It is heartening to receive such detailed feedback regarding your experience with Towne Ford. We recognize the challenges you faced with your vehicle and appreciate your patience throughout the process. It is commendable that Zach maintained consistent communication with you and the insurance company during such a difficult time. Your continued trust in our service and collision departments over the past 20 years reinforces our commitment to customer care. We are pleased to have met your expectations once again and will strive to maintain our high standards. Your satisfaction is important to us, and we appreciate your ongoing loyalty.
He kept us up-to-date as much as possible with the communication he had with himself and Farmers Insurance and universal appraisal. Unfortunately, we had to bring back our vehicle twice because further damage was found in the vehicle. Zack set us up. He ordered the parts for us and got the car serviced when we received our car back last week. Everything was perfect and it’s all due to Town Ford service, and collision department. We have been customers of Town Ford for 20 years and every time that we’ve brought our vehicle in it was serviced properly, and if there was any issues, it was addressed accordingly we are very pleased with Town Ford.