First time needing repairs and as I’ve always done service with sub of Portland where I bought my vehicle I expected better from the collision repair team. Poor communication, repair completion changed multiple times, excuses on each expected date of completion, no updates unless I called myself and now my vehicle smells like a hot engine leaking fluids every time it’s running, inside my vehicle.

Sabra B. from Subaru Of Portland responded on 12/17/2025 09:33 AM

We appreciate your feedback and sincerely apologize for the experience you encountered during your recent service with our collision repair team. It is concerning to hear about the communication issues and the multiple changes regarding the completion of your repairs. Ensuring that our customers are informed throughout the process is a priority for us. Your description of the ongoing issues with your vehicle after repairs is equally troubling, and we recognize the importance of addressing such matters promptly. We encourage you to reach out to our team so we can investigate and resolve these issues as swiftly as possible. Thank you for bringing this to our attention; your experience is important to us, and we are committed to making it right. 🚗💔🔧

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