Been to the shop a few times but wont be back.
Had to get some work redone, it was under the 1 year warranty. I called at 1:30 next day to see if the car was done. I was told it was. I went and picked up my spouse early from work so we could scoop up the car, went to the shop and was told the car needed some more serious work. Donald the owner put a scare in to my spouse that she could die if we didn't get it done. When I asked how much this would run, an estimate appeared within 60 seconds. It was already printed out before hand but when I spoke to Donald a few hours later the car was supposed to already have been done so i never received a call back telling me the car actually wasn't done and could use some more work. So now my spouse loses work time, we have to pay extra for the rental car and I'm faced with a choice of spending another $1050 on repairs to a car worth about $1500. I mull it over for a day, price out the parts and they are $150 cheaper if I pick them up from autozone myself.
I go back and ask Donald if he can give me a break on the $500 in labor he's charging since his labor rate has gone up from $50 last year to $68 10 months later. He gets offended and asks me "if I want to pay his rent" and "if I "expect my mechanic to work for free?" I was taken aback by that. No I don't expect someone to work for free but I'm 100% sure there is some wiggle room on $500 in labor, especially to a repeat customer. So since he is unwavering on the $500 in labor, and is rude to me I pay the current bill of $50 for some diagnostic charge and go to start my car.
The car wont start, the battery is 2 months old. I jump it myself (as the owner Donald says to me in a snottily tone " good luck with that" and then when i start it he says "your tire is shaking") and i plan on coming back with my significant other later and want to make sure it runs. So we come back later in the day and its dead again.
I jump the car again and we leave.
I would never usually fill out a review like this but since this link was sent to me by this shop, here is my review.
I will not be recommending this shop to anymore of my friends and was completely insulted when asking for a break on the labor (which has gone up about 35% in 9 or 10 months, then having the owner asking me if I wanted to pay his rent, then throwing a scare in to my SO that she could die if she drives the car without getting the work done and the kicker was when the car now wont even start.
Not Recommended
Donald B. from Steve Os Automotive responded on 09/19/2011 07:38 AM
Brian, as a return customer i was absolutely affording you the best price possible on automotive repair, and when you ask me honestly if the major repairs needed on the front steering and suspension parts for your car are critical for mainting control of your vehicle, i would state yes, yes, yes, a thousand times so again and again. As for the battery issue, I asked you if you would like for me to check that out for you and your response is that it is a brand new battery, and that you had this.... of course my response is going to be good luck with that, what would you rather me tell you? As for reducing my already low labor rate to accomodate the fact that you do not properly maintain your vehicle, I can only say to you that I have a definate cost of doing business, and I HAVE to charge that much for labor or I wont be able to keep my doors open, hence the reason for asking you if you would like to pay the rent? If I give away the labor to repair your car, how do I pay the rent? I do wish you good luck in the future with all your automotive repair needs.
Donald Boyer
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Had to get some work redone, it was under the 1 year warranty. I called at 1:30 next day to see if the car was done. I was told it was. I went and picked up my spouse early from work so we could scoop up the car, went to the shop and was told the car needed some more serious work. Donald the owner put a scare in to my spouse that she could die if we didn't get it done. When I asked how much this would run, an estimate appeared within 60 seconds. It was already printed out before hand but when I spoke to Donald a few hours later the car was supposed to already have been done so i never received a call back telling me the car actually wasn't done and could use some more work. So now my spouse loses work time, we have to pay extra for the rental car and I'm faced with a choice of spending another $1050 on repairs to a car worth about $1500. I mull it over for a day, price out the parts and they are $150 cheaper if I pick them up from autozone myself.
I go back and ask Donald if he can give me a break on the $500 in labor he's charging since his labor rate has gone up from $50 last year to $68 10 months later. He gets offended and asks me "if I want to pay his rent" and "if I "expect my mechanic to work for free?" I was taken aback by that. No I don't expect someone to work for free but I'm 100% sure there is some wiggle room on $500 in labor, especially to a repeat customer. So since he is unwavering on the $500 in labor, and is rude to me I pay the current bill of $50 for some diagnostic charge and go to start my car.
The car wont start, the battery is 2 months old. I jump it myself (as the owner Donald says to me in a snottily tone " good luck with that" and then when i start it he says "your tire is shaking") and i plan on coming back with my significant other later and want to make sure it runs. So we come back later in the day and its dead again.
I jump the car again and we leave.
I would never usually fill out a review like this but since this link was sent to me by this shop, here is my review.
I will not be recommending this shop to anymore of my friends and was completely insulted when asking for a break on the labor (which has gone up about 35% in 9 or 10 months, then having the owner asking me if I wanted to pay his rent, then throwing a scare in to my SO that she could die if she drives the car without getting the work done and the kicker was when the car now wont even start.