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Twin City Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,548 Reviews)
54
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Score Details

5 stars
76%
4 stars
13%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
48
Total ReScores™
4.7
ReScore™ Average
54
Net Promoter Score ®

Business Details

About

For us, "customer service" means we take care of you during and after your purchase. You'll find a number of ways that we make customer service our priority when servicing your vehicle. For us, "customer service" means we take care of you during and after your purchase. You'll find a number of ways that we make customer service our priority when servicing your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(865) 980-2725
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* No Time Zone Provided
3024 Airport Highway Alcoa, TN 37701
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,548 Reviews)
Write a Review
Recent Reviews
NH
gravatar
Nick H.
Madisonville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2025
0
Category: Service
Disappointed in Sales Management
6 months ago I bought a brand new vehicle, during delivery we noticed two different damaged parts on the vehicle, so we pointed them out to both Salesman and the Sales manager. Was told they would get the parts ordered that day and get me taken care of. Fast forward to now, 6 months later I am still receiving the runaround about parts. After writing a negative review on google I was now told that the dealership refuses to fix the previously promised parts replacement. Very unprofessional and very disappointing after buying a near $70,000 vehicle from this business..
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