Thomas Hyundai in Cumberland, MD. is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance. Thomas Hyundai in Cumberland, MD. is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance.
Thank very much. We also appreciate Teresa's hard work and dedication. She is certainty is a team leader in the service department. I will pass on your kind remakes.
Thanks for you continued support.
Thank you for servicing with Thomas Hyundai. We do appreciate it and are glad you had a good experience.
Thank you
Keith RoachThank you for servicing with Thomas Hyundai. We do appreciate your business. Wishing you and yours a Merry Christmas and a Happy New Year.
Keith RoachI do apologize for the experience you had the last time you. I want to assure you that is not how we do business.
Shawn was an asset in many ways. He certainly will be hard to replace. We are currently training a new member, however it takes time.
As I am sure you are aware, vehicles and parts are hard to acquire right now. Unfortunately this affects our business in many different areas. Both in receiving parts and in having service loaners available.
It does appear from your advisor and technician you were scheduled in the main shop. I am not sure why they did not know you were coming. I will check into that.
If I can can be of more assistance please email me kroach@buythomas.com.
Thanks you
Hey me vent! I'm still reviewing account to make sure people are taking are care of hope everything is okay! If you ever need anything just let me know even though I know longer work for Thomas. Hope you had a good holiday . My phone number is (301) 697-3964
Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service
Hey there. I know I don't still work here but I can still try and help if I can my number is (301) 697-3964 hope you had a good thanksgiving
Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service
Good Afternoon!
Thank you for taking the time to give some feedback. I do apologize about your bad experience! With the Pandemic, everyone is short staffed but we are trying our best to try and help everyone we can. I'm glad we were able to get your vehicle back on the road safe. If there is anything else we can help with, just let us know. Have a good day!
Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service
Good Afternoon,
Thank you for taking the time to leave us some feedback, we appreciate it! I'm pleased your visit went well. If there is anything else we can help with, just let us know. Thank you for servicing with Thomas in Cumberland. Have a great day! :)
Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service
Hey there,
I just reviewed your feedback and i apologize your experience was bad. I will review everything and reaching out to you soon to speak about it. Have a good day! Talk to you soon.
Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service
Good Morning!
Thank you for taking the time to give us some feedback. We appreciate it! I'm pleased your visit went well. If there is anything else we can help with, just let us know. Have a good day! :)
Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service
My Hyundai Santa Fe that is less than 2 months old and has 8000 miles on it had to be towed to Thomas of Cumberland. Thomas evaluated the vehicle and advised the radiator had a pinhole leak in the radiator that was caused from outside influence. There is no damage to the grill, the underneath of the vehicle or anywhere for that matter. Apparently the vehicle is so poorly designed that normal driving can cause a puncture in the radiator. Thomas was willing to do nothing to help me, other than to be condescending towards me and to try to charge me nearly $1400 for a repair. I did not purchase the vehicle at Thomas or I am sure this would have been handled differently. Unfortunately, Hyundai would only tow it to the closest dealership and not where I bought it from. Do not buy Hyunda and at all costs, do not deal with Thomas Hyundai