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Rocafleet

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 Reviews)
92
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown. Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown.

Categories
Repair Shop, Tires, Used Car Dealer
Contact
(315) 405-4418

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
445 Coffeen St Watertown, NY 13601
Rocafleet's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 Reviews)

JL
JOYCE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
great service
Amazing service. Counter person was friendly, talkative and explained everything Will definitely go back again
Josh F., Service Writer from Rocafleet responded on 07/24/2025 09:34 AM

We truly appreciate your feedback! It sounds like you had a fantastic experience with our team, and we’re delighted to hear that the counter person made your visit enjoyable and informative. We're all about creating memorable moments, one friendly chat at a time. Looking forward to your next visit!


PH
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PAMALA H.
Watertown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Quick & easy
My daughter needed an inspection, she procrastinated. They were able to get her vehicle in and taken care of. What a relief!! Thank you, thank you, thank you
Josh F., Service Writer from Rocafleet responded on 07/23/2025 09:34 AM

It's wonderful to hear that we could come to the rescue just in the nick of time! Procrastination may be an art form for some, but getting that inspection done is definitely a masterpiece worth celebrating. We appreciate you trusting us with your daughter's vehicle. If she ever feels the urge to procrastinate again, we'll be ready to save the day!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Air shock bag fix on truck
Fixed air shock bags on truck. Were able to get me an appointment quickly and did a great job.
Josh F., Service Writer from Rocafleet responded on 07/18/2025 09:35 AM

It's fantastic to hear that you had a smooth and speedy experience with us! We're glad our team could help get those air shock bags sorted out for your truck. Quick service and quality work is what we aim for, and it's great to see that shine through. Safe travels on those wheels!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Vehicle diagnosis
The team at Rocafleet was professional and kind. I needed to get a diagnosis of what was wrong with my vehicle, so I knew an estimate of what I was looking at. They were detailed, respectful, honest, and supportive. I couldn’t have been more grateful for their help. I highly recommend the entire team.
Josh F., Service Writer from Rocafleet responded on 07/18/2025 09:35 AM

It's fantastic to hear that you had such a positive experience with the team at Rocafleet! We always aim to provide careful and thoughtful service, and it's great to know our efforts made a difference for you. It sounds like you were in good hands; after all, diagnosing vehicle issues can be like solving a mystery, and we're glad to be your trusty sidekicks in the process. Your recommendation means a lot to us. Here's to many miles of smooth driving ahead!


JT
JOHN T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Vehicle inspection
Good afternoon, I’m John & I’ve been a light/medium & heavy Technician for the last 20yrs. I’ve battled with a major health problem since birth that finally caught up with me at 43yrs old. I’m not able to work on my own vehicles or my family’s vehicles due to my health. Gregory my BEST friend works there & told me to stop by with it. When I arrived & was getting wheeled in with my wheelchair I was greeted by Ernie & another staff member, I forgot his name, sorry, Very friendly & courteous !!! I couldn’t have asked for better service. Thanks to staff at ROCAFLEET !!!!
Josh F., Service Writer from Rocafleet responded on 07/17/2025 09:34 AM

Good afternoon, John! Firstly, let me say how much we appreciate you taking the time to share your experience with us. It sounds like you’ve really had quite the journey, and we're glad we could play a small part in making things a bit easier for you. Ernie and the team are known for their friendliness, but hearing your experience just reaffirms what we already knew—they’re fantastic! We’re delighted that you received the service we strive to provide. Your health challenges sound tough, but it’s awesome to know you have a solid support system in your best friend Gregory, and we’re honored that you chose us for your vehicle needs. If you need anything, don’t hesitate to reach out—whether it be about your vehicle or just to share a good laugh, we're here for you.


MM
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MICHELLE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Honest and knowledgeable
I took my truck to them because of a possible exhaust leak. They were able to schedule me the next day. I dropped my truck off at the scheduled time. They called me in a reason time with what the issue was. They were honest and did not try to up sell or create any new problems.
Josh F., Service Writer from Rocafleet responded on 07/16/2025 09:34 AM

We appreciate you sharing your experience with us! It's great to hear that we could get you in quickly and that our team kept things straightforward without playing any games. We like to think honesty is the best policy, especially in auto care. Rest assured, if there’s ever anything else your truck needs, we're here to help—just as long as it doesn’t involve a surprise dance performance!


JF
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JOHN F.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2025
verified customerVerified Customer
7
Friendly helpful service
Helpful friendly local service
Josh F., Service Writer from Rocafleet responded on 07/12/2025 09:36 AM

We appreciate you taking the time to share your experience. It's great to hear that you found our service both helpful and friendly—just what we aim for around here! If there's anything specific we can do to earn that fifth star in the future, don't hesitate to let us know. We're always looking to improve and keep the good vibes flowing!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Amazing Company
Rocafleet is top notch! They always get me in, in a timely fashion and Ernie is always super friendly!
Josh F., Service Writer from Rocafleet responded on 07/04/2025 09:35 AM

We're delighted to hear that you consider us top notch! It sounds like Ernie has made quite the impression with his friendly demeanor – we might have to start calling him “the ambassador of good vibes.” We're committed to getting you sorted in a timely manner, and we're glad to know we're hitting the mark. Your support means a lot to us!


SY
SARAH Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Excellent
Ernie and staff were amazing, great prices and overall amazing service.
Josh F., Service Writer from Rocafleet responded on 07/02/2025 09:34 AM

We appreciate you taking the time to share your experience! It sounds like Ernie and the team really hit the mark with their service—talk about a dream team. Great prices combined with amazing service? That's like finding the perfect pizza topping combination. We’re glad you had such a positive experience!


KC
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KEVIN C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Alignment
Very professional atmosphere..Polite, knowledgeable, and completed on schedule.
Thank You

I would recommend 👌
Josh F., Service Writer from Rocafleet responded on 07/01/2025 09:33 AM

It's fantastic to hear you had such a positive experience with us! We aim to keep the atmosphere professional while being polite and knowledgeable—sounds like we hit the mark! Your recommendation is appreciated and goes a long way in helping others know what to expect. Here's to many more on-time, professional experiences together!


PS
Pat S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Emergency brake repair
First time using Rocafleet today on a recommendation from another local garage. The staff there went above and beyond the call of duty today with a brake replacement and get us back on the road before closing time. They are friendly, accommodating and reasonable. Really top notch! Highly recommended
Josh F., Service Writer from Rocafleet responded on 06/28/2025 09:35 AM

It's wonderful to hear about your experience with us! We're glad the staff could work their magic and get you back on the road in time—because who really enjoys sitting around waiting for car repairs? We appreciate your recommendation and look forward to helping you again. Safe travels!


RM
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ROBERTA M.
Ford RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great Experience!
The Rocafleet team went above and beyond my expectations - they were really professional and nice to deal with, and also made me feel they were concerned about my safety. They also went the extra mile and agreed to keep my camper bus plugged into power so my battery system wouldn’t get depleted because for security purposes they kept it locked in their garage, which I really appreciated even though it meant my solar panels wouldn’t be able to recharge. Ernie was very nice and so was Tony, who told me he has 47 years of experience! I really felt my camper bus was in good hands and that the staff showed genuine concern for me and my situation. I will be returning because it was such a positive experience and I feel so much safer driving my vehicle now.
Josh F., Service Writer from Rocafleet responded on 06/27/2025 05:40 AM

It’s fantastic to hear about your experience with us at Rocafleet! We strive to make our customers feel safe and cared for, and it sounds like Ernie and Tony hit the mark. We're glad we could help keep your camper bus powered and secure, even if it meant those solar panels took a little vacation. Your safety and satisfaction are what we aim for, and we can’t wait for your next visit. Just promise to share any new adventures your camper goes on!


EH
Ernest H.
Carthage, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
awesome
great service
Josh F., Service Writer from Rocafleet responded on 06/24/2025 09:34 AM

We're glad to hear that you enjoyed the service! We strive to make every interaction as smooth as a perfectly brewed cup of coffee. Your support truly fuels our efforts to keep delivering top-notch experiences. If there's anything specific you loved, feel free to share!


JM
Jason M.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2025
verified customerVerified Customer
5
Lift kit
After ordering a lift kit, and bringing the truck in. I was informed they do NOT have the right insurance to do the job. But and a big BUT, they gave me options to either return it for a full refund, or they’d take off money for the inconvenience! Huge shout out for that!
Josh F., Service Writer from Rocafleet responded on 06/27/2025 05:49 AM

It was unfortunate that we were unable to do this installation- We were unaware originally that the frame would need to be cut for the installation and that was not something we felt comfortable doing. We do our best to not turn away work, but we truly have the customer in mind (as well as the business) when these situations occur. We'll always be here to perform high quality work that is in the best interests of customers, and if a job is beyond us we won't take it on. And sometimes that is how you best serve your customers. We welcome a second opporunity should it arise Jason.


CS
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Cheryl S.
Felts Mills, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
10
Rattling heat shield.
I called on Thursday to see if I could get my car in for a rattling heat shield, not expecting to get in that day. He said bring it in today and they would see what was needed. Mentioned I was going on a road trip soon and wanted to stop the noise. I dropped it off and they took me to work. Called a little while later and had fixed the issue. They also checked out rest of car and discovered the brake pads they had put on in April were worn. They called supplier and they were replaced at no cost for pads and gave me a break on labor and changed oil too, for a great price. Glad they were able to get me in and checked so thoroughly. Great place to get your car repaired and very nice staff. Thank you.
Josh F., Service Writer from Rocafleet responded on 06/14/2025 09:35 AM

It sounds like your experience was smoother than a freshly paved road! We're glad we could squeeze you in and take care of that rattling heat shield just in time for your road trip. It's always our pleasure to check out the rest of the car while we’re at it—gotta keep those brakes in top shape. We're also pleased to hear our staff made your visit pleasant. Here's to many more miles of peaceful driving ahead!


Displaying Review 1 - 15 of 118 in total
Service Coupons and Posts
Thanks for the stellar review, Phil! ? We're so glad to have earned your trust. Honesty is our policy, and we're thrilled to know you appreciate it! #RocafleetAppreciatesYou #CarCare
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