We are a family owned and operated business in Tucson, Arizona specializing in suspension and automotive repair. We are a family owned and operated business in Tucson, Arizona specializing in suspension and automotive repair.
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Verified Customer
Verified Customer
A bolt that had walled out thread holes. We got into it, I told him to just put the new gasket on, put it back together. I would come get it, they said no problem. It would be ready at 5:30. I got there shortly after 5:30. It was not ready They were still trying to do the alignment that they told me was already done, and they were going to tune a few things up next thing I know they're in their grinding and cutting, go to ask what's going on.
Come to find out, they put the new rack and pinion arms in stocklink when they knew the truck had a lift.should have measured the old parts before putting the new parts in the mechanics explained it to me, so they knew it needs it. Done. Why they put it together before doing? It is beyond me, so then things escalate more. They send a mechanic out to talk to me when he starts speaking. I smell alcohol, so I say something. Then I say, Hey, your eyes are red as hell too. Looks like you've been smoking weed. All day. Then he disappeared into the back. So I got into it with management, the management said, oh it's after hours we're closed, so it's okay. I said no I don't think so I don't want them touching my truck and I believe osha would disagree with somebody smelling like alcohol?Being okay to be in the shop then the manager tells me, okay. We'll get you out of here. You can just pay for parts, no labor I go in to go over the bill, then they're like, oh, we need something to pay the mechanics, so we argue for a minute and I agreed to give them 25% of labor then 2 hours later, they finally get the truck. Alignment done.We got out of there roughly 7:15ish pm got home, inspected the truck. The next day found they had destroyed both rack and pinion. Connecting arms blew out the rubber boat, so there was raw knuckles. Hanging out, then they blew out the sway bar end links, so there was raw knuckles hanging out one of the brand new boots from the rack and pinion was just crammed in there like they didn't even give a s*** And they charged me for the exhaust gasket, but they never even touched it. You can see on the pics. The rust has never even been disturbed on the exhaust bolts. Then when they sent me the information on the wallered out bolt hole in the head.
The desk guy at the shop sent me a text saying. The only real way to fix it correctly is to purchase a new head. Wow, talk about a bunch of scammers. There's plenty of other ways to get that fixed on the truck, you could tap the holes, you could you could put a healy coil, you could weld it in and retapp it seems that these are a bunch of young unexperienced mechanics, just because it's not one of their $100000. Show trucks doesn't mean we want you to tear our stuff up. Have some respect.
I had contacted them via phone calls and emails.
The owners of the shop do not respond back seems if there was this big of an issue with your shop, you'd get hold of the customer right away, but I guess that's what happens when you have an inexperienced management and inexpension experience the mechanics. And owners that don't really care about the customer's vehicle. just making cash off them i'll be handing it over to the state's general attorney and the better business bureau Since they don't wanna play nice