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Tidwell Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(668 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
1.0
ReScore Average
86
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Plano, TX, you’ve found us. Here at Tidwell Auto Service we work hard to earn your trust and loyalty. We know how important it is to find a Plano car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined
If you’re looking for auto repair in Plano, TX, you’ve found us. Here at Tidwell Auto Service we work hard to earn your trust and loyalty. We know how important it is to find a Plano car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Plano, we are totally confident that Tidwell Auto Service is the best option in town!
...more

Categories
Auto Repair, Car Maintenance, European Auto Repair
Contact
(972) 612-1963

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3283 Independence Pkwy Plano, TX 75075-9145
Tidwell Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(668 Reviews)

BM
BRYAN M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Quick, friendly, done right.
We emailed Tidwell on a Sunday afternoon, hoping to drop off Monday morning. They replied and took us in at 8am. They called us back at 9:30 to tell us they were done! Better and much much cheaper than the dealer. Our experience was so refreshing!
Troy T., Owner from Tidwell Auto Service responded on 05/18/2025 07:12 AM

We're glad to hear you had a refreshing experience with us! It sounds like we managed to work some speed magic on your vehicle. Who knew a Sunday email could kick off such a speedy repair on a Monday? And being better and cheaper than the dealer? Well, that just warms our hearts more than a freshly brewed cup of coffee. We appreciate your business and look forward to keeping your ride happy and healthy!

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

SN
SK N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Oil Change and inspection
Quick service and reasonable prices
Troy T., Owner from Tidwell Auto Service responded on 05/16/2025 11:36 AM

We’re delighted to hear that you found our service to be quick and prices reasonable! It sounds like we hit the sweet spot of efficiency and affordability—like finding a dollar in last year’s winter coat. We appreciate your business and look forward to keeping your vehicle running smoothly.


GM
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GLEN M.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
8
Great service
Great service
Troy T., Owner from Tidwell Auto Service responded on 05/12/2025 05:24 AM

We appreciate you taking the time to share your experience with us. “Great service” is music to our ears! Our team works hard to keep your vehicle running smoothly, and it’s fantastic to know we hit the mark. Safe travels ahead!

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

CN
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CHRIS & JENNIFER N.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Our family’s go to shop for 15+ years
I maintain a fleet of 4 family vehicles. I can fix most things, but when I get puzzled or too lazy to fix it, I go to Tidwells! The best staff, the best quality and fair price. As long as I live in Plano all auto repair work will be at Tidwells! We thank you!
Troy T., Owner from Tidwell Auto Service responded on 05/09/2025 12:05 PM

It's great to hear that we’ve become your go-to pit stop for your fleet of family vehicles! We totally understand that even the best DIYers sometimes need a second pair of hands—or just a break. Offering stellar quality and fair pricing is our mission, and we're delighted to know it's appreciated. If your vehicles ever need some TLC, we'll be here, ready to tackle any puzzle—no matter how puzzling!


RR
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RICK R.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
verified customerVerified Customer
10
Prompt, competent, friendly, fair price!
Other car shops bring their repair jobs to Tidwell for diagnosis.
Troy T., Owner from Tidwell Auto Service responded on 05/07/2025 09:34 AM

We appreciate your remark on how Tidwell Auto Service is viewed by other car shops! It’s always nice to be recognized as the go-to for diagnostics—although we promise not to let it get to our heads around here. We believe in providing quality service and expertise, and it’s great to hear that others share this sentiment. Excited to keep helping out, one vehicle at a time!


MW
MARY W.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Tidwell Auto Recommendation
Polite people in the office. Work was done promptly. Shuttle service also prompt.
Troy T., Owner from Tidwell Auto Service responded on 05/05/2025 09:34 AM

We're glad to hear you had a positive experience with our team! It sounds like our office staff managed to keep their manners intact while the work was done in a flash—super human feats, if you ask us. And we're always happy when our shuttle service can take you where you need to go without delays. We appreciate your feedback and look forward to keeping your vehicle in tip-top shape!


BC
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Brenda C.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
10
Tidwell review
I have been taking my cars to Tidwell for service for 20 years or more (I'm on my 3rd car with them as well as I can remember) and have had nothing but the best experience with all of them. I wouldn't consider anyone else and hope they continue to be in the neighborhood for the rest of my driving years! Honest, dependable, and reliable service.
Troy T., Owner from Tidwell Auto Service responded on 05/04/2025 09:33 AM

It's wonderful to hear that you've been a loyal part of the Tidwell family for over 20 years! You're practically a walking history of our service. We're glad to know that our honest and dependable approach has kept your cars on the road and your trust in us intact. Here’s hoping we can keep the wheels turning smoothly for all your future vehicles—after all, we can't have you out there driving around in a clunker. Thank you for allowing us to be part of your journey!


AC
Adam C.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
Category: Service
Adam said good service, reasonable prices.
Recommended
Troy T., Owner from Tidwell Auto Service responded on 05/01/2025 08:45 AM

We appreciate you taking the time to share your experience. It's great to hear that you enjoyed our service and found our prices reasonable—after all, we're not running a gourmet restaurant here, just good old-fashioned auto care. Your support means a lot to us!

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Brake work done quickly and professionally.
Our family has had many vehicles serviced at Tidwell's over the past 30 years. Always a satisfactory outcome.
Troy T., Owner from Tidwell Auto Service responded on 04/21/2025 09:33 AM

It’s fantastic to hear that you and your family have trusted Tidwell Auto Service for 30 years! That’s longer than some of our vehicles have been on the road. We’re glad you’ve consistently found satisfactory results. It's our mission to keep you rolling smoothly and safely. Here's to many more years of dependable service and friendly faces!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
AC Recharge
Just a routine recharge. However, timely, professional and reasonably priced made all the difference!
Troy T., Owner from Tidwell Auto Service responded on 04/21/2025 09:33 AM

We appreciate you taking the time to share your experience. It's great to hear that our timely service and professionalism made routine maintenance feel like a breeze. Keeping things reasonably priced is our way of ensuring you get the best value for your buck. If you ever need another recharge or just want to chat about car care, you know where to find us!


JG
JASON G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Been here with several cars. A shop we can trust.
Great service, on time and reasonable prices. A place we can trust.
Troy T., Owner from Tidwell Auto Service responded on 04/14/2025 09:35 AM

We're delighted to hear that you had a great experience with us! Reliable service and reasonable prices are what we aim for, so it sounds like we hit the nail on the head. It's wonderful to know you feel you can trust us—like finding a good mechanic is the automotive version of discovering a hidden gem. We're here to keep you and your vehicle happy on the road!


BN
BRAD N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
A/C compressor and Shock sensor
Very happy with the service I got from these guys. They did a lot of work on my car and completed it all in one day. I have some more work needed that I will be definitely taking them to take care of for me.
Troy T., Owner from Tidwell Auto Service responded on 04/14/2025 09:35 AM

It’s great to hear that you were pleased with our service! We always aim to keep our customers happy while smashing those repair timelines. One day service is kind of our thing—like a superhero cape, but for cars. We look forward to tackling the next round of repairs for you. Just let us know when you're ready, and we'll be on it like grease on a mechanic's wrench!


MS
MARK S.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Consistently good and fair priced service
Just love this place and the crew that works there. They are timely on work performed and very fair priced.
Highly recommend *****
Troy T., Owner from Tidwell Auto Service responded on 04/04/2025 11:52 AM

It’s fantastic to hear that you love our place and our crew! We always aim to keep things running smoothly and fairly priced, just like that perfectly tuned engine we all aspire to. Your recommendation means the world to us, and we're here if you ever need us again. Thanks Mark.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Fast Oil Change
Great service!
Troy T., Owner from Tidwell Auto Service responded on 04/04/2025 08:16 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that our service met your expectations. Our team works hard to make sure our customers leave with their cars in great shape and a smile on their face. We look forward to helping you again when the need arises!

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

AW
AMANDA W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great service!
I have always been pleased with the work and all of the services they have provided! They work efficiently and that is appreciated! Definitely will use them again!
Troy T., Owner from Tidwell Auto Service responded on 03/31/2025 09:33 AM

We truly appreciate your feedback and are glad to hear you've been pleased with our services! Efficient work is our middle name—well, maybe not literally, but you get the point. Your loyalty means the world to us, and we're here whenever you need us next!

Service Coupons and Posts
We're thrilled to be your go-to auto service! 🚗✨ Thanks for trusting us with your RAV4 and recommending our work. We're always here to keep your ride running smoothly—brakes and all! 🛠️ #TidwellAutoService #CustomerAppreciation
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We're thrilled to hear you had a smooth ride with us! 🚗 Quick oil changes, tire rotations, and friendly advice are our specialties—no pressure, just great service! Can't wait to see you back for those brakes. 😄 #TidwellAutoService #CustomerAppreciation
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Thanks for the kind words! We're thrilled to keep your wheels spinning without breaking the bank. 🚗💨 Timely service and a smile are our top gears! Let's keep cruising together! #TidwellAutoService #HappyCustomers
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Thank you for trusting us with your auto needs! ? We're thrilled you appreciated our honesty and repairs done right. It’s all part of the 'Tidwell' charm! ?? Here's to driving with confidence! #AutoService #TrustUs
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?✨ Thank you for the awesome review! We’re thrilled to hear that our team keeps your ride in tip-top shape without breaking the bank. Honesty and quality are our fuel! See you on the road! ?️ #AutoCare #TidwellAutoService
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Thanks for the shout-out! We strive to make auto repairs as painless as possible—like a drive on a smooth highway. ?? Your feedback keeps us in top gear! #TidwellAutoService #PainlessRepairs
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Thanks for the awesome review! ? We're thrilled to hear your feedback. Customer satisfaction is our top priority and we're happy to have met your expectations! #TidwellAutoService #CustomerSatisfaction
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Hey there, Joe! We're delighted to hear we've earned your trust. ? Troy and Elizabeth are indeed a dynamic duo! Thanks for your support! #CustomerAppreciation #TidwellAutoService
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? Thank you for the glowing review! We're thrilled to hear that Shanna and Mario took great care of you. We appreciate your recommendation and look forward to serving you again! #CustomerAppreciation #TidwellAutoService ?
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Edward And Penny, we're delighted you've had great experiences with us! ?? Our team appreciates your recommendation and the shout-out about our air conditioning repair. Thanks for choosing Tidwell! #HappyCustomers #CarCare
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Thanks for the 5-star review, Frank! ? We're glad we could get your suburban back on the road. We appreciate your kind words and look forward to helping with any future car troubles. #CustomerSatisfaction #TidwellAutoService
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? Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're pleased with our customer service and repairs. ?? We appreciate your support! #CustomerSatisfaction #AutoRepair #TidwellAutoService
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Thanks for the kind words! ? We're proud to provide honest service to our customers in Plano. #TidwellAutoService #Plano #HonestService ?
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Thanks for the kind words, Jane! ? We're so glad we could help keep your Ole Gal running smoothly. #TidwellAutoService #Plano #AutoCare #CustomerService ???
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Thanks for the kind words, Terry! ? We take pride in providing quality service and are glad you've been able to depend on us. #TidwellAutoService #Plano
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Thanks Charles! ? We're glad we could help get your car back in working order. #TidwellAutoService #Plano
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