Rocky Ridge Auto Service has been in the business of servicing vehicles since 1979. We take pride in the friendly, personal service we offer our customers. We work hard to give you the best value for your hard earned dollars. Rocky Ridge Auto Service has been in the business of servicing vehicles since 1979. We take pride in the friendly, personal service we offer our customers. We work hard to give you the best value for your hard earned dollars.
Verified Customer
I was contacted later that day and informed my valve stem was corroded, and that it had broke upon the removal of the cap. While this was surprising on a new vehicle, I assured the tech I’d cover the additional charges.
At 3 PM that afternoon I was contacted again and was told there “were no leaks in the tire and the vehicle was ready for pickup”. While I questioned the tech on this, he verified they had performed several tests to confirm.
Upon being dropped off at the shop for pickup 3 hours later, I walked up to the vehicle to see the tire was completely flat. The sales team informed me a manager would be in touch the next day.
6/26/26- The same tech calls me and tells me “due to the extent of the puncture, the tire is non-repairable”. Not only that, he has a quote to replace all 4 tires due to wear.
Following this call, I contacted the office and asked for a manager. I was again informed he was not available but would call me later that day.
Since I was now at the mercy of the shop with no functional vehicle, I gave the tech the go-ahead on tire replacement.
I waited all afternoon with no follow-up calls. At 4:30, I’m contacted by the tech that the tires were installed and again ready for pickup.
I returned to the shop immediately and requested a chat with the manager. After some internal conversation, I am told that management was “on vacation” and “might be back next week”.
No apologies or reimbursement for the experience.
0/10.