excellent service and quality work. #RobbyAuto #Poway #FamilyAtmosphere #QualityService
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We're so glad you had a great experience with us, Jessica! ? We take pride in providing excellent service and customer care. Thanks for recommending us! #RobbyAuto #Poway #CarCare
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Thank you for your kind words, Barb! ? We are so glad you had a great experience with us at Robby's Auto Service & Repair. #RobbyAuto #Poway #AutoRepair #HappyCustomer
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Thanks, Daniel! ? We're glad you're happy with the work we did. #RobbyAutoService #Poway #AutoRepair ?
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We're so glad to hear that you had a great experience with us! ? We strive to provide excellent service every time and are happy to hear that we achieved that. #RobbyAutoRepair #Poway
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Thanks for your loyalty, Yuri! We're so glad you've been satisfied with our service for years. ? #RobbyAutoService #Poway
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Thanks for the kind words, Daniel! ? We're glad you're happy with our work! #RobbyAutoService #Poway
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Thanks for the great review, Richard! We appreciate your kind words and are glad you had a great experience with us. #RobbyAutoService #Poway #?????
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Thanks for the great review, Lisa! We're so glad you had a great experience with us at Robby's Auto Service & Repair. ?? #Poway #AutoRepair #CustomerSatisfaction
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Thanks for the kind words, Kelly! We take pride in being honest and reliable. #RobbyAuto #Poway
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Thanks for the kind words, Larry! ? We're so glad you've been happy with our service and repair. #RobbyAutoService #Poway
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Thanks for the kind words, Jennifer! We're so glad you've been coming to us since you moved to #Poway. We strive to provide honest, fair, and quick service with stellar customer service. ? #RobbyAutoService #AutoRepair #Poway
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Thanks for the kind words, Kyle! We're proud to be the best in the West ??? #Poway #RobbyAutoService #AutoRepair
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Thanks for the kind words, Cristofer! ? We're glad we could save you money over the years. #RobbyAutoService #Poway
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Thanks for the kind words, Bill! We're glad you had a great experience at Robby's Auto Service & Repair. ?? #Poway #AutoRepair #CustomerSatisfaction
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Thanks for the kind words, Tracy! We're glad you had a great experience at Robby's Auto Service & Repair. ?? #Poway #AutoRepair #CustomerService
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Thanks for the kind words, William! ?We're so glad you had a great experience at Robby's Auto Service & Repair! #Poway #RobbyAutoService #HappyCustomer
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?? #Robby's #Poway "Robby's = ?? care/service! #Robby's #Poway"
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Thanks for your loyalty, David! We're proud to have served you for 30 years. ?? #RobbyAutoService #Poway
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Thanks for the great review, Kasey! We appreciate your kind words and are glad you enjoyed the fast service ? #RobbyAutoService #Poway
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Thanks for the great review, Debra! We're glad you had an excellent experience with us at Robby's Auto Service & Repair. ? #Poway #AutoService #Repair
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Thanks for the awesome review, Melissa! ? We're so glad you trust us and appreciate the kind words. #RobbysAutoService #Poway
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Thanks for the great review, Evan! We're so glad you trust us to take care of your family's vehicles. #RobbyAutoService #Poway ???
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Thanks for the great review! ? We're so glad you had a great experience at Robby's Auto Service & Repair. We look forward to seeing you again soon! #RobbyAuto #Poway
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