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Recent Reviews

Jennifer D.

SUBA Forester Touring AWD

01/31/2025

Verified Customer

Extraordinary service!

A tree branch fell on my 2024 Subaru Forester, destroying the windshield. Because the windshield had scanners, it could only be replaced with a Subaru Forester windshield with the same Eyesight Technology, and none were available. Sadiq Hafiz, Liz, and others at South Riding Auto Collision spent days calling across the country to track down a replacement part, but then the Ohio dealership refused to ship the windshield across state lines. South Riding spent more days tracking down a part that could be shipped. They conducted meticulous calibration and testing. They also were extraordinarily helpful in identifying and documenting damage to the body of my car, in communicating with Subaru and my insurance company, and in keeping me up-to-date. South Riding Auto Collision is truly a Gold Class company.

Ly L.

Fairfax, VA

07/06/2023

Unexpected and unreasonable charge

My car had a crash and I had to pay all from my pocket. Morning Oct 11, 2022 Sidiq roughly estimated on the phone the cost of $8,500 to repair my car (based on pictures I texted him). I agreed with the price because the estimate is less than another estimate about 3k. I let him had my car towed to his body shop so he can do the actiual estimate. At noon the same day 10/11/22, after my car arrived at the shop, I texted him asking him when I should receive his estimate, he texted me he will email me it by afternoon 10/12/2022. But I did not received the email until the afternoon 10/13/22. Thus he delayed the estimate about 2 days including his late email. Because the estimate of $18.000 from the email is unexpected "balloon" estimate that is more than double from the verbal estimate. I met him on 10/14/22 at his shop. He said I must either go with $18k to repair my car or paying $1,100. He rejected my offer/ negotiate $11,000 (the same amount with another autobody estomate). After our negotiation over the cost failed to reach an agreement he told me to pay him $1,100 so I can have my car back. He stated clearly he would not release the key to me unless I pay it and if I don’t pay then $100 per day for parking fee would be added to the charge. This is unexpected charge that he never disclose to me any of these charge before he had my car towed to his body shop (these itemized charges of $1,100 are unreasonable and all incorrect: towing fee of $250 (should be $150), parking fee based on number of days my car parked there is 4 (should be 3 because It is from 10/11 to 10/14. Anyway, he created these parking days by his delay and late estimate), the labor cost based on hours of disassemble the parts is 7 hours when it should be 1 or 2 hours (I never approved and he never notice me he would disassemble the parts of my car), cost of waste is not true (I got back all the parts including the unusable parts that he disassembled and the waste they put left in my car. I had video recorded with him that I didn’t not agree to pay this charge but I was forced to pay this charge to get my car. I DISPUTED the amount with my credit card company. They finally permanently credit back me the amount Sidiq charged me after investigation for 1 month. Eventually I had my car done with $11,000 with Skyline auto bodyshop.

David B.

SUBA Forester X Automatic

03/16/2023

Verified Customer

Great final product, poor communication

The shop told me my car would take about a month to fix after going through insurance. One month goes by and I call them since I haven't heard anything. It turns out the car isn't ready because of delays getting parts. That's fine, delays happen, not a big deal but it would've been nice to have been informed as it happened. I call back 2 weeks later (since I hadn't heard anything since my other call) and they say it's not ready yet and they need a couple days. Okay, a little annoying but sure. I call back two days later and they say the car is ready, but it needs to be washed. It'll be ready that day or the next morning and that they'll call me to let me know. I hear nothing that day, or the next morning, so I call back around 1 pm. They answer and they say "oh sorry, they're washing it now and you can pick up the car at 3:30." I show up at 3:45 and the car wasn't even close to ready. They hadn't started washing it yet, so I have to wait for them to do that before I can leave. 30 minutes later, they finish washing the car and I get ready to leave. They hadn't replaced the sideview mirror, and it was visibly damaged. I point it out and they immediately start replacing it. While I'm waiting, they inform me that they have to pickup parts from another shop to be able to replace the pinstripes on the driver door, so I have the option of taking it to a different shop myself, or I can wait for them to get the parts and do the work. Long story short, I end up waiting about 2 hours from when I arrived before the car is actually ready. I completely understand delays and mistakes happen, but what I can't understand is telling someone that a car is ready when it isn't. I would have been fine (maybe a little annoyed) waiting another day for the car to be finished, but instead I had to take a half day off of work to pickup a car that wasn't even ready until after the workday ended.
Credit where credit is due, the final product looks fantastic and I can't complain at all about the quality of the work. The car looks great!

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