The Mechanics Tire and Auto is a locally owned and operated, full-service automotive repair and maintenance facility. We pride ourselves on our family environment and great customer service. Whether you need new tires, brakes, an oil change, or something else, come see us today! The Mechanics Tire and Auto is a locally owned and operated, full-service automotive repair and maintenance facility. We pride ourselves on our family environment and great customer service. Whether you need new tires, brakes, an oil change, or something else, come see us today!
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When I came to pick up the car the next day, to my surprise the doors were left UNLOCKED and I checked to see if my cash was still there but it was gone. They did the exact opposite of what I asked. ALL 4 DOORS were left unlocked! I checked the receipt left in the vehicle and it shows that the cash was not applied toward the final balance (see photos).
I called Jack on Monday, July 15th and asked why my cash was missing even though he stated that they would not touch it. He said that he remembered discussing this when I called him the first time and he would check the cameras and get back to me. Never heard back so I called Jack again on Thursday the 18th and he said he was unable to see anything on the cameras because of where the car was located in the bay. He stated he would look again and call me back on the 19th before 5pm. Never received a call back.
At the very least I shouldn't have to keep calling them inquiring about the status of repairs and stolen money. They clearly do not care about providing the best customer service. Kept my car over a month to fix it, and provided no updates unless I called them, and in the end only to have my cash stolen was the final straw. AVOID Mechanics Tire and Auto. Find a TRUSTWORTHY customer-oriented repair shop that respects customer’s time and property instead.