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SureCritic / Hyundai Dealer / Southern States Hyundai
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Southern States Hyundai

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(2,410 Reviews)
40
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Score Details

5 stars
60%
4 stars
16%
3 stars
9%
2 stars
5%
1 star
7%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
161
Total ReScores™
4.7
ReScore™ Average
40
Net Promoter Score ®

Business Details

About

The service department at Southern States Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. The service department at Southern States Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(919) 839-7461
Closed
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2511 Wake Forest Road Raleigh, NC 27609
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Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(2,410 Reviews)
Write a Review
Recent Reviews
KU
gravatar
Karen U.
Durham, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/05/2025
0
Category: Service
Absolute Worst Service Department
This dealership has the worst service department I have encountered in my 50+ years of driving. I bought my car in for simple preventative maintenance service that was estimated to take 2 hours. I agreed to additional service supposed found during the complimentary check which also would take about 2 hours supposedly. After 5.5 hours spent waiting around the dealership, I started asking for my car. I got my car at the 6 hour mark with one service still not completed. Now the car has an ABS brake problem that it didn't have before. I suspect it is due to the sorry work of the service department and will look for verification from another dealership so I can take legal action against Southern States. Brandon is a terrible service technician who specializes in gaslighting female customers.
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