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Vidlers Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,143 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

VIDLERS AUTOMOTIVE HAS BEEN A FAMILY OWNED AND OPERATED AUTO REPAIR SHOP IN THE LAKESIDE AREA OF HENRICO, VA SINCE 1951. VIDLERS AND ITS STAFF HAS ALWAYS TAKEN PRIDE IN THAT WE ARE HONEST AND ALWAYS PUTS THE CUSTOMER NEEDS FIRST BY PROVIDING QUALITY WORK AT A FAIR PRICE. WE GO ABOVE AND BEYOND TO MAKE SURE YOU UNDERSTAND AND ARE VIDLERS AUTOMOTIVE HAS BEEN A FAMILY OWNED AND OPERATED AUTO REPAIR SHOP IN THE LAKESIDE AREA OF HENRICO, VA SINCE 1951. VIDLERS AND ITS STAFF HAS ALWAYS TAKEN PRIDE IN THAT WE ARE HONEST AND ALWAYS PUTS THE CUSTOMER NEEDS FIRST BY PROVIDING QUALITY WORK AT A FAIR PRICE. WE GO ABOVE AND BEYOND TO MAKE SURE YOU UNDERSTAND AND ARE COMFORTABLE WITH THE REPAIR AND ANY MAINTENANCE NEEDED. FROM OUR 12 MONTH/12,000 MILE WARRANTY, TO FREE BEVERAGES AND WIFI IN OUR WAITING AREA, WE ARE ALWAYS HERE TO SERVE OUR CUSTOMERS.

FOR YOUR CONVIENCE, WE DO ACCEPT MOST EXTENEDED WARRANTIES, ASK ONE OF OUR FRIENDLY STAFF MEMBERS FOR MORE DETAILS. WE ARE A FULL SERVICE REPAIR SHOP SERVICING FOREIGN AND DOMESTIC VEHICLES.

WE HAVE THREE FULL SIZE BAYS WITH ELECTRONIC LIFTS, WHICH MEANS WE CAN ACCOMMODATE MOST ANY PASSENGER VEHICLE OR LIGHT DUTY TRUCK. WE CURRENTLY HAVE A ASE CERTIFIED MASTER TECHNICIAN THAT UTILIZES ANY TECHNOLOGY NEEDED ALONG WITH DIAGNOSTIC EQUIPMENT TO PROPERLY DIAGNOSE AND REPAIR YOUR VEHICLE. WE INVITE YOU TO STOP BY OUR SHOP AND LET OUR PROFESSIONAL TEAM AT VIDLERS AUTOMOTIVE PROVIDE YOU WITH FAST AND FRIENDLY AUTO REPAIR SERVICE TO KEEP YOUR CAR RUNNING AT ITS BEST
...more

Categories
Auto Repair, Repair Shop, Oil Change
Contact
(804) 266-9636

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7109 Brook Rd Richmond, VA 23227-2248
Vidlers Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,143 Reviews)

DS
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DENNIS S.
Glen Allen, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Inspection
A nice experience as always!

GP
GARY P.
Mechanicsville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Excellent
As always, prompt good service. Nice place to go as the employees are very pleasant.

Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
As always a great place for car repair
Thank you for getting my car back in shape!
Bobby from Vidlers Automotive responded on 07/15/2025 10:51 AM

Thank you for your review we are happy to hear about your satisfaction with our service.


RY
RON Y.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Expert repair
Justin at the front desk is extremely knowledgeable. The mechanics do expert work.car is fixed, and clean. Their work makes my wife very happy which makes me happy.
Bobby from Vidlers Automotive responded on 07/09/2025 08:43 AM

Thank you Ron for your review we are excited to hear about your service experience with us and we look forward to serving all your future automotive needs.


Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Service
Excellent as always
Bobby from Vidlers Automotive responded on 07/09/2025 08:42 AM

Thank you for your 5 star review we are pleased to hear about your recent service visit with us.


AM
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ARCHIE M.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Always great service
Bobby and the crew always take the time to listen to our concerns and provide feedback as to what we can wait on and what needs to be done.
Bobby from Vidlers Automotive responded on 07/08/2025 09:11 AM

Thank you Archie for your review we are happy to hear about your recent visit with us and we appreciate your business it is always a pleasure to serve you.


SB
SHAWN B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
8
Quick Diagnostics service and great repair
Jason was great with info, and keeping me up on the process
Bobby from Vidlers Automotive responded on 07/07/2025 08:48 AM

Thank you for your review Shawn we are happy to hear about your recent service visit with us and we look forward to serving all your future automotive needs.


RT
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RAY T.
Mechanicsville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Very good, as always.
The reason we keep coming back to Vidler’s Auto is because they are dependable and honest. Bobby and his crew are knowledgeable and skilled in working on automobiles.
Bobby from Vidlers Automotive responded on 07/03/2025 05:57 AM

Thank you Ray for your review we are so excited to hear we have continued to meet your high expectations for so many years it is always a pleasure to serve you.


KW
KEITH W.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Keith Wilkerson
One of the best mechanics that I've run across in a while always get the job done at a good price if you value your automobile this is the place for you.
Bobby from Vidlers Automotive responded on 07/02/2025 06:36 AM

Thank you Keith for your review we are pleased to hear about your experience with us and we look forward to serving all your future automotive needs.


Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Female
Thank you for your speedy and excellent service
Bobby from Vidlers Automotive responded on 06/30/2025 06:07 AM

Thank you for your review we are happy to hear about your experience with us and we look forward to serving all your future automotive needs.


DH
DESIREE H.
Richmond, VA
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Best mechanic shop
Honest people who do a great job!
Bobby from Vidlers Automotive responded on 06/25/2025 06:35 AM

Thank you Desiree for your review we are pleased to hear about your recent visit with us.


Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Great communication and friendly service
These guys are extremely helpful, friendly and efficient. Got me in within a days notice to check out a vehicle. Treated me like a long time customer and get the feeling of absolute transparency and honesty. Will continue to go here as these folks are top notch.
Bobby from Vidlers Automotive responded on 06/19/2025 07:02 AM

Thank you for taking time from your busy schedule to leave us this review. We are excited to hear about your recent service visit with us and we look forward to serving all your future automotive needs.


VH
VERNON H.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Great service
What a great job with a nice old-time feeling, and people who really care. I find their honesty and attention to detail excellent and I will always take my car there. You will not be disappointed when you go to Vidlers automotive.
Bobby from Vidlers Automotive responded on 06/16/2025 08:21 AM

Thank you Vernon for your review we are excited to hear about your recent service visit with us and we look forward to serving all your future automotive needs.


AM
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ARCHIE M.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Great bunch of people
Bobby and the crew always take good care of my vehicles and provide me with options when things need to be fixed.
Bobby from Vidlers Automotive responded on 06/13/2025 10:05 AM

Thank you Archie for your review we are happy to hear about your experience with us and we look forward to serving all your future automotive needs.


AR
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ANNE R.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Trustworthy Business
I've known Vidler's since 2001 and was always happy how they treated my Dad for the service on his car. I mainly used them for annual state inspections. I'm so glad they sold the business to Bobby Johnson because he is friendly, knowledgeable and honest, which continues the "Vidler way!" I've had Cadillacs since 2008 and have recently become disillusioned with the service at the dealership. So, when I needed a 75,000 mile checkup, I made an appointment with Vidler's. I'm happy I did. In addition, Justin is also a great guy!
Bobby from Vidlers Automotive responded on 06/09/2025 11:45 AM

Thank you Anne for your review we are excited to hear about your continued satisfaction with our service for so many years it is always a pleasure to serve you.

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