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Walter C Cranston & Son

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(287 Reviews)
90
Write a Review

Score Details

5 stars
92%
4 stars
3%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Walter C. Cranston and Son, Inc. has been repairing vehicles for over 70 years! 4 generations strong, with a lot of know how. We have 10 service bays offering everything from oil changes to complete engine swaps. We are your complete automotive repair facility. In addition to repairs, we also offer AAA roadside assistance, including 24 Walter C. Cranston and Son, Inc. has been repairing vehicles for over 70 years! 4 generations strong, with a lot of know how. We have 10 service bays offering everything from oil changes to complete engine swaps. We are your complete automotive repair facility. In addition to repairs, we also offer AAA roadside assistance, including 24 hour towing.



In 1947, Walter C. Cranston Jr. came back from WWII, and with his dad started Walter C. Cranston and Son, Inc. Located at 321 West Boylston Street, Worcester, MA repairing vehicles for the local community. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(508) 835-3720
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
205 W Boylston St A West Boylston, MA 01583
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Walter C Cranston & Son's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(287 Reviews)
Write a Review
Recent Reviews
CK
CARL K.
Audi allroad Quattro
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/16/2026
verified customerVerified Customer
0
Never again
I broke down called AAA they towed me to Cranstons. I talked to Stephen said he would contact when they find out the issue with my car. 2 days no call, so I call and they have no clue if it was looked at. On the 7th day I call and told waiting on a part. Day 14 I call ordered the wrong part. Finally got a call from Cranstons on day 21 it's ready. I go to pick it up the next day. I had to depend on other means of transportation to work for 21 days cost me $850. I mentioned that to them and got oh answer. I asked for a discount because 21 days is uncalled for with only 1 phone call from them. Discount didn't happen. AAA discount not applied. Total repair cost $879 When I got into my car it reeked of gas smell. Driver seat push3d all the way back head rest pushed all the way up and my radio presets changed. When they got my car it had 3/4 of a tank of gas, was left with less than 1/4 of a tank. 21 days worst experience ever. $1729.00 total cost absolutely zero compassion.
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