I am thrilled with my new car. Thank you to all the wonderful staff that was involved in getting my car exactly the way I wanted it.
Mike Lune my salesmen was incredible, and patient with my needs.
Recommended
RB
Raymond B.
Washington
11/11/2019
Verified Customer
Category: Sales
Raymond said that everyone was nice and he got what he needed. He found this business through Autotrader.
Recommended
This review was collected via phone interview by Customer Research Inc.
Way Scarff Ford in Auburn has by far the best service department in the whole Puget sound region! They are reasonable, honest, fair and have fantastic costumer service.
Recommended
BM
Brendan M.
Washington
11/07/2019
Verified Customer
Category: Sales
Brendan said the employees were super easy to work with and they took good care of him. The prices were great and the vehicles were good quality.
Recommended
This review was collected via phone interview by Customer Research Inc.
Rick is the best!! Been going here for a long time and always received great service. Thanks!!
Recommended
JH
Jaron H.
Washington
11/06/2019
Verified Customer
Category: Sales
Jaron said this business had great service, Bob was great, the tall gentleman upstairs in the office that helped him with coverage, was a cool guy. It was an easy process, it was really that difficult and it was straightforward. An internet advertisement had brought him in. He was shown where to go if he needed service, but he wasn't introduced to anyone in that department. He didn't have any complaints, he did have a few bad experiences, but this one was the best by far.
Recommended
This review was collected via phone interview by Customer Research Inc.
The fastest oil change I have ever gotten in my decades of getting oil changes at Scarff Ford in Auburn! Madison worked on my car and in RECORD time (25 minutes!!), I was on my way home!!!
The staff is honest, fair, and the customer is important to them.
The service provided by Rick at the service desk is top notch. The attention to detail by the mechanic staff is deeply appreciated. Richard Padgett is one of the best mechanics I've ever dealt with. I've been a customer for 18 years and I don't have any plans to go elsewhere.
I love the people there. They talk to you like family and treat you amazing... communication about anything is awesome....
Recommended
MM
Michael M.
Washington
11/01/2019
Verified Customer
Category: Sales
Michael said that his experience was excellent. Everything happened the way he wanted it to and in a timely manner. Brennon is a great asset and Jeff is a rock star. He chose this business because he couldn't think of any where else to go.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Staff was professional and prompt.