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SureCritic / Auto Repair / The Car Place
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The Car Place

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(170 Reviews)
60
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Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
60
Net Promoter Score ®

Business Details

Categories
Auto Repair, Car Maintenance, Used Car Dealer
Contact
(574) 259-2378
Closed
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
51465 Bittersweet Rd Granger, IN 46530
Get Directions
The Car Place's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(170 Reviews)
Write a Review
Recent Reviews
MS
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Mike S.
Granger, IN
GMC Canyon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
10
R & R all 4 ball joints, one axle seal, new rear brakes, and a front end alignment.
The job took a little long on time. This was due to waiting on the warranty inspector, and also losing their best tech due to illness. The job was done well, and I’m satisfied with the quality of the repairs. Well done.
Michael W., owner from The Car Place responded on 11/03/2021 10:19 AM

Thanks Mike, we appreciate your business!

Michael Weaver
Owner
574 259 2378
MT
Melissa T.
South Bend, IN
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
8
Great, Knowledgeable Service
Mike was very friendly and to the point. Explained things well and was quick to communicate. He came to me as a recommendation to work on my Jeep and I would definitely recommend him as well.
Michael W., owner from The Car Place responded on 10/13/2021 10:17 AM

Thank You, we appreciate your business!

Michael Weaver
Owner
574 259 2378
JC
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John C.
Granger, IN
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customerVerified Customer
10
Quick fix
Had a check engine light on a car that needed to be looked at right away. Mike and team diagnosed it right away, got it fixed and had my sons car back on the road in time to head back to college.
Michael W., owner from The Car Place responded on 10/09/2021 07:49 AM

Thanks John, we appreciate your business!

Michael Weaver
Owner
574 259 2378
Verified Customer
Mishawaka, IN
Chevrolet Silverado 1500
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2021
verified customerVerified Customer
8
Reliable
The Car Place keeps me rolling. My truck is an older everyday driver. The fixes I need are diverse. I leave the Car Place in Granger with no worries.
Michael W., owner from The Car Place responded on 10/08/2021 06:53 AM

Thanks, we appreciate your business!

Michael Weaver
Owner
574 259 2378
SR
Scott R.
Mishawaka, IN
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Exceptional service
Appreciated the fact they were not out for my money. Gave me different routes to go and with my budget. Definitely will go back
Michael W., owner from The Car Place responded on 09/16/2021 01:57 PM

Thanks Scott, we appreciate your business!

Michael Weaver
Owner
574 259 2378
JA
Joe A.
Niles, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Drives great.
Took it in for alignment and adjusting suspension after I installed some new parts. It has never driven as good as it does now. Michael and his guys did a fantastic job. No one does it better. If you think your lifted Jeep drives hood now, let Michael work his magic, you wont be disappointed.
Michael W., owner from The Car Place responded on 09/16/2021 01:56 PM

Outstanding!  Thanks Joe, we appreciate your business and kind words!

Michael Weaver
Owner
574 259 2378
Verified Customer
Granger, IN
Lexus LS 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
verified customerVerified Customer
9
Peace of mind
Thought I had a problem! Turns out I may have overreacted to an issue. No problem exists!
Michael W., owner from The Car Place responded on 09/06/2021 08:41 AM

Glad to double check and clear it up, thanks for your business!

Michael Weaver
Owner
574 259 2378
PF
Paul F.
Granger, IN
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Very Honest place for work on your car
You will be satisfied with what you get done
Michael W., owner from The Car Place responded on 09/16/2021 01:59 PM

Thanks Paul, we appreciate your business!

Michael Weaver
Owner
574 259 2378
BW
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Brittany W.
Goshen, IN
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customerVerified Customer
10
Extremely satisfied with our service.
I would definitely recommend their service to friends and family. They got my Jeep in and out very quickly and were very detailed/informative with what needed done.
Michael W., owner from The Car Place responded on 08/14/2021 07:29 AM

Thanks Brittany, we appreciate your business and kind words!  Hope your trip was epic

Michael Weaver
Owner
574 259 2378
BB
Bob B.
Middlebury, IN
Jeep Patriot
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2021
verified customerVerified Customer
0
Bad experience
I made an appointment and they didn't even look at the car the first day or two. After four days I told him I was going to pick it up. Later that day, Mike diagnosed it, missing important problems and said they couldn't fix it, but still charged me.
Michael W., owner from The Car Place responded on 08/10/2021 06:48 AM

Mr. Berggren, I am sorry you feel you had a bad experience at The Car Place but I am compelled to respond.  We had two unfortunate circumstances with your Patriot, both out of our control: the technician assigned to look at you car went home at lunch time the day you dropped it off (was scheduled to inspect after lunch) with severe pains.  Turned out it was kidney stones and he was oiff Tuesday as well.  We did get to your car on Wednesday, diagnosed with a bad intake air control valve.  The actuator had recently been replaced by someone else (obviously trying to fix this issue).  We confirmed that the valve itself was stuck and that the intake manifold needed to be replaced.  After searching my suppliers it was determined that none offered an aftermarket manifold and it would heve to come from the dealer.  My dealer for Jeep parts searched it for me only to find that the intake was on National backorder.  There were none available, none in the pipeline scheduled to be produced and about 60 on backorder to be fulfilled.
I advised you of the situation, that we provided the diagnosis but could not effect a repair without parts.  You then asked me to put the car together so you could pick it up, not repaired, which we did.
We charged you 1.5 hours for CEL scan, inspection and diagnosis.  A whopping $145.35, even though we had quite a bit more time invested.  Our feedback score has been 4.9 since day one, for good reason.
I feel your negative review was both unreasonable and un-warranted.



Michael Weaver
Owner
574 259 2378
CH
Craig H.
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Trustworthy
You can be confident in there work.
Recommended
Michael W., owner from The Car Place responded on 08/02/2021 08:07 AM

Thanks Craig, we appreciate your business!

Michael Weaver
Owner
574 259 2378
Verified Customer
Granger, IN
Lexus LS 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021
verified customerVerified Customer
Simple chore - great results
I cannot be more pleased with the attention to my problems
Recommended
Michael W., owner from The Car Place responded on 07/25/2021 10:43 AM

Thank You, we apprerciate your business!

Michael Weaver
Owner
574 259 2378
Verified Customer
Granger, IN
Lexus RX 350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
verified customerVerified Customer
Willingness to help
After multiple visits, work has been satisfactory consistently.
Recommended
Michael W., owner from The Car Place responded on 07/08/2021 06:21 PM

Thanks, we appreciate your business!

Michael Weaver
Owner
574 259 2378
RB
Ryan B.
Osceola, IN
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customerVerified Customer
Takes the guess work out of fixing
Great place fast and knows what he's doing
Recommended
Michael W., owner from The Car Place responded on 07/07/2021 01:14 PM

Thanks Ryan, we appreciate your business!

Michael Weaver
Owner
574 259 2378
DS
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Dale S.
South Bend, IN
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customerVerified Customer
Willys Tire Replacement
Great service with honest prices and options given highly recommend
Recommended
Michael W., owner from The Car Place responded on 07/04/2021 07:12 AM

Thanks Dale, we appreciate your business!

Michael Weaver
Owner
574 259 2378
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