5 stars - highly recommend this Bobby & Steve’s location
Earlier today my car began overheating on 394, near Penn. I managed to find this Bobby and Steve’s location and get my car there. I was unbelievably amazed at the exemplary customer service that the mechanic on duty, Gaige provided me. He not only fixed the problem effectively and efficiently - he managed to calm me down - not an easy thing at that time! He was patient, kind and so helpful. He took the time to explain everything and answered all my questions patiently (even when it was the second or third time I asked.) Gaige is an incredible asset to this business - I cannot say enough about how impressed I am. I will definitely return there for my automotive needs.
MW
M W.
Minneapolis, MN
01/05/2022
0
Windshield wiper motor linkage repair
My son had to have have his windshield wiper motor linkage replaced. The part it’s self was 289.00. The job was done in maybe 1hour. Was initially told the price would be 484. Which I thought that was high. Received a call saying the vehicle was ready. Was then told $584.00. Wow. $284.00 in labor. Please stay away from this shop!! Very angry Ex- customer. Please stay away from this shop
MW
M W.
Minneapolis, MN
01/05/2022
0
Windshield wiper motor linkage repair
My son had to have have his windshield wiper motor linkage replaced. The part it’s self was 289.00. The job was done in maybe 1hour. Was initially told the price would be 484. Which I thought that was high. Received a call saying the vehicle was ready. Was then told $584.00. Wow. $284.00 in labor. Please stay away from this shop!! Very angry Ex- customer. Please stay away from this shop
MB
Meyer B.
Minneapolis, MN
11/11/2021
0
Worst customer service ever.
Hello. I'm still shaken by an event this evening.
I bought a vehicle in disrepair with the intention to repair it and donate it to my church.
I had my assistant Adam call and arrange for the tow. He did. He told the particulars to the dispatch. (If you record them you will hear this)
When the tow driver arrived he was angry and very rude as reported by my employee Adam. When Adam told the driver we wanted the vehicle dropped in our parking lot accessable via the ally behind our property he began screaming at him "fuck that I'm not doing that" and "you needed to tell dispatch that". Adam said he did and the driver went to his truck to call dispatch and then returned and loaded the vehicle. When he was loading Adam explained there was plenty of room to maneuver he agreed to move forward and continued to load the vehicle. I met them at the drop address. When I arrived the driver was backing into the parking lot and parked where he was going to unload the vehicle. He exited the tow truck to check for clearance and I asked him if he might be able to drop it at a different angle. He started screaming at me and returned to the vehicle screaming "fuck it I'm impounding it" I yelled no your not, he turned and said "fuck you watch me". At that point I just said please just drop it as it is and go. He told me to fuck off. So I drove around and parked my truck in front of the tow truck and called 911. I also called your dispatch and the gentlemen that answered the phone said to me that it's our fault for not telling the dispatch about the ally. My employee says he did. He did. And the driver knew also. At that point another tow truck arrived and the driver was much more pleasant. He asked me what I wanted to do and I said please just drop the vehicle, let me pay you, throw a $20.00 tip on the bill for the angry driver and let's call it a night. He took my debit card and got into the tow truck with my vehicle on it. He assured me that he would drop the vehicle and charge me so we could all go home. At that point the police arrived. As the angry driver was approaching the police car he called me a fucking faggot. I'm a gay male, and am completely offended by that as well as shocked that a company such as yours would employ, stand behind or defend his behavior. I told them exactly how it happened. They spoke with the tow driver. And they returned, handed my card to me and said this is a civil matter. And left!. The tow driver then pulled out and took my vehicle to impound. UNBELIEVABLE. At this point the expense of this along with the projected costs of fixing the vehicle make it very unlikely that I will donate it. Very unfortunate. I was simply trying to be of service to my fellows and then this encounter happened. If anything that driver needs mental health counseling. I'd drug test him too.
I ordered a tow. Car is loaded and at the delivery address. I asked if he could reposition the car? Simple question. He could have POLITELY said no. Instead he became volatile and basically retaliated against me for NO reason. Always used your service in the past for all my towing needs. Trusted I'd get great service. This was unbelievably horrible. I hope you will review the footage from start to finish and make a determination. I was simply a paying customer looking to support your business and this is what is I got.
MB
Meyer B.
Minneapolis, MN
11/11/2021
0
Worst customer service ever.
Hello. I'm still shaken by an event this evening.
I bought a vehicle in disrepair with the intention to repair it and donate it to my church.
I had my assistant Adam call and arrange for the tow. He did. He told the particulars to the dispatch. (If you record them you will hear this)
When the tow driver arrived he was angry and very rude as reported by my employee Adam. When Adam told the driver we wanted the vehicle dropped in our parking lot accessable via the ally behind our property he began screaming at him "fuck that I'm not doing that" and "you needed to tell dispatch that". Adam said he did and the driver went to his truck to call dispatch and then returned and loaded the vehicle. When he was loading Adam explained there was plenty of room to maneuver he agreed to move forward and continued to load the vehicle. I met them at the drop address. When I arrived the driver was backing into the parking lot and parked where he was going to unload the vehicle. He exited the tow truck to check for clearance and I asked him if he might be able to drop it at a different angle. He started screaming at me and returned to the vehicle screaming "fuck it I'm impounding it" I yelled no your not, he turned and said "fuck you watch me". At that point I just said please just drop it as it is and go. He told me to fuck off. So I drove around and parked my truck in front of the tow truck and called 911. I also called your dispatch and the gentlemen that answered the phone said to me that it's our fault for not telling the dispatch about the ally. My employee says he did. He did. And the driver knew also. At that point another tow truck arrived and the driver was much more pleasant. He asked me what I wanted to do and I said please just drop the vehicle, let me pay you, throw a $20.00 tip on the bill for the angry driver and let's call it a night. He took my debit card and got into the tow truck with my vehicle on it. He assured me that he would drop the vehicle and charge me so we could all go home. At that point the police arrived. As the angry driver was approaching the police car he called me a fucking faggot. I'm a gay male, and am completely offended by that as well as shocked that a company such as yours would employ, stand behind or defend his behavior. I told them exactly how it happened. They spoke with the tow driver. And they returned, handed my card to me and said this is a civil matter. And left!. The tow driver then pulled out and took my vehicle to impound. UNBELIEVABLE. At this point the expense of this along with the projected costs of fixing the vehicle make it very unlikely that I will donate it. Very unfortunate. I was simply trying to be of service to my fellows and then this encounter happened. If anything that driver needs mental health counseling. I'd drug test him too.
I ordered a tow. Car is loaded and at the delivery address. I asked if he could reposition the car? Simple question. He could have POLITELY said no. Instead he became volatile and basically retaliated against me for NO reason. Always used your service in the past for all my towing needs. Trusted I'd get great service. This was unbelievably horrible. I hope you will review the footage from start to finish and make a determination. I was simply a paying customer looking to support your business and this is what is I got.
AP
Anne Marie P.
Minneapolis, MN
06/03/2017
Great place, great service
I have gone here to have my tires patched, and each time they get me in and are done in 30 minutes. I love this place because the staff are super friendly and remember who you are. More businesses should model their customer service after Bobby and Steve's.
Recommended
JW
Jeanine W.
Minneapolis, MN
07/03/2011
Verified Customer
Subaru Service
You guys are the best! My neighborhood gas station and car shop is convenient, efficient, and friendly. The mechanics (and other staff) are honest and knowledgeable. I used to stay far away from this station until T.J. took over. I now recommend them to my friends and neighbors!
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