Verified CustomerPaul it was nice talking to you today. As i mentioned in our conversation i like to thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and understand how frustrating delays in vehicle repairs can be.
During our initial inspection, we uncovered more damages than we expected, which required us to contact your insurance company for approval. Unfortunately, this process was prolonged due to a change in your insurance provider from Auto Owners Insurance to Progressive, which necessitated starting the claims process over again.
We sincerely apologize for the extended timeframe and any inconvenience this may have caused you. Our team strives to complete repairs as efficiently as possible while ensuring the quality of our work. Your patience and understanding during this process mean a great deal to us.
Thank you for your trust in us. If you have any further questions or concerns, please feel free to reach out directly.
Verified Customer