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SureCritic / RTE. 1 Auto Service
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RTE. 1 Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,380 Reviews)
95
Write a Review
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Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
1
Total ReScores™
5.0
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(978) 532-4001
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
218 Newbury St Peabody, MA 01960-2406
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RTE. 1 Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,380 Reviews)
Write a Review
Recent Reviews
SE
SHAWN E.
Middleton, MA
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2025
verified customerVerified Customer
10
Just awesome!
Great guys here in the shop!
IA
Isaac A.
Lynn, MA
Chevrolet Spark
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2025
verified customerVerified Customer
Category: Service
Isaac said they followed up, he was open with everything, he did his best to save some money in his pocket, to avoid some extra work if he could and to get the vehicle going.
Recommended
JS
JOHN S.
Middleton, MA
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2025
verified customerVerified Customer
10
Fast, courteously and professional service
The staff is professional and knowledgeable, makes the experience of having a vehicle down less stressful. Great service as usual.
MG
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MICHEAL G.
Lynnfield, MA
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2025
verified customerVerified Customer
10
Excellent service… the best by far.
Have been to and worked with many mechanics, dealers etc in my 50+ years as a car owner. A1auto Peabody is the best on all levels of service, communication, work performance and price I’ve ever experienced. I say this honestly and without any hesitation. Also. I have found them to be completely transparent, honest and very fair when it comes to additional work that comes up and pricing, which I find completely refreshing. I have and will continue to recommend your service to all my family and friends.
SS
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SUSAN S.
INFINITI QX60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2025
verified customerVerified Customer
10
Great Service!! Honest & Trustworthy
I purchased a car that should not have been sold to me in the first place. Turns out it needed a new engine. I brought it to Rte 1 Auto Service and I could not be more happy. Chris handled everything, from dealing with the insurance company and advocating in my best interests. He kept me informed and every person who worked on my car in that shop always would come and greet me and update me whenever I was there to check in. They do not pressure you to do anything and are very honest and trustworthy. They are good people that provide great service!!
Verified Customer
Lynnfield, MA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2025
verified customerVerified Customer
10
Oil change and overview of any hotspots
Quick , courteous and complete service.
MD
Michael D.
Massachusetts
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2025
verified customerVerified Customer
Category: Service
Michael said they kept in contact with him, it took longer than expected, but they contacted him every day and let him know the status of his vehicle. It was good communication.
Recommended
JN
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JOHN N.
Peabody, MA
Acura TLX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2025
verified customerVerified Customer
8
Tire rotation and transmission flush and fill
Very knowledgeable and great service place.
RA
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Richard A.
Topsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
10
Recent scheduled service appointment
As usual, the service was excellent. Mark, Chris, and Tony handled my appointment very nicely. It is always a pleasure going into route one auto service for my car appointments.
TH
Taylor H.
Massachusetts
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
Category: Service
Taylor said they were super helpful with helping her figure out what the problem was. It was difficult to figure out the warranty stuff. They were amazing and super patient.
Recommended
CK
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CHRISTINE K.
Peabody, MA
Mitsubishi Outlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
Excellent Service
Great customer service. Everyone is very courteous and friendly. I would highly recommend Route 1 Autp
LM
Lucidia M.
Massachusetts
Mercedes-Benz GLB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
Category: Service
Lucidia said Mark was great. He was very cooperative.
Recommended
TB
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TEEANN B.
Peabody, MA
Land Rover Discovery Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
2017 Landrover Duscovery Sport
Great service sgsin Thank you
DB
Devon B.
Massachusetts
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
Category: Service
Devon said they helped him out when he needed it, he broke down right in front of their store, they gave him a jump, got him a battery and had him on his way in less than 10 minutes.
Recommended
RS
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ROBERT S.
Beverly, MA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Regular service scheduled at Rte 1 Auto
My reguar 5000 mile/6 mo service went well and quickly (as usual). Steve came out to tell me my cabin air filter needed replacing soon. He showed me the filter and I told him to replace it now. Also it was noted that I will need a couple of front tires replaced soon due to tread wear. I will return to have all four tires replaced due to wear in the immediate future. Looks like business has really picked up at Rte 1. Better hurry up and schedule work while I can. Rte 1 Auto keeps me rollin'.
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