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Towne Hyundai Orchard Park

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(5,157 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
58
Total ReScores
4.8
ReScore Average
91
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
56
Total ReScores
4.8
ReScore Average
91
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127
All Departments' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(5,157 Reviews)

JF
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JOHN F.
West Falls, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Category: Sales
Fast and stress-free
We went in to see a used vehicle and had several questions about used vs new warranties. After discussing our budget and seeing the available options, Tom was able to get us into a brand new vehicle and stay within our budget.
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:15 AM

We are delighted that Tom could guide you to a brand new vehicle while keeping your budget intact—it's like magic but with cars! Your business is genuinely appreciated.

Sincerely, 
Alexander J. Downing


KJ
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Kathryn J.
Getzville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
10
Category: Sales
Would Recommend
Overall, my experience was very good. There was a situation that initially left me unhappy, but it turned out to be a miscommunication. Once it was brought to their attention, it was handled quickly and perfectly. I truly appreciated how it was resolved and would definitely recommend them.
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:14 AM

We appreciate your understanding and are delighted that the situation was resolved to your satisfaction; communication really is key, isn't it? Thank you for recommending us!

Sincerely, 
Alexander J. Downing


Verified Customer
West Seneca, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Category: Sales
Experience at Towne Hyundai
Drew did a great job introducing us to the car!
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:12 AM

We appreciate your feedback and are delighted to hear that Drew made such a positive impression!

Sincerely, 
Alexander J. Downing 


MS
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MICHAEL S.
Salamanca, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
9
Category: Sales
Experience at Towne
Jacob did a great job.
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:08 AM

We're pleased to hear that Jacob made a positive impression. Your satisfaction is our top priority!

Sincerely, 
Alexander J. Downing


CB
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CHERYL B.
Bliss, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Category: Sales
Great customer service
I was happy with my experience Towne. They worked with me to get a payment I could afford. I have had the car for almost a week and am very happy with it.
Mike D. from Towne Hyundai Orchard Park responded on 06/09/2025 09:35 AM

We appreciate your feedback and are glad our team could help you find a payment that fits. Enjoy your new ride; may it bring you many happy miles!


FL
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Frank L.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
10
Category: Sales
Hyundai Palisade New SUV Purchase
Thanks to the support of Joe, Will & Tony from the Sales Department, the ease of my decision to purchase a new Hyundai Palisade was very easy.
Mike D. from Towne Hyundai Orchard Park responded on 06/08/2025 09:37 AM

We appreciate your feedback and are delighted to hear that our team made your purchase experience a breeze—smooth sailing in a Hyundai Palisade is always a good ride.


DM
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DENISE M.
East Aurora, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Category: Sales
Auto purchase
We had a wonderful experience purchasing our new car. From the time we entered the dealership, to the time we left with our new vehicle, everyone we encountered were so kind and patient. Jeff was outstanding!!! He was so easy to work with. I was especially impressed with his patience, as I was so unsure of what I wanted, I couldn’t have imagined anyone else being that patient. I just returned home from driving my new car home from shopping, and I absolutely love my new Venue! Thank- you Towne Hyundai, we will be proud to share our experience.
Mike D. from Towne Hyundai Orchard Park responded on 06/07/2025 09:39 AM

We're glad to hear you enjoyed your car-buying adventure with us. After all, finding the perfect vehicle should feel less like a marathon and more like a joyride.


CS
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CHRISTOPHER S.
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Category: Sales
Absolutely pleased with everything
Fantastic dealership, very easy to deal with. All areas of the dealership are first class. Would recommend to all my friends.
Alex D. from Towne Hyundai Orchard Park responded on 06/02/2025 11:13 AM

We appreciate your glowing review and your willingness to spread the word about us! We aim to make car shopping as enjoyable as a Sunday drive. Your support truly fuels our first-class commitment.

Sincerly, 
Alexander J. Downing


SS
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SUSAN S.
Lake View, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Category: Sales
New Lease
Service was great for the purchase of a new car lease.
Mike D. from Towne Hyundai Orchard Park responded on 06/07/2025 09:39 AM

We appreciate your feedback and are delighted that you experienced great service during your new car lease process. Enjoy your ride!


JM
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JAMES M.
Varysburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Category: Service
Fast, courteous service.
All done with professional & friendly attitudes. I have confidence in the service work performed. Comfortable waiting area with coffee, etc.
Alex D. from Towne Hyundai Orchard Park responded on 06/02/2025 06:29 AM

Thank you for the wonderful review! We're delighted you felt confident in our team and enjoyed the coffee while you waited. Providing professional service in a comfortable environment is exactly what we strive for. Your feedback means a great deal to us, and we look forward to serving you again!

Best regards, 
Alexander J. Downing 


VW
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VICTORIA W.
West Seneca, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Wonderful Dealership!
From beginning to end, I was impressed with Towne Hyundai. My Sales Associate, Debbie Lineman, did an outstanding job in getting me into exactly the kind of vehicle I was looking for. She went above and beyond in her search for the perfect car for me. As to the financing aspect, it was painless and a breeze! I also must mention the dealership is spotless and beautiful! I felt very at ease there, which I’m glad of since they will be my servicer from this point on. So if you’re thinking about buying a car, head on down to Towne Hyundai!!
Alex D. from Towne Hyundai Orchard Park responded on 06/02/2025 06:31 AM

It's fantastic to hear that your experience at Towne Hyundai was nothing short of stellar! Debbie has a knack for matching customers with their perfect ride, and we're glad she went the extra mile for you.

Also, we take pride in our dealership's appearance, so it's great to know you appreciated the ambiance. We're excited that you've chosen us as your go-to for servicing. Here’s to many smooth drives and happy adventures in your new vehicle!

Best regards, 
Alexander J. Downing


DB
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DAWN B.
Depew, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Category: Service
Great service!
Arrived for regular maintenance and inspection. Was set up right away. People all very friendly and accommodating. While waiting I enjoyed a terrific cappuccino and the car was ready in about an hour .
GREAT service! Towne is top shelf.
Alex D. from Towne Hyundai Orchard Park responded on 06/02/2025 06:32 AM

We're excited to hear your appointment went smoothly and that our team rolled out the red carpet for you—cappuccino and all!  We aim for that top-shelf experience, and it's great to know we hit the mark. Here's to keeping your car in tip-top shape—and maybe next time we'll have a pastry to go with that cappuccino!

Best regards, 
Alexander J. Downing


FR
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FRANK R.
West Seneca, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2025
verified customerVerified Customer
7
Category: Service
NYS vehicle Inspection
Inspection took well over an hour.
Alex D. from Towne Hyundai Orchard Park responded on 06/02/2025 06:38 AM

Thank you for your feedback regarding the inspection time. We understand that waiting longer than expected can be frustrating, and we appreciate your patience.

While we strive for efficiency, we also want to ensure thoroughness in our inspections. That said, we recognize we can do better and are working to streamline this process for future visits.

We value your time and your business. Thank you for choosing us!

Sincerely, 
Alexander J. Downing


SJ
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SUSAN J.
West Seneca, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/30/2025
verified customerVerified Customer
3
Category: Service
Had better Customer Service before AI
Not happy to speak with AI PAM or your call center who have no real time information to schedule an appointment. Making an appointment is very difficult. Once my warranty is up I'll go somewhere else where I can talk to a person. I had to stop in and actually discuss my car issue to see if it was okay to continue driving until the appointment which was two weeks out. This was very inconvenient. The Call center rep requested a loaner for my appointment and a call back to me. never got a call back. Assumed I didn't have a loaner as no one contacted me. I got there and was pleasantly surprised that one had been arranged. The service techs got my car fixed and back to me that day. KUDOS to you techs. Your customer service people seem very stressed at the service desk. They were always so happy to deal with. I did find one that was very helpful. Just wish it was all of them
Alex D. from Towne Hyundai Orchard Park responded on 06/02/2025 11:57 AM

Thank you for your honest feedback and we value your business and hope to address these concerns. We apologize for the difficulties with our appointment scheduling system. Your observations about our scheduling and communication gaps are important and I will speak with them directly to improve our appointment system and ensure better follow-up on customer requests.

We're pleased our technicians completed your repair the same day and will share your praise with them. We also appreciate you recognizing our helpful service desk staff member. Please contact me directly if you wish to discuss your experience further. 

Sincerely, 
Alexander J. Downing 


DL
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DALE L.
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Category: Sales
SUV
Thank You for your time you spent with my wife and I ,Great experience. Our SUV looks amazing ,
Mike D. from Towne Hyundai Orchard Park responded on 06/04/2025 09:36 AM

We appreciate your kind words! It's fantastic that you and your wife had a great experience—now your SUV can confidently turn heads on the road.

Offers and Posts
Thank you for your kind words! We're thrilled to provide friendly and fast service to keep you cruising smoothly.
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Thank you for the shout-out! We're thrilled our service hit the mark. We strive for excellent every time, not just a five-star review!
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Thank you for your kind words! We're glad we could keep things friendly and efficient—after all, we aim to make appointments a breeze!
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We're thrilled to hear you had a fantastic experience with our team! We'll be ready with open arms when it's time to upgrade your Hyundai in 2025.
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We’re thrilled to hear about your consistently great experiences! Being greeted before you even exit your car? Now that’s VIP treatment!
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Wow, thank you for considering us a treasure of Western NY! We're thrilled to have you as a long-time client and appreciate your kind words about our service team.
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Thank you for the five-star review! We're thrilled to have earned your trust and are ready to take you on many more adventures.
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We're thrilled to have loyal customers like you! Our team is always here to ensure your experience is top notch—no doubt about it!
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We're thrilled to hear you had another great experience with us! Jon will be sure to get the credit for making car buying a breeze.
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We're thrilled to hear about your positive experience with our service team! Rob and the crew are always here to keep you cruising smoothly—loaner cars and all. Thank you for your trust in us!
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Thanks for the shout-out! We're glad you think we're doing a good job—we strive to keep the wheels turning smoothly!
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We're thrilled to have checked all your boxes! Our Hyundai Service team is dedicated to making your experience exceptional. Thank you for your kind words; we’ll keep the handshake ready for Frank!
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We're thrilled to hear your car passed the inspection and you're riding on fresh tires now! Safety first, and we're always here to keep you cruising smoothly.
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We appreciate your kind words! Our team is always here to help—turning car troubles into smooth rides is our specialty.
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Thanks for the great feedback! We pride ourselves on speed and friendliness—like a pit crew for your car!
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Thank you for your kind words! We pride ourselves on honesty and timely service. No pressure, just happy driving!
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Thank you for the kind words! We promise to keep being honest and upfront, just like our cars—no hidden surprises here!
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Thank you for trusting us with your automotive needs! We’re thrilled to be your go-to choice for excellent service and trustworthy care.
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We're thrilled to hear you're satisfied with your experience at Towne Hyundai! Satisfaction is our favorite tune—let's keep the good vibes rolling!
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Thanks for your kind words about our team! We’re sorry for the muffler hiccup, but we’ll make sure it’s sorted out faster than you can say "Hyundai!
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We're thrilled to hear you had such a wonderful experience with our team! Sometimes oil changes lead to amazing surprises—like a new Tucson. Enjoy your new ride!
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Thank you for your kind words! We're thrilled our professionalism impressed you—complete satisfaction is the name of our game.
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Thank you for the fantastic review! We're thrilled our team made your visit seamless—it's our secret superpower to be friendly and timely!
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We're thrilled to hear about your rewarding relationship with us over the years! At Towne Hyundai, we strive to keep those good vibes rolling for a lifetime. Thank you for your trust!
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Thanks for the shoutout! We're glad the work was done—because we like to keep our customers rolling smoothly, not like a flat tire!
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Thanks for the glowing review! We're thrilled you're enjoying your Genesis and our service—excellent care comes standard with every purchase.
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We’re thrilled to have you in the Towne Hyundai family! Four cars and still going strong—looks like we’re doing something right!
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We're thrilled to hear you felt valued, even without a purchase from us! Our service is like a great road trip—always better when shared!
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We're thrilled to hear you're always happy with our service! It's great to know we're your go-to spot for all things Hyundai.
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Thanks for the glowing review! We're thrilled to know your experiences have been as smooth as our SUVs on the road.
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Thanks for the glowing review! We're glad our service was prompt and our waiting area was tidy—just like a well-oiled machine!
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Thanks for the fantastic feedback! We're thrilled that our service team makes you feel safe and happy—clean waiting areas and all!
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Thank you for the kind words! We're thrilled to be your speedy pit stop for excellent service.
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Thanks for the shoutout! We're on a mission to make car troubles disappear faster than your last errand run.
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Thank you for the fantastic review! After 50 years, we’re thrilled to be your top pick—who knew good service ages like fine wine?
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We love to hear that routine service is saving you money! At Towne Hyundai Orchard Park, we believe in keeping your ride smooth and your wallet happy.
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We're glad you feel taken care of! At Towne Hyundai Orchard Park, we believe in customer care, not just customer service—because who doesn't deserve a little TLC?
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