Our Stamford Hyundai Service Team has earned the #1 Rating in Customer Service Satisfaction since January 2012.Our Stamford Hyundai Service Team has earned the #1 Rating in Customer Service Satisfaction since January 2012.
Poor business practices… I would avoid Stamford Hyundai. Even a shady used car dealer puts in more effort.
Poor business practices… I would avoid Stamford Hyundai. Even a shady used car dealer puts in more effort.
The story:
I initially reached out to Stamford Hyundai, because they had the exact used Infiniti I was looking for.
I spoke with a sales person Evan numerous times over a 4 day period. I explained that I lived pretty far (1.5 hours away), and I needed as much info as possible on the car. Evan told me the car was in great shape, and had no excessive wear.
The day prior to making the trip; he put me in touch with Kevin (sales manager) to negotiate a warranty in the price of the car.
Kevin upsold the car, and explained how “aggressively priced” the vehicle was (being a one owner with a clean history). Basically a typical sales manager routine, and said that was the best he could do.
I left the conversation by telling Kevin that I would take the trip the following day to look at the car, and potentially purchase on the spot.
Fast forward to the following day…
I drove out to CT (took me over 2 hours with traffic). A sales person pulls the car around for me to look at. I was beyond SHOCKED when I looked at the car.
- The car looked like it was used for off-roading. There was dirt/mud on the inside and outside (interior being the most dirty).
- The front bumper clips were out of place
- The engine valves had a tapping sound (definitely more the others that I had already looked at prior).
- There was a noticeable gash on the lower portion of the rear bumper
The car wasn’t detailed or clean at all. ZERO effort!!
It was so nasty, I wouldn’t even get in the car (wish I had taken pictures).
I couldn’t believe that a professional car dealership didn’t bother to detail the car prior to listing. THEY EVEN HAVE A CARWASH DIRECTLY NEXT DOOR!
To make matters even worse, the salesperson lied about how long they had the car. He said that the car was “just brought in a week prior, and they didn’t have a chance to clean after the shop finished with it”. Meanwhile, a previous sales person said they had that car for over three weeks.
I spent 5 minutes (at most) looking at the car, hopped in my truck, and left. I was so frustrated that I didn’t even ask to speak with Kevin
So to put into perspective..
- I drove slightly over 3.5 hours round trip, and spent 5 minutes looking at the vehicle.
- The condition of the car was misrepresented.
I want reimbursement for my gas, tolls, and time. I’m filing a better business bureau complaint.
I even called Kevin on my way home, and he didn’t bother to call me back.
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The story:
I initially reached out to Stamford Hyundai, because they had the exact used Infiniti I was looking for.
I spoke with a sales person Evan numerous times over a 4 day period. I explained that I lived pretty far (1.5 hours away), and I needed as much info as possible on the car. Evan told me the car was in great shape, and had no excessive wear.
The day prior to making the trip; he put me in touch with Kevin (sales manager) to negotiate a warranty in the price of the car.
Kevin upsold the car, and explained how “aggressively priced” the vehicle was (being a one owner with a clean history). Basically a typical sales manager routine, and said that was the best he could do.
I left the conversation by telling Kevin that I would take the trip the following day to look at the car, and potentially purchase on the spot.
Fast forward to the following day…
I drove out to CT (took me over 2 hours with traffic). A sales person pulls the car around for me to look at. I was beyond SHOCKED when I looked at the car.
- The car looked like it was used for off-roading. There was dirt/mud on the inside and outside (interior being the most dirty).
- The front bumper clips were out of place
- The engine valves had a tapping sound (definitely more the others that I had already looked at prior).
- There was a noticeable gash on the lower portion of the rear bumper
The car wasn’t detailed or clean at all. ZERO effort!!
It was so nasty, I wouldn’t even get in the car (wish I had taken pictures).
I couldn’t believe that a professional car dealership didn’t bother to detail the car prior to listing. THEY EVEN HAVE A CARWASH DIRECTLY NEXT DOOR!
To make matters even worse, the salesperson lied about how long they had the car. He said that the car was “just brought in a week prior, and they didn’t have a chance to clean after the shop finished with it”. Meanwhile, a previous sales person said they had that car for over three weeks.
I spent 5 minutes (at most) looking at the car, hopped in my truck, and left. I was so frustrated that I didn’t even ask to speak with Kevin
So to put into perspective..
- I drove slightly over 3.5 hours round trip, and spent 5 minutes looking at the vehicle.
- The condition of the car was misrepresented.
I want reimbursement for my gas, tolls, and time. I’m filing a better business bureau complaint.
I even called Kevin on my way home, and he didn’t bother to call me back.