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Tonkin of The Dalles

Average Score
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(20 Reviews)
74
Write a Review
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Score Details

5 stars
60%
4 stars
5%
3 stars
5%
2 stars
<1%
1 star
30%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

Your neighborhood car dealership! We strive to provide a friendly and professional customer experience! Your neighborhood car dealership! We strive to provide a friendly and professional customer experience!

Categories
New Car Dealer, Used Car Dealer
Contact
(541) 296-2166
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2222 W 6th St The Dalles, OR 97058
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

Your neighborhood car dealership! We strive to provide a friendly and professional customer experience! Your neighborhood car dealership! We strive to provide a friendly and professional customer experience!

Categories
New Car Dealer, Used Car Dealer
Contact
(541) 296-2166
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2222 W 6th St The Dalles, OR 97058
Get Directions

Score Details

5 stars
50%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

Your neighborhood car dealership! We strive to provide a friendly and professional customer experience! Your neighborhood car dealership! We strive to provide a friendly and professional customer experience!

Categories
New Car Dealer, Used Car Dealer
Contact
(541) 296-2166
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2222 W 6th St The Dalles, OR 97058
Get Directions
All Departments' Reviews
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(20 Reviews)
Write a Review
Recent Reviews
PP
gravatar
Patrick P.
Dufur, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2024
0
Category: Service
Completely Unacceptable Experience
With 1700 miles on my 2023 Chevy Bolt EUV the air conditioning compressor went bad causing a fault. I ended up having to go to the dealer three times (driving about 120 miles in total) to have it diagnosed and repaired. The third trip was required because despite having the car all day and saying things were fine, it turns out they did not have the proper machine to recharge the air conditioner - but neglected to say anything about this throughout the entire day and even when I came to pick it up. When I came back the next day I asked if I could use an empty office for a couple of conference calls (I actually have a real job!). I was given permission by the Service desk manager to use an open office. While on a call, one of the employees ordered me out of the office. I said I was told I could be there. Then he actually went and got the owner to kick me out despite telling them I was on an active call and was just sitting on the visitor side of the desk. I was furious.

When I told the service desk manager what happened he told the owner the situation. But despite this I did not get an apology from either the employee who kicked me out or the owner. Totally unacceptable experience.

This is the worst I have ever been treated for a problem that was not my making.
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