Dishonest dealership do not buy from here. I was told by the manager all cars get new tires and brakes, turns out that was a lie. I had issues with a minivan I bought, steering wheel shaking at various speeds. I took the car back 3 times and each time I was given a different reason for the problem but it never went away. Took the vehicle to my normal mechanic shop and I was told it was the tires that caused the problem. Called the dealership to explain we had an answer to the problem and they wanted me to help pay for replacement tires. I do not recommend buying a car from here, they lied to me several times and I never felt like they took my safety concern seriously.
RD
Rachel D.
Meriden, CT
05/11/2022
0
Do Not Buy From This Dealership
I am writing this review a little over a year after I purchased my Mercedes Benz 2016 glc. So when I got this vehicle with under 50,000 I thought what a deal. But when I got my car home two days after my check engine light went on. I knew I should of just returned it. Needless to say I called them right away they told me to bring the car and they supposedly fixed the issue which they didn't. Then the light went on again. I had to take it to Mercedes to diagnose it with fuel injections issues. Brought it back to them to fix the issue since they did not want to pay Mercedes to do the job. They "did" the job but nothing was ever the same. I recently brought my car to Mercedes for a check engine light and they basically told me I need a new engine. This car has 59000 miles since date of purchase. So not even 10,000 miles put on the car. I reached out to Wallingford auto since the "issue they fixed" had a lot to do with this. They wanted no parts of it. Please do not put yourself in the same situation and if a check engine light comes on right after RETURN IT! This car obviously had issues they covered it up and sold me a lemon.
RH
Richard H.
Charlton, MA
11/27/2019
Terrible Customer Service after the sale
Be careful buying from this dealer. They are an auction seller which means most if not all of the vehicles they have are sourced from auto auctions. The big issue here is the staff. Without going into a lengthy description of my issue here let me just summarize by saying I was basically called a liar by Chris the finance guy and hung up on by Joe the sales guy. Those are actions that professionals don't do to customers under any circumstances.
Not Recommended
RR
Rue R.
Essex, MA
12/12/2017
Liars, unfortunately
It saddens me to write a one star review given I was treated kindly and patiently through a long evening of dealing with an insurance mess up on my part, not to mention they had no problem with me taking the car off to a mechanic for a couple of hours for a pre-purchase inspection, AND I was not to my knowledge lied to to my face.
Unfortunately, I WAS lied to, no less than three times. The online profiles and advertisements of the car listed the trim level two tiers above actuality, a lie that was repeated on the spec sheet taped to the car itself. I only found out when I had to ask how to operate the heated seats and they had to admit they were nonexistent despite being explicitly listed on the spec sheet on the car. Ditto with all of the other features associated with the two missing trim tiers. In addition to that huge lie, it was listed as having leather seats, also a fabrication, and finally it was listed as having no accident history, belied before I even saw the carfax by the sheepish, "call me as soon as you read this" when they emailed it over.
I still bought the car because to their credit they do have reasonable prices, even accounting for the actual value of their cars, but three lies doesn't warrant anything more than a one star review, no matter how nice, helpful and patient they were. The salesman, Gary, blamed it on the one person that handles all the online stuff making a mistake (you mean three, don't you?), Gina, who very patiently handled our two hours of paperwork said she didn't know anything about the cars, and the owner said they have a third party handle all the online advertising. Perhaps I should eat my words that I wasn't lied to to my face. And then, to add injury to insult, when I drove off I noticed the owner's manual was missing so I'll presumably have to order one from the manufacturer.
If you do end up taking advantage of their not unreasonable prices, I recommend not coming in unless you'd be happy with it without any of the options listed. And keep in mind they have two locations within a mile of each other and google maps will direct you to a random one of them which will likely not be the one you need.
Colleen said she had a difficult time setting up the date and time to get her vehicle in. They did not return her call. Once in, she was satisfied with the service.
Spoke with Jake. He said the oil change was done, the tire pressure was checked and the whole thing was done. It was done in less than 20 minutes and everybody there was nice and courteous.
Matthew said he had to return to the business because the stereo in his vehicle was not working after his vehicle was returned. He also said his vehicle was indicating the air bags were not working.
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