At Tom Dinsdale Hyundai, we strive to keep your car running at its highest level of performance and always strive to give you the best experience possible while your vehicle is being serviced. At Tom Dinsdale Hyundai, we strive to keep your car running at its highest level of performance and always strive to give you the best experience possible while your vehicle is being serviced.
Fast Foward to October 28, 2025 I had my first oil change in this car. My first time dealing with service at what used to be Tod Dinsdale. Didn't know what to expect. Didn't really know were to go. I walked in and waited the girl with a big sign that calls herself a "CASHIER" what a title hugh? kinda of a joke. Told me to pull my car in as far as I can. Ok I pull my car around and then a dude tells me to stop. Umm ok. Neither one introduced them selves I had no clue whom I was dealing with or what part they played in ''your company". As I'm waiting the guy comes in and calls my last name. Doesn't surprise me since most people can't prounce my name, didn't bother me. What bothered me is the fact he asked me were the lug nut lock key was at. I didn't know my car had one. I figured it would be in the spare tire well. He said it wasn't . He then told me he would go ahead pull my car in for oil change and walked away. Left me wondering what the Hell? I'm glad my husband works for a dealership, He told me to go find the sales guys we dealt with we knew with out a doubt they would help. I walk up looking for the cubicle the sat in and for them. Blond girl asks if i been helped. I said kinda i'm looking for the sales guys that helped me last year. Her Katy response you won't find them here we are a new company. Oh and the guy I dealt with coming in told me they were behind because they were short staffed. Guess your company fired all the good people. I told her the issue I had bought a car last year and it didn't come with a lug nut key. Blond girl pretty much told me nothing she can do it was a different company we bought the car from. In reality it shouldn't matter, your company needs to be honoring what happened with the old company. Blond girl told me I needed to buy a part and to contact your parts department. My husband told me NOT to buy the part. I asked for the price any way blond girl said she would give me employee pricing guranteed 48 buck isn't employee pricing I get a better deal with my job, so does my husband. I can do the parts guy job let me type in year and make in the computer oh here you need this part.. I can go onto the hyundai website and do what he did. While yes it shows the part I need it isn't a part that will work for my car. See on Hyundais website theirs a disclaimer. If I bought the tool from your company I would of been out money and a useles tool that wouldn't work. Per Hyundai website "These wheel locks are like keys, each set is different. These will not unlcok current wheel locks currently installed on your vechacle. please consult your dealarship to have the locks removed. Blond girl said no. If said guy knew about it he didn't offer. However the way people were acting like they couldn't do anyting it was a Tom dinsdale issue. Welll you took over the company so it should of been your issue that you are aware of. Everybody my husband and myself talked to agreed you would be able to get the master key. Because of this incident I wasn't able to get my tires rotated. I was able to get my oil changed. Honestly I'm surprised my 1st oil change was free. Only surprised since as a new company you honored. it. I thank God I have my husband working for a dealership that knows what they are doing and don't treat customers like I have been treated with your company. We both had to jump through hoops when as a company you should of dealt with this NOT SOMEBODY ELSE. As I sat in the reception area the Tom Dinsdale sign is still hanging up with friendly smiles and staff the take care of customers. What a joke because your company is nothing like that! No wonder sooooo many people come into my husbands shop after coming to you guys to get their cars fixed that you can't fix. I would love to somewere else however we still have the factory warranty on the car on top of the extended warranty so now i'm stuck. If I had an unhappy customer or a bad score or even treated my customers like I have been treated I would have gotten repremanded and possubly fired. I also had some old lady trying to get into my car. She kept touching everyone else's cars too. Paws off Grandma. My hussband his team and the techs would never ever treat customer like I have been treated. I have a degree in Mass Media, rest assured I will put his everywere and tell everyone. I have a long ways to go for my next service thank God.
However the way your company is acting I seriously doubt you care . Bet you will once more people give you bad reviews and tell other people not to have service done or by cars from you.