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Universal Brakes & Alignment

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(735 Reviews)
97
Write a Review
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Score Details

5 stars
87%
4 stars
9%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
2.0
ReScore™ Average
97
Net Promoter Score ®

Business Details

Categories
Contact
(760) 775-5400
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Pacific Time (Us & Canada)
43441 Monroe St Indio, CA 92201
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Affiliations

Universal Brakes & Alignment's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(735 Reviews)
Write a Review
Recent Reviews
JC
Jorge C.
California
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Jorge said he got pretty good feedback.
Recommended
MD
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Marie D.
Indio, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
10
Alignment
I arrived at 8 am for my appointment and was taken immediatly.
Everyone was courteous and friendly and I was on my way home at 9:05
Very pleasant experience
JC
Jose C.
California
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Jose said he went in last minute. They were able to take him in and still finish before they closed.
Recommended
MM
Mike M.
California
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
Mike said they had good service, got what he needed done here that others couldn't do.
Recommended
GP
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Gene P.
La Quinta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
10
Great first time experience!
I highly recommend this company! They did a great job replacing my brakes. Since I had no choice but to wait for the car, they quoted three hours and my car was finished in two and a half hours. Their prices were very fair and the service we were at home was terrific!
GP
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Gene P.
La Quinta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
10
Great first time experience!
I highly recommend this company! They did a great job replacing my brakes. Since I had no choice but to wait for the car, they quoted three hours and my car was finished in two and a half hours. Their prices were very fair and the service we were at home was terrific!
JM
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JOHN M.
Indio, CA
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
You won't be sorry!
We've been going to Universal since we moved here, 11 yrs. Absolutely the best service; consistently goes above & beyond. Staff & Able, the owner are Good people.
KW
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KAREN W.
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
So professional and consideration and caring
I have been here several times over the years and ha e always received the absolute best care professionally and it shows that every single employee takes pride in their work. Love theses guys!!
Verified Customer
Lexus ES 330
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Wonderful
It was fast and went great.. a high recommend.
GP
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Geof P.
La Quinta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
10
Just Happened To Give Them A Try
Came by because I was selling my vehicle and needed to get a Smog Test. They were open early and they were ready to go. Genuine, friendly, knowledgeable, and a solid combination of personal and professional relationship. So much so, that I was genuinely encouraged to return for proper servicing of my other vehicle in the future. I'm in La Quinta, but a good reliable and seemingly honest mechanic is hard to find these days.
AZ
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A Z.
Indio, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Fair, Friendly and efficient
Called, made an appointment ahead of time and was seen right away. They called and gave me the information and pricing estimate and my car was
finished in a timely manner! Friendly knowledgeable staff. I will be back
and recommending them them to others! Thanks everyone!
PK
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Paul K.
Indian Wells, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
10
Customer Service
Every time I go to Universal I receive the most professional service, and everyone there is very knowledgeable and super NICE!

Thank you, I will always take my cars there!!!

Abel is the BEST!
HH
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Hilary H.
Indio, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
10
The best service without question!!!!
They provide honest advice and great service and at no time do I ever feel that I am being taken advantage of. Amazing staff!
BP
Brian P.
California
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Brian said everything got done how he wanted it and fast. The time was great.
Recommended
JC
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JOSIAH C.
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Quick and Professional Service
Was out of there in less than an hour and they did a perfect job installing my intake
Service Coupons and Posts
Thanks for the kind words and loyalty! We love serving you year after year. Don’t worry, we’ll honor that New Year’s coupon—2023 is all about fresh starts and discounts! 🎉🚗 Here’s to many more miles together! #CustomerAppreciation #UniversalBrakes
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Thanks for the love! ❤️ At Universal Brakes & Alignment, honesty is our best policy—right after "making your car run like a dream!" 🚗💨 We appreciate your trust in us! #AutoCare #HonestService
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🚗 Thanks for the stellar review! We're thrilled to help you clear the smog and keep those tires rolling. 🛠️ Professional and timely—that's how we roll! We appreciate your support and recommendations. #UniversalBrakes #SmogSquad 🌟
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We're thrilled to be your trusted pit crew! 🚗🔧 Thanks for the shoutout on our great work and prices. We promise to keep your wheels turning smoothly without breaking the bank! 🏆 #CustomerAppreciation #UniversalBrakesAndAlignment
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We're thrilled to hear about your great experience with Abel! ?? It’s like having a superhero in the shop—saving the day one car computer at a time! Thanks for trusting us to keep you on the road. ?️ #UniversalBrakes #CarCareHeroes
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Thank you for the kind words! We're thrilled to keep your ride in top shape. ?️? Remember, we're only a brake pedal away! #BrakeAndRoll #CustomerAppreciation
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Thanks for the feedback! ? We're glad to hear everything was good, even if your vehicle is getting more vacation time than you! ? We're here if you need anything else. #AutoCare #UniversalBrakes
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We're thrilled to hear it was good! ?✨ Our team works hard to keep your ride smooth and safe. If you're happy, we're happy! Thanks for trusting Universal Brakes & Alignment. Come back anytime for more great service! #BrakeOnIn #SmoothRides
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? Thanks for the kind words! At Universal Brakes & Alignment, we believe in treating every car like our own (and every customer like family). Honesty and courtesy are our fuel! ?? #CustomerCare #BrakeMasters
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Thanks for the fantastic review! ? We're thrilled Abel & Alex provided exceptional service. Smoother appointments = happier cars & customers! ?? #UniversalBrakes #FiveStarService
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? Wow, thanks for the amazing review, Brett! We're delighted to have provided the best alignment for your Porsche in the whole Coachella Valley. ?? Your support means a lot to us! #HappyCustomer #BestAlignment
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Thanks for the fantastic review, Emanuel! We're thrilled to hear that your car feels solid and drives great post-alignment. Your 5-star support means the world to us! ?✨ #HappyCustomer #UniversalBrakes
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Thanks for the 5-star review, Bobby! We're delighted to have helped you out on the spot. ? Our team always goes the extra mile for our customers! #CustomerSatisfaction #AutomotiveExcellence
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Thanks for the great review, Vicent! ? We're so glad you had a great experience with us. #UniversalBrakesAndAlignment #Indio #Trustworthy #GreatPrice #GreatService #Friendly #Knowledgeable
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Thank you for the kind words, Chai! ? We're so glad you had a great experience with us. #UniversalBrakesAndAlignment #Indio #HappyCustomers
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