The service on my tire change was good but they dug through my glove box and stole my $50 vape mod make sure to check your stuff when you get back in your car.
RF
Robert F.
Tulsa, OK
11/02/2021
0
Bad technicians, no accountability
Do not go to the shop on 81st and Yale. They lack good technicians and accountability for bad service. I had brakes serviced on my vehicle. Total service was around $1,100 prior to my daughter going to school in St Louis. In St Louis a couple of months later my daughter went to Sam’s to get new tires. Sam’s could not get the lug nuts off without breaking the studs, so they turned her away. She went to a tire shop called Dobbs. Dobbs had to break the studs and charged 3 hours of labor. Roughly $400. I called Tate Boys to inform them of the situation, but my daughter also complained of the brakes continuing to squeal loudly ever since having the break done at Tate Boys. The manager said he would call me back. In the meantime, I had the Subaru dealership perform a multipoint inspection on the car to see what else may be wrong or not performed. They found that the brake flush had not been changed and an additional stud broke. I went to the Tate Boys and the manager was not working that day. Instead workers at the shop pleaded their case that the brake fluid would have been changed simply because it is listed on the ticket and that Dobbs should not have charged me so much for the broken studs. I eventually had to level with them that it wasn't simply about the money it was also because my daughter is 6 hours away from home driving a vehicle, they made unsafe to drive. I expressed that if she had a flat tire that tire simply could not have been changed due to the service they performed on the vehicle, but that the money is just what is fair and equitable. However, they would have the manager call me the next day. He did not call me, so I called the shop again the day after. The manager said he would reimburse me for the brake fluid even though he remained adamant that it was performed, and he continued to express his doubt that his technician did anything wrong. At this point between Sam’s not being able to remove the lug nuts from the studs, Dobbs having to break the studs and bill me for 3 hours of service and the Subaru dealership telling me that based on the coffee color of the brake fluid no way it had been flushed and an additional stud broke from just doing the inspection. Yet, the manager tried to convince me that his technicians did everything right and the other 3 service shops that are wrong. He said he would refund the Brake Flush, the charges from Dobbs, and the additional stud that broke at the Subaru dealership. That was over a week ago and I still have not been refunded. He expressed that if there was a reason why they could not do the refund immediately back to the credit card that he would call me back. He has not called me back. While all I have requested was reimbursement for the additional out of pocket expenses of roughly $400 which is less the $1100 ticket; based on the fact that the car became unsafe due to their work, based on the fact that they did not perform the brake flush and based on the fact that after doing a full brake service the brakes squeal when braking they really should refund their charges more so than the additional expenses I occurred due to their faulty service.
DC
Daniel C.
Chelsea, OK
03/09/2021
Much linger waits than prescribed.
I’ve been bringing my cars here for years and had always been happy with the service. The last several times however the service has taken hours longer than what they told me. The length of the wait is unimportant, I just need to plan things out and waiting for two hours after the time I was told makes me unhappy. Bottom line is I cannot rely on their word anymore and neither can you. Even as I sit here waiting the good folks at the front desk are telling people their wait will be as long as the time they told me, except there are twice as many cars in front of them that were in front of me. They should start telling their customers the truth, instead of telling them what they think they want to hear. Honesty and reliability is why I came here for so many years and the lack thereof is why I’m leaving.
Not Recommended
GX
Gaoly X.
Eau Claire, WI
07/27/2020
Awesome service!!
First time experience here as my cousin recommended me here to fix my flat tire. From the moment I got in to the moment I got out was warm, welcoming, and exemplary service! I got a free service patch from a nail in my tire too! How awesome is that?! The service was outstanding and I saw them treat the many customers they had there the same from the waiting period I had there. Great work guys!
Recommended
BJ
B J.
Owasso, OK
07/03/2020
4 hour wait for tire rotation
Been using Tate for many years. Lately they are just too busy; wait times too long; I called ahead to check times for a simple tire rotation; when I got there within an hour, it changed to a 4 hour wait. The front guys over-schedule the mechanics in the back. Your new business model must be profitable but my time is money, too! I'd like to be able to make an appointment so I can expect a reasonable wait time.
Not Recommended
MD
Margaret D.
Owasso, OK
04/23/2020
Thanks Nick
I want to say that I have never been to a friendlier tire place. Everyone was so nice and kind. Nick was super! I couldn't have asked for a more professional and kind person to help me! I will definitely be back if/when a problem arises.
Recommended
SB
Susan B.
Owasso, OK
02/14/2020
Thanks Nick in Owasso!!
I came up there today on a work break for a new tire. They couldn't do it in that short time (full lobby of customers), but Nick took the old tire, and had a new tire ready to install when I got off work. His wonderful attitude, and great customer service made having a flat tire a whole lot less stressful. Thanks Nick!!
Recommended
NE
Nancy E.
Owasso, OK
06/25/2019
Not a Legitimate Company
Bought tires paid $800. Told the sales person I didn't want Firestone. Spoke to him a long time. He kept pushing Firestone. I and my wife told him no.
We got home and the Firestone tires were on the car. Complained, but was ignored. Go up the street to Discount tires or you can have a bad experience.
Not Recommended
RB
Ray B.
Owasso, OK
02/19/2019
Great service
I had my tpms service warning come on and felt like I had a low tire.Was on way to a doctor's appointment and I did not tell them this.They took my vehicle in checked the tires and found the defective tpms and replaced it .I was in and out in about hour and half.Was able to make doctor's appt. without having to reschedule.I cannot walk and have to use a scooter.They helped me in and out of my vehicle and aided me in loading my scooter.Very good service.
Recommended
MS
Michael S.
Oologah, OK
11/26/2018
Not the place it use to be
This use to back a great place with excellent service. NOT any more. It use to be, if you needed and oil change and tire rotation you could wait and you’d be in & out the door in 30 to 45 minutes tops. My wife is there right now and she finally got a friend to come and save her because she’s been there 1hr & 20 min. & her van still hasn’t been pulled into the garage. Last month I had an oil change and it took over to hours to get back out the door. Service use to be everything to Tate boys but now they don’t care how long you gotta wait.
Not Recommended
RD
Richi D.
Fort Smith, AR
09/26/2018
Best Customer Service
I live in Arkansas and got into some tire trouble in Owasso and needed help. The closest place was Tate Brothers so I took a chance. I picked the right place! Best customer service ever? Friendly, and fast I have bragged on my experience to many. Scary being a lady and being where u know nobody or where to go but wonderful when u hit the jackpot on a chance. Wish we had a Tate Brothers in Fort Smith Ar. Thanks for taking awesome care of me.
Recommended
PS
Paul S.
Owasso, OK
09/20/2018
Slow leak tire repair
My daughter kept having a low tire pressure indication for past couple weeks. So yesterday we stopped in a tate brothers in Owasso. The service rep was quick, professional and got the car right in. They found a bead seal on tire was the issue. The fixed it quickly, and they didn't charge me!! How awesome is that!! So I know where I will be buy my tires from, as well as having my car serviced. Great job Tate brothers!!
Recommended
RM
Rachel M.
Owasso, OK
09/08/2018
Customer Service
I’ve always had the best service at Tate Boys in Owasso. The guys at the front are super helpful and always professional.
Recommended
MS
Matt S.
Collinsville, OK
04/17/2018
Multiple vehicles
I have been taking between 5 and 6 vehicles to the Owasso location for years. Spent several thousand dollars, and have always received the best service. Everyone knows us and always welcomes us. I can say that I can't trust anyone else to service my vehicles. Keep up the great work.
Recommended
AW
Amy W.
Parsons, KS
10/18/2017
We were wowed!
Upon landing at the Tulsa airport from a return business/leisure trip we found a flat tire on our car. Owasso is on our way home & we remembered seeing Tate Brothers previously. This place is BUSY! But, they took care of us in an hour & we were back on the road to home (in Kansas). When my husband went to pay for the service they told him there was NO charge since he was a veteran. Wow! That has never happened to my husband & we are very thankful! Thank you for taking care of those who serve.
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