Our comprehensive service department at Suntrup Hyundai has excellent technicians that can keep you safe and on the road.Our comprehensive service department at Suntrup Hyundai has excellent technicians that can keep you safe and on the road.
I recently(09/28/2024 @ 9:10am) walked in to purchase and look at a 2024 Elantra n I spoke otp with my sales man David at first when I came in I was met with a different sales man (tj) he was extremely nice, transparent and friendly honestly the nicest salesman I’ve dealt with to date, we went on a test drive and I loved the car so I put a 500$ hold fee so I can secure the car I had to be at work and had to leave, me and my older brother come in the next day with 10k in our pockets ready to purchase said vehicle, when I asked my salesman to see if they could price match a car I seen online it was about (1200$) off I expected some push back and maybe a smaller discount, but what I received was the sales manger (Bobby Schliesser) approaching aggressively Almost shouting at me that we had a deal and “I thought you were a man of your word” so i replied with “ I get that we had a deal and I still want to make one but I found a better price on the same spec car” he proceeded to banter me aggressively, when I tried to reply he just stormed off into his shared office with Mike Schrieber, I followed and asked to get my 500$ back beacuse at that point even if they offered the car for absolutely free I wouldn’t do business with that dealer, Bobby Schliesser processed to be aggressive with 0 de-escalation skills then says “ I don’t have your money I’ll process your return when I want” so I said you’ll be hearing from my lawyer, then Mike Schrieber proceed to start yelling at me mind you I haven’t said a single word to him this entire time he shoved himself into a situation he had nothing to do with and gets aggressive he walked from behind his desk and got physically close to me yelling that’ll he’ll call the cops and threatening to “beat my ass” I simply replied to him with “step outside” he does and gets in my face yelling all kinds of insults now mind you I am a 25 year old man and I showed more professionalism and patience than a 50 something year old man that also happens to be one of the dealerships upper management, it was to the point my salesman was trying to hold him back. This not only cost mr craig Suntrup a customer but also a local business owner that will spread the word.
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