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Stephens Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(581 Reviews)
92
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviewsâ„¢

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScoresâ„¢
-
ReScoreâ„¢ Average
92
Net Promoter Score ®

Business Details

About

Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Clive, Grimes, Johnston, Urbandale, West Des Moines, and Windsor Heights. ...more

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(515) 278-9994
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
5320 Nw Beaver Dr Johnston, IA 50131-1334
Get Directions
Stephens Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(581 Reviews)
Write a Review
Recent Reviews
SG
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STEVE G.
Johnston, IA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Thorough and capable
My truck was recently at Stephens Automotive because it was showing some concerning symptoms. The team at Stephens Automotive diagnosed the problems and repaired them, all the while keeping me updated on what they were finding and approximate costs to repair.
BT
Bruce T.
Urbandale, IA
Chrysler Pacifica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
Category: Service
Bruce said they were pleasant, easy to talk to, did what they said they would do, offered them a loaner vehicle, and his vehicle is running better than before.
Recommended
DB
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DON B.
Polk City, IA
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Just a great team to service your vehicle
Very professional company
DP
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DALLAS P.
Johnston, IA
INFINITI FX35
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Oil chant and service
Everything went the way they said.
BG
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BARBRA G.
Johnston, IA
Audi A5 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
8
Quick, efficient service for a regular check up
I called on a Wednesday for a 30,000 mile check up on my Audi SUV. They brought it in on Friday and even added on an alignment when it was found that was needed. We got the car back before the end of the day. Friendly, efficient service.
KL
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KATHERINE L.
Des Moines, IA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Wonderful
It's wonderful having trustworthy and professional car mechanics. Their work is always excellent. They stay on top of needed maintenance. They listen to my concerns and answer all questions.
BF
Brett F.
Pleasant Hill, IA
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
Category: Service
Brett said brought the vehicle in due to issues, it wouldn't turn over. They couldn't get the vehicle to replicate issues, kept it 3 days, they gave him a loaner, and it seems to be functioning normally.
Recommended
DM
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DOUG M.
Johnston, IA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Great place to take your car
Always do a good job and are very easy to work with.
JB
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JILL B.
Woodward, IA
Ram ProMaster Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
OVER THE TOP SERVICE!
As usual, we received top notch service from Jim, Debbie, Jeff, and their outstanding crew. We service all of our family vehicles and three business trucks with Stephen's. They keep our vehicles running safely and efficiently. Two thumbs up!
LA
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LEE A.
Urbandale, IA
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
B service on MB ml350
😀 good work
KL
KENNETH L.
Johnston, IA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Great Honest Auto Repair Shop
Stephen’s has been servicing my BMW since 2021. They have always been honest and fair in dealing with my car’s needs. Moving out of state and will miss their family friendly shop.
Verified Customer
Waukee, IA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Brakes wheel hub assembly and tires
Done quick and convenient. Offered a loaner ride for the couple days they had it. Car has never ridden better. Oh and the snap finance made thinks so much easier than expected
JI
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JEFF I.
Johnston, IA
Volkswagen CC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Always helpful
Jeff and the staff are always helpful and honest with us no matter the issue. Stephens has done repairs , used car checks, and everything in between for us. They are always wonderful.
SS
Sara S.
Iowa
Audi A3 Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Sara said they're honest.
Recommended
BM
Brian M.
Des Moines, IA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Brian said they treated him pretty well. Overall he was very satisfied, mostly from the communication with Jeff.
Recommended
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