business image

Top Quality Care Inc.

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(515 Reviews)
88

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

We are a Full-Service auto repair facility serving all of your automotive needs. Our mechanics handle everything from the latest technology-based vehicles to large transportation and delivery vehicles, as well as Semi Trucks. We also service classic cars, restorations, hot rods, and performance upgrades. New and used tires are available, We are a Full-Service auto repair facility serving all of your automotive needs. Our mechanics handle everything from the latest technology-based vehicles to large transportation and delivery vehicles, as well as Semi Trucks. We also service classic cars, restorations, hot rods, and performance upgrades. New and used tires are available, as well as a full-service Quick Lube featuring Top Quality flushes. ...more

Categories
Auto Repair, Oil Change, Tires
Contact
(586) 978-8000

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5810 17 Mile Rd Sterling Heights, MI 48310
Top Quality Care Inc.'s Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(515 Reviews)

MN
MARK N.
Roseville, MI
Chevrolet RV Cutaway
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2024
verified customerVerified Customer
0
Never again
Over charged for parts by as much as 5 times!! Wouldn't take a business check, then charged me 85.00 to use my credit card. I'll never be back.
Art B. from Top Quality Care Inc. responded on 07/02/2024 12:36 PM

Mark, all pricing was discussed and agreed upon by YOU prior to any work being started. If you had a problem with any of the pricing it would have made more sense to have said something when discussing pricing over the phone or declining any of the repairs instead of making mention of it HERE FOR THE FIRST TIME AFTER the work was completed and invoice paid for.... As for the business check I personally informed you we would need to pull credit or do a credit report before taking a check from a first time customer which is standard practice at this facility. It was posted clear as day in plain sight in multiple places in the shop that we do not accept check and that there is a 3% credit card processing fee. If you feel you have an actual problem with any of the work that was done please do not hesitate to reach out or stop by as all of our work comes with parts and labor warranty. Your issue here is with pricing which you agreed to and authorized, us not accepting checks before credit check which is standard practice, and charging a credit card processing fee which is posted all over the shop lobby.


John

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