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Local Guide·20 reviews·2 photos
4 days ago
New
Bought my 2020 tundra here to fix a window leak on rear window that leaks just parked and paid 180 for them to tell me where the leak was, which I already told them where it was. Called me and tried to get me to spend another 550 for them … More
❤️1
Bee Gibson
9 reviews
6 days ago
New
I bought a brand new vehicle from them. Brought a trade-in worth $6000. They resisted giving me $2k for it. I threatened to go down the road where I was guaranteed $5k so they eventually caved and gave me what my car was worth. Then my wife … More
❤️1
Monica Lu
1 review
6 days ago
New
Vann was amazing. He took the time to understand what I was looking for in my new car and was really patient and put a lot of effort to get the best deal I could get. Had a great experience here. Highly recommend!
Taylor Pemberton
3 reviews·2 photos
a week ago
New
We had a great experience at Toyota Direct!! Carlos was a great and personable salesman. He helped us with finding the best deal on our 2025 RAV4, and we will definitely be recommending him in the future!!
R Bhusal
Local Guide·74 reviews·3 photos
a week ago
New
I still don’t understand why there are over 10 customer service teams involved just to check in for service. I already have a booked time slot, yet it takes 30 minutes just to speak with someone for check-in—followed by another 30 minutes … More
❤️1
ollie h.
Local Guide·31 reviews·25 photos
a week ago
New
Went here for a service. I didn’t get what I needed to get but that’s because Chuck was
kind and honest. He did my oil change and even made an appointment for me to get serviced at the right place to avoid any unnecessary expenses.
Pat Deebel
1 review
a week ago
New
My experience with the dealership here in Denver was less than stellar, but Ron Susi at Toyota Direct in Columbus, OH. was super. He was attentive to all my requests and getting to meet him in person was a pleasure. I don't say that … More
Brad Downs
Local Guide·23 reviews·4 photos
a week ago
New
Highly recommend calling Ashiqur Rahman if your looking for a new Toyota. Incredible service and very professional. He worked a great deal for me on a 2025 Tacoma SR5. Toyota Direct delivers again! Thank you Ashiqur!
Janine Bottger
Local Guide·157 reviews·155 photos
a week ago
New
Great cars. I had a great experience purchasing my 2nd car from Toyota Direct.
Brent Byrd
2 reviews
a week ago
New
Really great overall experience on a Grand Highlander Hybrid. Dealt with Russell and Dee. Both were above board and transparent, which I really appreciated in the car buying process.
Mixed Gameplay
2 reviews
a week ago
New
Dealership constantly texts about recalls and offers to pick up car. Call about it and they don't know what you're talking about, tell you they will call you back and never do. This happened twice. Repair manager needs fired.
Jillian P
2 reviews
2 weeks ago
New
I purchased a brand new 2023 Toyota Corolla from Toyota Direct in June 2023. What should have been a reliable investment turned into a complete nightmare. In November 2024, the autonomous braking system failed completely, which is something … More
❤️1
Alex Toomey
2 reviews
2 weeks ago
New
My wife and I have been buying cars from Toyota Direct for many years now. They’re always excellent! Super fair and professional. Buying a car can definitely be a pain but it just seems easier with these guys. Our most recent experience was a lease trade in for my wife. Fadi and Dee helped us out and made the whole thing seamless.
❤️1
Spine Guy
Local Guide·9 reviews·6 photos
2 weeks ago
New
We bought a new Toyota RAV4 from our sales person Vann today. He was great. Walked us through all the functions on the car. Great experience.
Brandy Moore
Local Guide·28 reviews·4 photos
2 weeks ago
New
I just wanted to share my experience from start to finish. I started off speaking with islam who was very nice. The next day he wasnt there so I began speaking with Fadi and from the very beginning he was amazing. He listened and treated … More
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Toyota Direct | Columbus, OH | Verified Customer Reviews
Consistently Great Service. Every time I go to Toyota Direct I look for Maggie. She is friendly. She gets right to my concern. She gives me a realistic time ...
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Leave Us A Review | Toyota Dealership in Columbus, OH
At Toyota Direct, we value every customer and their experience at our dealership. Leave us a review, and read the ones that show why we are your go-to ...
Reddit · r/Columbus
20+ comments · 2 years ago
Best Toyota dealership in the area? : r/Columbus
Hello! I’m looking to purchase a new vehicle and I’m hoping to hear from here if anyone has any thoughts or recent experiences they can share. I know ...
Don’t do business with Toyota Direct. Their sales people are pushy and shady and if you ...
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Toyota Direct (Morse rd.) : r/Columbus
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1394 Reviews of Toyota Direct - Service Center, Toyota Car Dealer Reviews & Helpful Consumer Information about this Service Center, Toyota dealership ...
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Derrick Palm · May 04, 2025. Great Staff, Very helpful we always buy our Trucks and SUV from there. Russell know is the most knowable sale person we ever work ...
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Tim Rowland
2 reviews
5 hours ago
New
After almost 2 months of VERY EXPENSIVE and very inconvenient, appointments and phone calls we left the service department without having the 1 issue we initially came in for being resolved sadly. Initially we took our 2013 Toyota Sienna in to their (dis)"service" center and even provided Jake with autozone code print outs and asked him to fix our pressure system calling up a bad evap sensor. Simple request seemingly for a trustworthy honest quality service center to take care of you would think especially when the diagnosis is already provided. Unfortunately this has cost me more time money and energy than I would have ever anticipated. After they kept the vehicle for 3-4 days they replaced the brakes per their recommendation and swapped a serpentine belt and claimed the evap code would fix itself if we replaced the gas cap. One would assume that any halfway-competent technician would verify this before blindly suggesting it to a respectable customer. We brought the vehicle home with the check engine light still on and $1400.00 spent on the technician's (Jake) recommended repairs. Then spent $40 or so on a gas cap to test his theory only to find that the issue was worst than they could see initially (imagine that, as if they don't have the professional experience they'd like you to hope/think that they do...) so after we wasted money on the gas cap we then try calling to get ahold of a manger to speak with and politely point out that we weren't happy that the single cause for our reasons for coming innot Toyota direct service center wasn't properly diagnosed the first time. We get told by a representative that no one is available and someone would call us back before the end of the day. We NEVER RECIVED A CALLBACK THAT DAY OR ANY DAY. Even after calling them to schedule an appointment for 6 weeks we got told 2-3 times a week for six weeks either the technician would call us back personally and further explain his reasons for the misdiagnosis or a manager would reach out by the end of the day 12-14 different times we called back over 6 weeks of wasted time and energy out of my wife's busy schedule as a school assistant director and my work schedule. Finally we get an appointment scheduled with a new representative and bring the car back in on my wife's first day off in 3+ months and they so generously "waive" the ridiculous DIAGNOSTIC FEE and passively apologize for the "miscommunication" that's transpired the last month in a half and take a look then they come back and say they found the issue and it's an additional $600 repair. I spoke to Jeremy the manager and tried explaining to him the sheer amount of money and time it's cost us trying to find out why they didn't fix it the first time when I know because I told them what the issue was and it was the only reason we sought out their services in the first place Jeremy said that he didn't see the issue and didn't want to fix something that wasn't broken. I'm only assuming the only reason for this answer is dishonesty, incompetence, laziness or all three coupled with a huge cost of unwanted repairs and inconvenience (time/money) on my wife's car that she needs to shuttle our young and hardworking family. Please avoid this racket of a service center at all cost and seek honesty reliable professional help and save your money. I hope this helps honest hardworking people like ourselves and wish we could have avoided this terrible engagement we've found ourselves into. We don't have $600 to give them to fix what should have been fixed the first time they robbed us so our car sadly still needs the repairs we desperately requested from them $1400.00 and 6+ weeks and dozens of unreturned phone calls ago. Save your time and money seek true professionals!