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SureCritic / Hyundai Dealer / Roger Beasley Hyundai New Braunfels
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Roger Beasley Hyundai New Braunfels

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,538 Reviews)
84
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Score Details

5 stars
78%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
76
Total ReScores™
4.9
ReScore™ Average
84
Net Promoter Score ®

Business Details

About

Roger Beasley Hyundai is your service and parts dealer. Our professional service staff is Hyundai certified and ready to help. Roger Beasley Hyundai is your service and parts dealer. Our professional service staff is Hyundai certified and ready to help.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(830) 632-2200
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
485 N. Business IH-35 New Braunfels, TX 78130
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,538 Reviews)
Write a Review
Recent Reviews
JS
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Juan S.
Laredo, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service!
Got there a couple of minutes before my appointment and they started working on it right away. Did not take long and felt respected!
NK
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Navin K.
San Antonio, TX
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Incredible Experience
Amazing Customer Service. I feel very "at home" there. There is no one pouncing on me like with other dealerships. They are an ideal dealership.
FM
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Freddy M.
Kyle, TX
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good customer service.
Good customer services
PR
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Pamela R.
Cibolo, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very friendly dealership!
This is a great place to go buy your next car!
The staff is respectful and friendly! They let me take my time to pick out the car I wanted and then had it ready right away! The service department is fast and efficient!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/31/2022 07:39 AM

Thank you so much for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
San Marcos, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Jane’s last visit
My last experience at the Hyundai dealer was great through the entire experience. I would not hesitate to return to this dealership for anything, either sales or ongoing service and I would recommend them to others.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/27/2022 07:34 AM

Thank you so much for the kind words! We really appreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
RA
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Rene A.
New Braunfels, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Owesome dealership
The customer service and personnel were courteous
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/25/2022 10:18 AM

Thank you for the kind words! We really appreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
TB
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Theresa B.
Seguin, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
8
Hopeful
Jason had me come in right away was very helpful. Hopefully this issue is resolved if not he gave me a personal number to reach him thank you. And thanks for ordering the cowl I needed
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/25/2022 10:21 AM

Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
TB
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Theresa B.
Seguin, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
9
Great service
Jason in service is super helpful made everything right. Really appreciate all of the effort he put in. Thanks a million.?
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2022
0
Check engine light
Dealership said completely went over this car. Had it 4 days only driven 170 miles strictly back and forth to work and home from dealership and the engine light came on. Not good business.
JASON D. from Roger Beasley Hyundai New Braunfels responded on 01/24/2022 09:45 AM

Hello Ms. Blair,

Thank you for coming in today and having us resolve this concern for you.  We will also give you a call when the exterior trim piece arrives that we special ordered for you vehicle.

Best,

Jason Deleon
Service Manager
Roger Beasley Hyundai-TX172

FJ
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Frances J.
New Braunfels, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Review of my service performance.
I am always pleased with the service that I receive at Beasley. I am treated quite well and my car is kept in top condition!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/21/2022 07:31 AM

Thank you for the kind words! We really appreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
JH
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John H.
Schertz, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Emergency service
Engine suddenly ran really rough - found and fixed the problem quickly! Well done !
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/19/2022 07:20 AM

I'm so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
JP
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Julie P.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2022
0
POOR SERVICE
I HAVE BOUGHT 2 CARS FROM YOU, AND YOUR SERVICE HAS GONE DOWN HILL FAST, I TRADED MY ELANTRA FOR A JEEP, I TOOK MY JEEP TO HAVE AN OIL CHANGE 3 WEEKS AGO, ALL OF A SUDDEN MY CHECK ENGINE LIGHT COMES ON, IT SEEM I HAVE AN EMISSIONS LEAK. I CALLED TO HAVE MY JEEP THAT I BOUGHT THERE SERVICED AND THE GUY THAT ANSWERED SAID HE IS 2 WEEKS BACK UP DUE TO COVID, BUT HE DID MENTION THAT ROGER BEASLY CAN NOT SERVICE MY JEEP, SINCE IT IS NOT A ELANTRA, REALLY???SO I TOOK IT TO HAVE IT SERVICED SOMEWHERE ELSE, AND I WAS TOLD THAT YOU ALL BROKE MY EXHUST HOSE WHEN YOU CHANGED MY OIL!!!! NO WONDER YOU WONT BOTHER CHECKING MY JEEP!!!
Verified Customer
San Marcos, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience
Super nice people did an exceptional job
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/18/2022 07:35 AM

Thank you for taking the time to send us your feedback! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
BR
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Barbara R.
Bulverde, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service and friendly staff
I took my car in for my first service. I expected to be there at least 2 hours. It was done in under an hour. I was appreciative of the quick service and very little paper work. Just a signature.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/14/2022 07:15 AM

We love to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
LC
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Leslie C.
New Braunfels, TX
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Experience!
I have had nothing but very good experiences here at Roger Beasley. Every time I come in the staff is so friendly and courteous. They have managed to remember me by name and always have answers to any of my questions.
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/13/2022 07:48 AM

I'm so happy to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
GC
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Glenn C.
New Braunfels, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Auto Dealer I've Ever Experienced
Josh in Sales and Marguerite in Service are great. Just bought a second Hyundai from Roger Beasley!!
Alexandra I., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/10/2022 07:43 AM

Congrats on your new Hyundai! We really appreciate you taking the time to send us your feedback. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Ivy
Roger Beasley Hyundai
Customer Experience Manager
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