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SureCritic / Roger Beasley Hyundai New Braunfels
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Roger Beasley Hyundai New Braunfels

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 Reviews)
96
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Score Details

5 stars
91%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
18
Total ReScores™
5.0
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(830) 632-2200
No Business Hours Provided

Business Hours

* America/Adak
485 N. Business Ih 35 New Braunfels, TX 78130
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 Reviews)
Write a Review
Recent Reviews
MR
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Martha R.
New Braunfels, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Sales
Wesley was such a great salesman and helped us make our choice.
Wesley was so patient with us and never pressured us, which we appreciated. We worked with him for about a month after my car accident as we researched various cars. We explored new and used cars from San Marcos to San Antonio. Our top choices came down to a Traverse and a Santa Fe. Wesley pointed out the amazing warranties and the price values of not going above MRSP. We decided to go with the 2022 Santa Fe LS , but when we got to the dealership we saw a beautiful 2022 Tucson Limited . There were 2 things I had wanted in my car. Driver side power seats and room in back for my dog. The Tucson delivered both and and is highly rated by Consumers Report so my decision was made. I love my new Tucson with all its safety features and I thank Wesley for being so patient with me.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/31/2022 07:42 AM

Congrats on your new Tucson! Thank you for taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
AA
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Arash A.
Houston, TX
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customerVerified Customer
9
Category: Sales
Great salesman (Matt) and dealership
I had a great buying a car shopping in this dealership. Nice salesman (Matt), finance director (Rob). Fair price, professional and helpful people.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
8
Category: Sales
Good sales person and sales manger
Overall good experience in this dealership
RICHARD B. from Roger Beasley Hyundai New Braunfels responded on 01/19/2022 12:00 PM

Good afternoon Arash,

I wanted to apologize that you did not feel you were given a 5 Star buying experience. Here at Roger Beasley Hyundai New Braunfel our goal is to give everyone buying a vehicle from us a 5 Star Plus buying experience. Please let me know if you have any questions or how I may be able to help in the future.

Sincerely,

Ricky Beaty
Sales Manager
Roger Beasley Hyundai New Braunfels

SM
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Sushmitha M.
Austin, TX
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customerVerified Customer
10
Category: Sales
Wonderful experience and great deal!
I got very good deal here during chip shortage
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/10/2022 07:45 AM

Congratulations on your new vehicle! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
BK
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Brian K.
League City, TX
2022 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
Great Customer Service!
Honorable dealership with a staff dedicated to customer service! Best car buying experience and lowest price in Texas!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/03/2022 09:05 AM

Thank you for the kind words! We really appreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
KK
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Keith K.
New Braunfels, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
Great service!
Thanks guys!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/03/2022 09:06 AM

We love to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
JC
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Jaime C.
New Braunfels, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Excellent customer service
Smooth and easy experience.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 12/29/2021 07:29 AM

Thank you so much for taking the time to send us your feedback! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
AR
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Anthony R.
Schertz, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
very good without doubt good salesman ship!
Same as above
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 12/29/2021 07:29 AM

I'm so happy to hear that you had a great experience! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
JC
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Jennifer C.
San Antonio, TX
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
verified customerVerified Customer
10
Category: Sales
What a great experience!
I contacted the internet sales team about acquiring a Palisade knowing it would be a bit of a challenge. I wanted an AWD Limited or Calligraphy trim and only a couple of color options.

The sales team contacted me the morning one arrived and that evening I was there to look at it.

I knew others were looking at it as well and wanted to take the night to think about it. The next morning, unsure if it was still available, I reached back out to say I’d like to purchase it if I could.

The sales team was amazing - super responsive and within 2 hours all of my paperwork was ready for me to come in and sign. Zero difficulty for me, no hassle, and when it was all said and done I was only in the dealership maybe an hour - including the overview of all the car features! Really appreciated them understanding how valuable my time is as well as how frustrating this process can be and them doing everything they could to minimize that!!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 12/27/2021 08:03 AM

Congratulations on your new Palisade! Thank you so much for taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
Cedar Park, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Category: Sales
Great Experience
I am loving my Santa Fe and Roger Beasley definitely had the best deals. Wes was extremely helpful and made the process very easy!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 12/20/2021 07:55 AM

Congrats on your new Santa Fe! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
RS
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Rebecca S.
New Braunfels, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Sales
Great experience!
Preston was the best!! Very knowledgeable and supportive during our buying experience!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 12/13/2021 07:50 AM

Thank you for the kind words! I will be sure to pass along your praise to Preston and the team. We really appreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
MC
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Molly C.
Salado, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
verified customerVerified Customer
10
Category: Sales
The Absolute Best Customer Service!
This was my first time buying a car and Preston made the entire process so easy, he walked me through everything and was super patient with me!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 12/07/2021 07:29 AM

Thank you for the kind words! I will be sure to pass along your praise to Preston and the team. We really apreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
CR
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Clarence R.
New Braunfels, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
10
Category: Sales
Great
I started the buying process online and was able to go as far as getting an offer on my trade in and set up a test drive. All this was done on a Monday night. After my 9am Tuesday morning dental appointment, I started getting calls and texts and videos to set up a 1pm test drive. None of it was high pressure. Everything was done to be as helpful to a customer as they could. The test drive convinced us that this was the vehicle we wanted. Lots of paperwork, but by 5pm we had a new car.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/29/2021 07:36 AM

Thank you for taking the time to send us your feedback! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
RM
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Rebecca M.
New Braunfels, TX
2022 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Sales
Fast, friendly service.
I went last week to buy a 2022 Hyundai Accent. I absolutely love the car! Great price, and awesome, quick, friendly service from Preston. Would definitely go back next time I have a need and would recommend to friends and family.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/17/2021 07:41 AM

Thank you so much for the kind words! We really appreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
AH
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Avery H.
Seguin, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Car buying at Roger Beasley
Preston really helped make this experience enjoyable and informative as well as fast and easy. I was able to leave with my vehicle in just a few short hours!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/10/2021 07:17 AM

Congratulations on your new car! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
KR
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Korinthia R.
Seguin, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
verified customerVerified Customer
10
Category: Sales
Quick friendly service
Service received was quick. Approval process was also quick and stress-free. Ryan was very helpful throughout full process. Very happy with overall experience.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/08/2021 07:17 AM

I'm so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
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