Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
There was also a small issue I noticed after picking up my vehicle, where it looked like the paint had received some minor damage. I called them back and Collin took my car immediately and polished it out within 10 minutes.
They are very kind and service-oriented. I hope to never have to use them again because that would mean I'd gotten into another accident; but, if I do have an accident again I will feel comforted knowing who will be taking care of me and my car.