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SureCritic / Spence And Frye Co
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Spence And Frye Co

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(533 Reviews)
98
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Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
98
Net Promoter Score ®

Business Details

Categories
Contact
(626) 792-2351
Open
Business Hours

Business Hours

Mon
closed
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1847 E Walnut St Pasadena, CA 91107
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Spence And Frye Co's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(533 Reviews)
Write a Review
Recent Reviews
RT
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Ross T.
Arcadia, CA
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Repaired my problematic CEL
Check engine light kept coming on. Spence and Frye diagnosed and repaired the problem in one day. Turned out it was a bad "knock sensor".
Verified Customer
Pasadena, CA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Best car rental service
I’ve been renting a car for many years.
This place checks all the boxes including how they explain the car I am renting and never pushing the insurance for the car. Very professional. They are going to be my go to rental place from now on.
DT
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Dave T.
Pasadena, CA
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Good service!
Always a good assessment of my vehicle!
Verified Customer
Pasadena, CA
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Great service
Got my car all fixed up and explained why it took an extra day
GC
Gloriana C.
Pasadena, CA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Always dependable
Always honest and throughle service. Tu
MS
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Miken S.
South Pasadena, CA
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
2018 Sierra 1500 Spark Plug Replacement
My truck is coming up on 100k mi and it needed new plugs and wires. Art and Jose we’re real informative. I made an appointment and the truck was done in few hours as he promised. I would recommend them.
JG
Jaime G.
Monrovia, CA
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great service!
I appreciate Jose and the other guy taking their time and giving me a time when things would be done. Jose, is helpful and answers questions and lets you know what’s going on. Appreciate it being done on time.
Verified Customer
Pasadena, CA
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Good quick and painless
Problem diagnosed fixed and on my way the next day ;-)
DT
Davis T.
Pasadena, CA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Great as always
The work is always great, the people are as honest as they come, and as pleasant and courteous as can be. I've been going there for over 25 years.
AF
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Arnold F.
Pasadena, CA
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
🤩👍
🤠👌👍👍👍
Verified Customer
Altadena, CA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Suburban
Art and his staff are friendly and honest about the work that needs to be done to your vehicle.
Verified Customer
Pasadena, CA
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Fantastic work
Amazing
KM
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Kim M.
Pasadena, CA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
9
2017 Honda Pilot Service at 75,000 Miles
There are of course, several things to consider when taking a car in for service: timing, availability, customer service, pricing transparency and care for the automobile. All of these items were accomplished at Spence & Frye. Art Olivares answered all of my questions and made sure my vehicle was ready for pick up as requested. After receiving my vehicle, the service that was performed was a noticeable improvement.
Verified Customer
Pasadena, CA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Cooling system refresh
Except radiator, refreshed cooling system with quality parts and received 24 months/24K miles warranty. Fair price for seasoned knowledge, great service and quality parts. Good business arrangement. Trustworthy!
MH
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Mark H.
Altadena, CA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Oil change
Service is always the best down in a timely manner. Prices are good and everything is checked for your safety why use any other shop!
Displaying Review 1 - 15 of 533 in total
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