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Valley Express Auto Repair

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(477 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Since 1994, Valley Express Towing & Auto Repair has provided East Valley residents with the highest quality towing and automotive repair services at affordable prices. Customer satisfaction is our top priority and our work shows it! From our quick response towing fleet to our detailed repair estimates, we build trust with our clients that Since 1994, Valley Express Towing & Auto Repair has provided East Valley residents with the highest quality towing and automotive repair services at affordable prices. Customer satisfaction is our top priority and our work shows it! From our quick response towing fleet to our detailed repair estimates, we build trust with our clients that is unmatched in the industry. As a family owned and operated business, we rely on our reputation to help build our future, so we take great pride in the quality of our work and commitment to customer satisfaction. ...more

Categories
Auto Repair, Repair Shop, Oil Change
Contact
(480) 969-5559

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Arizona
629 W Broadway Rd Mesa, AZ 85210-1543
Valley Express Auto Repair's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(477 Reviews)

LG
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Luis G.
Saint George, UT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2024
0
Dishonest
My vehicle was taken in due to some over heating issue. My thermostat was bad. I told him to go ahead and replace that along with the radiator hose. I go back to pick up my car and they did work. I did not authorize. They said they installed extra parts that were needed and they were bad on my car. It turned out. It was a lie. when I checked I still had the old parts on my car. When I confronted them, they blamed it on somebody else. They offered to give me a discount, but couldn’t do anything else. When I told them I wasn’t going to pay for things they didn’t do nor did I accept. They told me that was fine that they would just keep my vehicle and sell it with a mechanics lien.

It’s hard to find good honest mechanics.

KS
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Kevin S.
Tempe, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2023
0
They stole stuck out of my vehicle
I had my truck towed there after a big accident. I went in a few days later to pick up some personal things out of the vehicle and I noticed a lot of things were missing so I called tim to get my stuff back that's all I wanted just to have it back. I called every day and tim was always out of the office and avoiding my phone calls. Avoid towing and auto repair ever on 661 west Broadway Mesa az 85210

JS
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J S.
Mesa, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/09/2021
DO NOT USE THIS PLACE
I took my Civic there for a pretty basic problem with the key fob not communicating and the car won’t start. It took them almost 3 full days before I knew what they were gonna even do and they had a locksmith come out which we paid for and didn’t even fix the issue. Alex almost never called back. I had to initiate almost every communication we had. It was such a poor experience I paid to have my car towed to another shop because Alex and Express had such poor service and Alex was also very rude and unprofessional when he spoke with my wife! STAY AWAY!
Not Recommended

TM
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TOMMY M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
verified customerVerified Customer
Staff
Everything was perfect.
Recommended

WP
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William P.
Payson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
verified customerVerified Customer
Customer service
Safely towed my vehicle did the repairs at there shop were timely efficient and affordable with top of the line customer service!
Recommended

SC
Sara C.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
verified customerVerified Customer
Category: Service
Sara said they were helpful.
Recommended

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
verified customerVerified Customer
Customer service
Keep up the great work
Recommended

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
verified customerVerified Customer
Highly recommended
I had a "no crank, no start" issue with my 2008 Honda Civic and had to work that same day. One of the technicians at Valley Express Auto Repair quickly diagnosed my problem BEFORE it was towed to their shop, and they even matched an offer I received from another mechanic. They had my vehicle ready before I was due to start work, and they even gave me a ride back to the repair shop to pick up and pay for my repairs, because I had no way of getting there on my own. They were quick, courteous, and professional. I will definitely be back in the future.
Recommended

AH
Alden H.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customerVerified Customer
Category: Service
Alden said the staff were very good.
Recommended

JP
Justin P.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
verified customerVerified Customer
Category: Service
Justin said nothing went wrong. The employees provided a friendly interaction.
Recommended

GD
Gary D.
Mesa, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2019
verified customerVerified Customer
Category: Service
Gary said the repair to his vehicle took longer than he expected. He had a scheduled appointment with this facility and they called to reschedule him to a different day.
Recommended

HB
Hunter B.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Hunter said the business was quick, they explained everything and everything was good about it.
Recommended

TB
Travis B.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Travis said this is one of the few businesses that has Intoxalock service. He needed to have his removed and re-calibrated, and that is why he started going there.
Recommended

AB
Anthony B.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
verified customerVerified Customer
Category: Service
Anthony said the employees were friendly and did a good job.
Recommended

JG
Jose G.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
verified customerVerified Customer
Category: Service
Jose said the business was really helpful and they were clear with explaining things to him.
Recommended
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