business image

Waterloo Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(656 Reviews)
95

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns. Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns.

Categories
Auto Maintenance, Auto Repair, Import Auto Repair
Contact
(618) 939-5855

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
622 N Market Street Waterloo, IL 62298-1012

Affiliations

AAA - Approved Auto Repair
ASE
Waterloo Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(656 Reviews)

JJ
gravatar
Jason J.
Waterloo, IL
Chrysler Pacifica Touring L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2026
verified customerVerified Customer
10
Top Tier Service
I live within about 5 minutes of Waterloo Automotive and called the other morning asking if I could have my van towed to their shop. It wouldn’t start and ai took my wife’s car to work. The owner of Waterloo Automotive literally drove to my house and tried to jump my vehicle for me to save me from having to tow it up there. They got it running, got it into their shop, and changed out the main and auxiliary batteries. I am blown away! This level of service cannot be expected anywhere, but it’s constantly delivered at this shop! Amazing people!
Josh W. from Waterloo Automotive responded on 06/25/2026 06:52 AM

We’re really glad that we could get your Pacifica back on the road without any extra hassle. It’s our goal to deliver service that’s both helpful and memorable, so your kind words mean everything to us.  We all know how painful those unexpected vehicle surprises can be.   We may work on cars, but we always strive to remember that we work WITH people!  

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