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I had a confirmed appointment today at 9:00 AM to have my brakes checked and was told by the store manager, Emmanuel Curry, that I would have to wait because there were six people in front of me. I was upset by the fact that I had done everything TiresPlus requested of me and even called to confirm the appointment. Only to meet a store manager that don't care about managing people, customer service, or running a business. I am a current customer who has been a customer for many years and have set aside time today to have my brakes checked which take maybe 30 minutes, and now because of Mr. Curry lack of management skills, has cost me a full day of my time and maybe hundreds of dollars because I don't know when I will have time to reschulde which could then also need additional parts. I need my brakes checked today, and Mr. Curry replaced with a professional store manager, because Cascade is changing and a higher level of customer is moving in with homes selling in the $700K to over 1.3M.
Thanks for your time .
Keith De Cay