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Tidwell Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(686 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
1.0
ReScore Average
86
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Plano, TX, you’ve found us. Here at Tidwell Auto Service we work hard to earn your trust and loyalty. We know how important it is to find a Plano car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined
If you’re looking for auto repair in Plano, TX, you’ve found us. Here at Tidwell Auto Service we work hard to earn your trust and loyalty. We know how important it is to find a Plano car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Plano, we are totally confident that Tidwell Auto Service is the best option in town!
...more

Categories
Auto Repair, Car Maintenance, European Auto Repair
Contact
(972) 612-1963

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3283 Independence Pkwy Plano, TX 75075-9145
Tidwell Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(686 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Repair or Replace?
When you keep a vehicle until the wheels fall off, and you have even replaced them, sooner rather than later you will have to decide when it’s no longer worth the time and money to keep fixing the old jalopy. Tidwell helped me make an informed decision.
Troy T., Owner from Tidwell Auto Service responded on 07/28/2025 09:33 AM

We appreciate your business and are glad to hear that Tidwell Auto Service was able to assist you in making a wise decision about your vehicle. Sometimes, parting ways with an old jalopy can feel like letting go of a loyal friend, but it's all about making sure you’re not throwing good money after bad. If you ever find yourself in need of advice—or even just a reliable vehicle that won't make you question your sanity—know we're here for you!


CS
CHRISTINA S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Starter motor
Tidwell was recommended by one of my bosses. Mentioned been in business for a long time.
I had hesitation on starting my car.
Tidwell made an appointment for me and gave me an estimate within an hour.
My car was repaired same day. Ordered the part from Napa and had ready in no time. I have peace of mind now.
Troy T., Owner from Tidwell Auto Service responded on 07/28/2025 09:33 AM

It's always great to hear when our reputation precedes us! We're glad to know that a little nudge from your boss steered you our way. It sounds like your car was experiencing a case of the "I'm not so sure about starting today" blues, but we're happy to report it got a speedy makeover. Who knew ordering parts from Napa could be a swift operation? We aim to keep our customers cruising with peace of mind. If your car ever has another existential crisis, you know where to find us!


TC
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TERRY C.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
2
Tidwell Auto
Tidwell has been our go-to Auto repair for years. They are trustworthy, reasonable and fair. Lindsey and Elizabeth are great to work with.
Troy T., Owner from Tidwell Auto Service responded on 07/28/2025 09:33 AM

We appreciate you taking the time to share your thoughts! It's always a pleasure to be your go-to for auto repair. Trust is hard to come by, especially when it comes to cars, so we're glad to hear we’ve earned yours. And I must say, Lindsey and Elizabeth do know how to keep things running smoothly—it's like having a pit crew in the garage! Here’s to many more years of keeping your wheels turning.


LB
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LORI B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2025
verified customerVerified Customer
10
Always high quality service!
My daughter and I trust Tidwell Auto completely. Friendly staff and honest, high quality work. This last appointment was a scheduled oil change over my lunch break and I was home within the hour. Highly recommended!
Troy T., Owner from Tidwell Auto Service responded on 07/23/2025 09:34 AM

We appreciate your trust in us, and it’s great to hear that you and your daughter have had positive experiences! Our team believes in providing high-quality work and a friendly atmosphere, maybe even more than we believe in a strong cup of coffee during those busy lunch hours. We’re delighted we could get you back home quickly after your oil change. Here’s to smooth rides and well-oiled engines!


SC
SUSAN C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Quick and honest service
Very pleased with the service . Able to diagnose the issue, get the part and all done within 24 hours.
Troy T., Owner from Tidwell Auto Service responded on 07/21/2025 09:34 AM

We appreciate you taking the time to share your experience. It’s always rewarding to know that our team could quickly diagnose the issue and have you back on the road in no time. We’re just here trying to keep your car running smoothly and maybe give it a little TLC along the way. If further car dilemmas arise, you know where to find us!


JW
JOHN W.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Reliable service
This auto service is an honest and dependable business with a close 'small town' atmosphere, and the customer feels valued.
Troy T., Owner from Tidwell Auto Service responded on 07/21/2025 09:34 AM

We're glad to hear that you found us to be honest and dependable! There’s something truly special about that small-town vibe, where everyone knows your name – or at least your car's license plate. We strive to make every customer feel valued because, well, without you, we’d just be a garage with some tools and a bunch of oil stains. Thanks for choosing us for your auto needs!


HL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Excellent service at a great price
Fixed our a/c perfectly at a lower cost than we were quoted elsewhere.
Troy T., Owner from Tidwell Auto Service responded on 07/04/2025 09:34 AM

We're delighted to hear that we could cool things down for you at a price that didn't break the bank! There's nothing quite like a refreshing breeze on a warm day, and we're pleased we could make that happen for you without the hefty price tag. If your A/C ever decides to pull a disappearing act, you know where to find us.


CG
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CINDY G.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
My new car care company
Can only say WOW! Incredible service and fair pricing - they have earned our business!
Troy T., Owner from Tidwell Auto Service responded on 06/30/2025 09:33 AM

We appreciate you taking the time to share your experience! It sounds like we knocked it out of the park with service and pricing. We always aim to provide an experience that earns our customers' trust, and it's great to know we've succeeded with you. Here's to many more smooth rides and happy times on the road!


Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2025
verified customerVerified Customer
10
Great experience, despite trouble getting a part
21 yr old pickup (200k+ miles) needed differential replaced. They found a used part in good condition. Had to wait on it but once it arrived, they were quick to finish it up. Great pricing and a 5% discount too if you pay cash (no checks).
Troy T., Owner from Tidwell Auto Service responded on 06/23/2025 09:33 AM

We appreciate you taking the time to share your experience with us. Sounds like your pickup has seen some adventures, and we're glad we could help it gear up for more. Waiting on parts can feel like watching paint dry, but we're happy to hear we got you back on the road quickly once it arrived. And hey, cash is king! We hope your truck enjoys its second wind. If it starts asking for a road trip, just make sure to keep it in check!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Great repair
Great repair.
Troy T., Owner from Tidwell Auto Service responded on 06/13/2025 08:57 AM

We're glad to hear you had a great experience with your repair! It seems like we hit the nail on the head this time. If you have any more automotive adventures ahead, we're here to help your vehicle stay in tip-top shape. Safe travels!


IS
IMRAW S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Best Service for Car Repair
I spoke over the phone to replace my overfilled tank valve replacement. Tidwell mechanic shop replaced it on same day for me. I am very pleased the way they fixed the car issues with care. All mechanics are certified and highly trained with both old and new vehicles. Little pricey with the labor cost but definitely worth to repair car at thus trusted shop.
Troy T., Owner from Tidwell Auto Service responded on 06/13/2025 08:02 AM

We appreciate you taking the time to share your experience! It sounds like you had quite the adventure with your overfilled tank valve. We're glad our mechanics could get you back on the road in no time—nothing like a quick fix to keep those car troubles at bay. While we understand that our labor costs might make your wallet feel a bit light, we believe that quality service is worth every penny. Here’s to smooth driving ahead!

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

KC
KYLE C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Tidwell auto
Great, honest service. They back their warranty!
Troy T., Owner from Tidwell Auto Service responded on 06/13/2025 08:03 AM

We appreciate you taking the time to share your experience! Honest service is what we aim for, and it’s great to hear that our warranty lived up to its reputation. It seems like we’re on the same team when it comes to keeping your vehicle in top shape! If you ever need anything else, just let us know.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

NP
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NATALIE P.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2025
verified customerVerified Customer
9
Our usual automotive place
Great job as usual. Hubby said it was a real oil change, not a 10 minute rush job.
Troy T., Owner from Tidwell Auto Service responded on 06/09/2025 06:17 AM

We appreciate you sharing your thoughts! It's fantastic to hear that your husband noticed our commitment to taking the time for a thorough oil change. Rushing through jobs is not our style; we believe in giving your vehicle the care it deserves. If your car could talk, it would probably ask for a nice cup of coffee while it waits. Looking forward to keeping that engine happy!

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

TA
THOMAS A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
spot on services
brought my Abarth in for a timing belt, valve cover gasket and water pump. meticulous. with the car now better than it was, I'm good for another 130k
Troy T., Owner from Tidwell Auto Service responded on 06/09/2025 09:32 AM

We're glad to hear your Abarth is running better than ever! It sounds like we may have turned back the clock on some of that mileage. Our team takes pride in being meticulous, so it’s great to know our efforts paid off. Here’s to another 130,000 miles of adventures—just make sure to drive safely and keep those sunglasses handy!


AT
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ANN T.
Mc Kinney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
BMW usage instructions and oil change
Technician gave me excellent instructions on several items in car I hadn’t driven before.
Also good Service at Tidwell.
Troy T., Owner from Tidwell Auto Service responded on 06/05/2025 09:34 AM

We're glad to hear the technician was able to help you navigate your car's features like a pro. It's great when you can get some handy instructions along with solid service—kind of like getting a manual that actually makes sense! If you have any more questions about your vehicle, don’t hesitate to reach out. Your satisfaction is what we aim for at Tidwell Auto Service.

Service Coupons and Posts
Thanks for the awesome review! We're thrilled you enjoyed our speedy service and fair prices—keeping you cool is our priority! 😎🚗 Come back anytime, we’re always here to give your ride the TLC it deserves! #AutoCare #CoolRides
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We're thrilled to hear you enjoyed our service at Tidwell Auto Service! 🚗💨 Fantastic team, great prices, and happy customers? Sounds like a winning combo to us! We're here to keep you rolling smoothly! Thanks a bunch! 🙌 #AutoCare #CustomerLove
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Thank you for the fantastic review! We're thrilled to hear our friendly and honest crew left you with a thumbs up 👍. Fast and trustworthy service is our jam! 🚗💨 Come back anytime for more auto magic! #TidwellAutoService #CustomerAppreciation
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Thanks for the kind words! We're thrilled to hear you think we do a good job! 🚗✨ Our team is here to keep your wheels turning smoothly. We appreciate your trust in us! #TidwellAutoService #CustomerSatisfaction
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Thank you for the kind words! 🚗✨ Honesty and great service are our engines! We're always here to keep you rolling smoothly. If your car had a voice, it’d be singing our praises too! 😂 #TidwellAutoService #CustomerAppreciation
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Thank you for your trust in Tidwell Auto Service! 🚗 We're glad to hear our consistency and fair pricing keep you coming back! No surprises here—just good ol' reliable service. We appreciate your support! 🙌 #AutoExperts #CustomerAppreciation
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Thank you for the kind words! We're thrilled to hear you find our service reliable and our team welcoming. We always aim to keep things running smoothly—just like your car! 🚗✨ #TidwellAutoService #CustomerAppreciation
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Thanks for the awesome feedback! We're thrilled to hear our service was as agreed and on time. 🚗⏰ We aim to keep your wheels turning smoothly! Looking forward to your next visit! #TidwellAutoService #OnTimeEveryTime
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Thank you for the kind words! 🚗✨ We strive to keep your car running smoothly while maintaining a professional touch. We're here whenever you need us—just like gas for your tank! 😉 #TidwellAutoService #AutoCare
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We're thrilled to hear you had a smooth ride with us! 🚗 Quick oil changes, tire rotations, and friendly advice are our specialties—no pressure, just great service! Can't wait to see you back for those brakes. 😄 #TidwellAutoService #CustomerAppreciation
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Thanks for the kind words! We're thrilled to keep your wheels spinning without breaking the bank. 🚗💨 Timely service and a smile are our top gears! Let's keep cruising together! #TidwellAutoService #HappyCustomers
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Thank you for trusting us with your auto needs! ? We're thrilled you appreciated our honesty and repairs done right. It’s all part of the 'Tidwell' charm! ?? Here's to driving with confidence! #AutoService #TrustUs
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?✨ Thank you for the awesome review! We’re thrilled to hear that our team keeps your ride in tip-top shape without breaking the bank. Honesty and quality are our fuel! See you on the road! ?️ #AutoCare #TidwellAutoService
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Thanks for the shout-out! We strive to make auto repairs as painless as possible—like a drive on a smooth highway. ?? Your feedback keeps us in top gear! #TidwellAutoService #PainlessRepairs
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Thanks for the awesome review! ? We're thrilled to hear your feedback. Customer satisfaction is our top priority and we're happy to have met your expectations! #TidwellAutoService #CustomerSatisfaction
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Hey there, Joe! We're delighted to hear we've earned your trust. ? Troy and Elizabeth are indeed a dynamic duo! Thanks for your support! #CustomerAppreciation #TidwellAutoService
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? Thank you for the glowing review! We're thrilled to hear that Shanna and Mario took great care of you. We appreciate your recommendation and look forward to serving you again! #CustomerAppreciation #TidwellAutoService ?
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Edward And Penny, we're delighted you've had great experiences with us! ?? Our team appreciates your recommendation and the shout-out about our air conditioning repair. Thanks for choosing Tidwell! #HappyCustomers #CarCare
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Thanks for the 5-star review, Frank! ? We're glad we could get your suburban back on the road. We appreciate your kind words and look forward to helping with any future car troubles. #CustomerSatisfaction #TidwellAutoService
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? Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're pleased with our customer service and repairs. ?? We appreciate your support! #CustomerSatisfaction #AutoRepair #TidwellAutoService
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Thanks for the kind words! ? We're proud to provide honest service to our customers in Plano. #TidwellAutoService #Plano #HonestService ?
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Thanks for the kind words, Jane! ? We're so glad we could help keep your Ole Gal running smoothly. #TidwellAutoService #Plano #AutoCare #CustomerService ???
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Thanks for the kind words, Terry! ? We take pride in providing quality service and are glad you've been able to depend on us. #TidwellAutoService #Plano
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Thanks Charles! ? We're glad we could help get your car back in working order. #TidwellAutoService #Plano
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