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Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,148 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,148 Reviews)

GD
GREG & AMY D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Outstanding Service and Quality work
I couldn’t be happier with my experience at Roy Hendricks Automotive. They are always professional, friendly, and provide honest service without trying to upsell unnecessary repairs.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/06/2025 09:39 AM

We appreciate you sharing your experience! 😊 It's refreshing to hear that our team hit all the right notes—being professional, friendly, and honest is like our version of the trifecta! 🎯 Our goal is to keep you safe on the road without any unnecessary detours into upselling land. Drive on by anytime—your car and our team are always ready for an adventure! 🚗💨


LS
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LINDA S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Always great service.
Always dependable, quick and honest service!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/04/2025 09:37 AM

We're over the moon to hear that you find our service dependable, quick, and honest! 🚗💨 We strive to keep our customers rolling without any hiccups. It's wonderful to know that we're hitting the mark for you! If you ever need anything else, just give us a shout. Your vehicle’s happiness is our top priority! 😊


EN
ELISABETH N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Super Awesome!
I’d forgotten my state inspection and in the middle of moving while working 50-60 hours a week. After checking reviews of all locations near me; this gem stood out! I was able to make an appointment for a couple days later- the waiting area is clean, the staff is professional, calm and…confident? Which was a source of comfort for me; such that it was a relaxing vacation from my stressful week. I’ve already promoted this shop to friends & family and intend to return for other automotive needs.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/04/2025 09:37 AM

It sounds like you found a little oasis in the midst of your moving chaos! 🏖️ We’re glad to hear that our team was able to provide a calm and confident atmosphere during your visit – it’s like a spa day for your car! 🚗✨ Thanks for spreading the word to your friends and family; there’s no better compliment than a referral! Whenever you’re ready to pamper your vehicle again, we’ll be here, ready to roll.


WO
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WILLIAM O.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Trustworthy car care
Honest and trustworthy service for all of your car needs.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/03/2025 09:36 AM

We're delighted to hear that you found our service to be honest and trustworthy! 🚗✨ Here at Roy Hendrick's Muffler & Automotive, we believe that your car deserves the best care—like a spa day, but with more grease and less cucumbers! If your vehicle ever starts playing hard to get, we’ll be here ready to sort it out. Thanks for choosing us to keep your ride in top shape!


Verified Customer
Midlothian, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2025
verified customerVerified Customer
8
Work done well, nice waiting area, love the racing memorabilia
Clean shop, clean restrooms, nice waiting area with plenty of room. First time here but I was a little take aback by the “appointment”. I booked a 10:30am appointment the day before and arrived about 10:20am.

Even though I stated that I had a 10:30am appointment I was told that my car would be “put in the line”.

My car didn’t got back to the shop area until about 12pm. That being said, I’m not sure about the value of booking an “appointment “. Either an appts expect to be serviced within at least 30mins of the start time.

Outside of that, good shop, quality work, front desk was friendly, guy that took my car back not so much. I’d go back again.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/28/2025 09:35 AM

Thanks for sharing your experience! We’re glad you found our shop clean and spacious—who doesn’t appreciate a tidy restroom and a comfortable waiting area? 🚽✨ We understand that your time is precious, and we hear your concerns about the appointment scheduling. We aim to keep everything running smoothly, but sometimes the "magic" of automotive service means that our timeline can be a bit on the stretchy side. 😅 Your feedback is super helpful as we work to improve our processes.We're pleased to hear you enjoyed the quality of the work and our friendly front desk staff! Next time, we’ll try to make sure you have a more consistent experience from start to finish. Safe travels until then! 🚗💨


DJ
DAVID J.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Excellent service!
Took my car in for a state inspection. Very quick turn around time and very professional and friendly at the service desk. Definitely recommend!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/23/2025 09:39 AM

We're delighted to hear about your positive experience during your state inspection! 🚗✨ Quick service and friendly faces at the desk are what we aim for—like a well-oiled machine! It's wonderful to know you would recommend us. If you ever need assistance again, we're just around the corner! 🛠️😊


KD
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KIM D.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Honest, Reasonable, Friendly
I've been taking my car to Roy's for at least 15 years and now my kid's cars for 5 years. It was the late Roy Hendrick that made a lasting impression for me on this business, from opening his door before 730am to let us early birds in to his genuine character. His family has done a great job since taking over the business and they continue to provide accurate and reasonable auto care.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/23/2025 09:39 AM

We’re over the moon to hear that you’ve been part of the Roy Hendrick’s family for 15 years – that’s almost as long as some cars stay on the road! 🚗💨 It’s wonderful to know that the legacy of the late Roy Hendrick continues to shine through our family’s commitment to great service. We may not open the doors before sunrise, but we promise to keep the spirit of genuine character alive with every visit! Here’s to many more years of keeping all your rides happy and healthy! 😊🎉


JG
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JOHN G.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Oil and filter change. Tune up
Car having trouble with fuel injection. Had to do a procedure to clean them. New set of spark plugs and an oil and filter change.
Runs great
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/17/2025 09:39 AM

It's fantastic to hear that your car is now running great after all that fuel injection magic, a new set of spark plugs, and an oil change! 🚗✨ Sounds like your vehicle is ready to hit the road with renewed energy. If your car has any more surprises up its sleeve, you know where to find us. Safe travels! 😊


NW
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Nicholas W.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
A good experience - State Inspection & AC recharge - 2017 Ford Expedition
I was able to easily and quickly make an appointment online. They then emailed and called to confirm my service as it was not a straight forward reason. I dropped off my vehicle using the overnight drop box. It made taking the vehicle in very easy. When speaking to the service coordinator he was timely and left an efficient voicemail when I missed a call. They did not over charge or try to sell me services that I did not need. The team member that helped me was friendly and timely. I will be coming back for more repairs.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/17/2025 09:39 AM

We're glad to hear that your experience was as smooth as a freshly greased wheel! 🚗💨 Our online appointment system likes to think it’s a pro at making things easy, and it sounds like it delivered in your case. It’s great to know that our service coordinator kept you in the loop like a trusty sidekick, and that our team provided friendly and efficient service without pushing unnecessary extras. We're always here for your vehicle, ready to tackle any repairs that come its way. Catch you on the next lap! 👍


MT
Marvin T.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Marvin said they were very prompt and reasonable.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/20/2025 09:36 AM

We appreciate you taking the time to share your experience! It's great to hear that our team was prompt and that we kept things reasonable. After all, who doesn't love a little efficiency in their day? 🚗💨 If there’s anything else we can do to keep your vehicle running smoothly, just give us a shout!


RC
RORY C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
100,000 service
Great experience from beginning to end.
Highly recommend!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/16/2025 09:38 AM

We’re glad to hear you had a fantastic experience from start to finish! 🎉 We always aim to make sure everything runs smoothly, kind of like a well-oiled machine! Thank you for the recommendation; it keeps us revved up and ready to provide the best service! 🚗✨


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Excellent Service
Excellent Sevive @ a fair price.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/15/2025 09:38 AM

We appreciate your feedback! It's great to hear that you found our service up to par and wallet-friendly. We're all about making sure your vehicle gets the care it needs without breaking the bank. 🚗💰 If your car could talk, we're sure it would sing our praises too!


AC
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ALEX C.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
In and Out
I made an appointment for service. I arrived 10 minutes early. My truck got serviced and I was out in 60 minutes.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/14/2025 09:37 AM

We're glad to hear your truck was serviced faster than you can say “pit stop!” 🚗💨 A 10-minute early arrival definitely paid off, and we appreciate your punctuality. If only all our days could run as smoothly as your service appointment! If you need anything else, you know where to find us. 😊


RD
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Russell D.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Great service
Very knowledgeable and quality work!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/10/2025 09:39 AM

We appreciate your high praise! Quality work and knowledge are the bread and butter here at Roy Hendrick's Muffler & Automotive. We're glad you noticed! If we had stars for each happy customer, our garage would be the brightest in town. 🌟 If you ever have more automotive mysteries to unravel, we're just a grease stain away! 🚗🔧


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Super friendly and quick!
Very trustworthy and won't upcharge, great service and would recommend!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/10/2025 09:39 AM

We appreciate your fantastic feedback! 🌟 Trust is key in the automotive world, and we’re glad to hear you felt right at home with us. No goofy upcharges here—just honest service and a good chat while we keep your ride in tip-top shape. If you need anything else, don’t hesitate to drop by. Keep cruising! 🚗💨

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