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RSW Auto - Kinnelon

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(107 Reviews)
87

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
87
Net Promoter Score ®

Business Details

About

RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. Understanding your goals is their main priority, and thus allows our team of technicians to go above and beyond to always exceed your expectations. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(862) 305-8862

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1167 New Jersey 23 Kinnelon, NJ 07405
RSW Auto - Kinnelon's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(107 Reviews)

GF
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Graham F.
Wayne, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2025
verified customerVerified Customer
10
Excellent service and work
The work performed was excellent and at a great price. They gave me a full review of the car’s status, which was unexpected.
I highly recommend them and will use them again when next in the area
Matthew L. from RSW Auto - Kinnelon responded on 08/26/2025 09:32 AM

It's fantastic to hear that the service hit the mark for you! We're all about keeping our customers well-informed and ensuring that you get the best value. We're glad you found the review of your car’s status helpful—after all, knowledge is power, especially when it comes to your vehicle. Looking forward to having you back in our shop when you're in the neighborhood again. Safe driving until then!


SS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2025
verified customerVerified Customer
10
Great Service, Great Work
Everyone at RSW was completely professional and the work was perfect. I will definitely return.
Matthew L. from RSW Auto - Kinnelon responded on 08/24/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team’s professionalism and attention to detail hit the mark for you. We look forward to continuing our relationship and making your next visit just as seamless. Remember, we’ll be here, ready to tackle any automotive challenge that comes your way!


AA
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Amanda A.
Butler, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2025
verified customerVerified Customer
10
Great Service
Gentleman on the phone was super helpful and explained everything to me in detail. They inspected my car super fast too.
Matthew L. from RSW Auto - Kinnelon responded on 08/22/2025 09:34 AM

We're really pleased to hear that our team made your experience so smooth and informative. It's like having a car-savvy friend on speed dial! And we know that your time is valuable, so we aim to get you back on the road before you can say, "Where did I park?" Your feedback is much appreciated, and we look forward to keeping your car in top shape!


Verified Customer
Kinnelon, NJ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2025
verified customerVerified Customer
2
Bait and switch
The price given on the phone was not even close to what the actual charge was. I basically got charged more than what dealership would have charged. Not worth it.

AA
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Amina A.
Budd Lake, NJ
2019 Mercedes-Benz A220
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2025
verified customerVerified Customer
10
Quick Fix and Friendly Service
I recently took my car to RSW Auto and I couldn't be more impressed. From the moment I walked in, the staff were incredibly friendly and welcoming. The service was quick and explained in a clear and understandable way. No upselling or unnecessary repairs – just honest, straightforward service.
Matthew L. from RSW Auto - Kinnelon responded on 08/11/2025 09:32 AM

We're glad to hear that your experience with us hit all the right notes! It sounds like our team rolled out the welcome mat just for you, and we're pleased to know that you found the service both clear and honest. We believe that the only thing that should be 'up-sold' during a visit is a good story, not repairs! If your car ever needs a little TLC again, we’ll be here, ready to help.


Verified Customer
Fair Lawn, NJ
1992 Volkswagen Corrado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
CORRADO VR6
I'm impressed with how quickly you completed all of your tasks. ... We appreciate your insight into this unexpected problem. ... Thank you for your consistent hard work.
Matthew L. from RSW Auto - Kinnelon responded on 08/05/2025 09:33 AM

It's great to hear that you were impressed with our speed and attention! We always aim to tackle any unexpected problems with the same energy as a dog chasing its tail. Your appreciation for our hard work means a lot to us, and it looks like we’ve hit the mark this time. If anything else comes up, don’t hesitate to reach out—we're ready for anything!


Verified Customer
Montville, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Outstanding customer experience
Great experience from initial discussion to completion of the work. Highly recommend.
Matthew L. from RSW Auto - Kinnelon responded on 07/30/2025 09:33 AM

We appreciate you taking the time to share your experience. It sounds like our team nailed it from start to finish, which is always the goal. We’re delighted to have earned your recommendation; it truly means a lot! If there’s ever anything else you need, don’t hesitate to reach out.


Verified Customer
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Efficient
I have a 2013 Lexus hybrid and needed a water pump and many other things done as I hadn't put any money into the car. It took care of. All the problems in the turnaround time was very fast within 24 hours... Very professional and I was very satisfied
Matthew L. from RSW Auto - Kinnelon responded on 07/26/2025 09:34 AM

We appreciate you taking the time to share your experience! It sounds like your Lexus was in desperate need of a little TLC, and we’re glad we could provide the care it needed without causing you to wait an eternity. Our team loves making problems disappear faster than you could say "water pump," and it's great to hear that you were satisfied with the service. Your Lexus can now get back on the road, ready to take you on more adventures!


PS
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Patrick S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Fantastic Service
Thorough help and took time to address concerns and fixed parts on warranty. Honest and reliable company.
Matthew L. from RSW Auto - Kinnelon responded on 07/26/2025 09:34 AM

It's great to hear that you had such a positive experience with us! We always aim to treat our customers like family, which means listening, addressing concerns, and ensuring everything is working like a charm. After all, nothing is worse than a car that acts like it’s auditioning for a drama. Your trust in our honesty and reliability truly means a lot to us!


JK
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Jonathan K.
Wayne, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
AMAZING Experience - Found a great new place for my Land Rover
Bought a CPO Land Rover that after the warranty expired needed a local repair shop. RSW is wonderful place to take your car or truck - professional, knowledgeable, experienced, courteous in a clean shop environment.

They diagnosed the vehicle perfectly. They made an after-hours pick-up super convenient.

It is a pleasure to work with the team at RSW Automotive.
Matthew L. from RSW Auto - Kinnelon responded on 07/25/2025 09:33 AM

We're glad to hear you had such a great experience with our team! It sounds like your CPO Land Rover found just the right place to get the care it needed after the warranty was up. It’s always our goal to provide a clean and professional atmosphere, and we’re pleased that our knowledgeable staff left a positive impression on you. After-hours pickup? Consider it our way of making life a little less complicated for our customers. We appreciate your trust in us and look forward to keeping your vehicle in top shape.


Verified Customer
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Oil change and other issues
Excellent. I came in for an oil change tech Luis Z. Noticed some other major issues, Imran manager reviewed same with me, had all the major issues fixed while I was there. Great service. Tech Luis Zuniga repaired my car
Matthew L. from RSW Auto - Kinnelon responded on 07/19/2025 09:34 AM

It’s fantastic to hear about your experience! Luis Zuniga is definitely one of our stars, and it sounds like he and Imran were on top of their game. I’m glad we could catch those major issues before they decided to throw a party under your hood. We appreciate you taking the time to share your experience and trusting us with your car. Safe travels on your road ahead!


SP
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Susan P.
West Milford, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Customer service top notch!
I received excellent customer service from all people I had to deal with at this garage. I had an insurance policy to cover a tire replacement and was a first time customer. From beginning to end everyone helped me and my situation as I was a long time client ! First rate
Matthew L. from RSW Auto - Kinnelon responded on 07/19/2025 09:34 AM

It's wonderful to hear that your first visit was as smooth as a freshly paved road. Excellent customer service is our top priority, and it sounds like our team hit all the right notes for you. We appreciate you allowing us to share in your tire replacement journey, and we're glad we could make it a memorable experience. Here’s to many more adventures (and tires) in the future!


RT
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Rick T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Brakes
Work completed as promised
Matthew L. from RSW Auto - Kinnelon responded on 07/05/2025 09:33 AM

We appreciate your positive feedback! It’s always our goal to make sure we deliver on what we promise. We might not be magicians, but we’re pretty good at keeping our word! If you ever need anything else, just give us a shout.


SR
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Sal R.
Pompton Lakes, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
excellent
excellent
Matthew L. from RSW Auto - Kinnelon responded on 06/18/2025 09:32 AM

We appreciate your concise feedback! It's great to hear you found our services excellent. If there’s anything specific you loved, feel free to share—otherwise, we’ll just take that as you being too overwhelmed by our awesomeness to elaborate. We're here when you need us!


HS
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Heidi S.
Cresskill, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Super Helpful!
I used RSW for 2 minor repairs recently.
I was extremely pleased that the technicians got to it quickly and fixed everything for a reasonable price!
Matthew L. from RSW Auto - Kinnelon responded on 06/18/2025 09:32 AM

We greatly appreciate your feedback! It sounds like our technicians were on their game, tackling those repairs faster than a speeding ticket. We aim to provide quality service without breaking the bank, so it's wonderful to hear you found both speed and affordability with us. If you ever find yourself in need of future repairs, we're here and ready to help!

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